Remote Customer experience associate Jobs – 144 Open Jobs Today

MFT - Associate Support Analyst
hirezy.ai —Remote
- ₹4,84,106.11 - ₹15,27,893.70 a year
- Full-time
- Remote
- Software troubleshooting
- Windows
- Bachelor's degree
Quick apply
2d
Production Support Analyst
Endpoint Clinical —Remote
- Weekend availability
- Hybrid work
- B.Sc
- Databases
- SQL
1d
Marketing Associate
SARAL TECH —Remote
- Full-time
- Remote
- Social media management
- English
- AI
Quick apply
19h
Business Development Associate
In2In Global —Remote
- ₹8,000 a month
- Full-time
- Remote
- Sales
- English
- Business development
- Work from home
Quick apply
3d
Associate Principal Engineer, CRM Salesforce
Nagarro —Remote
- Remote
- Oracle
- Salesforce
- AWS
Quick apply
Sales Associate - Hotel
Nasiklub Hotel —Remote
- ₹12,500 - ₹16,000 a month
- Weekend availability
- Remote
- Hospitality
- Sales
- Customer service
Quick apply
Cloud System Engineer
Infor —Remote
- Remote
- Azure
- Windows
- AWS
Oracle CPQ
FuGenEd ( Creating Opportunities For Deserving) —Remote
- ₹700 - ₹900 an hour
- Full-time
- Remote
- Microsoft Excel
- Oracle
- Sales
- Paid time off
Quick apply
Sales Engineer-2
SOTI Inc. —Remote
- Full-time
- Remote
- Customer service
- Windows
- Java
Regional Sales Manager - Auto GBT North (F/M/D)
Klüber Lubrication India Pvt. Ltd. —Remote
- Remote
- Sales
- Engineering
- English
- Health insurance
13d
Manager / Area Manager Artificial Intelligence
Tata Steel Ltd —Remote
- Remote
- Azure
- Master's degree
- SQL
Quick apply
Territory Manager - Central India
XPEL —Remote
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
7d
Product Manager IV - IN
Rackspace —Remote
- Full-time
- Remote
- Azure
- AWS
- Bachelor's degree
14d
Senior DevOps Engineer
Avaya —Remote
- Remote
- DevOps
- Windows
- Master's degree
QMS Engineer
Vecmocon Technologies —Remote
- ₹3,21,219.77 - ₹5,00,000.00 a year
- Full-time
- Remote
- Microsoft Office
- Analysis skills
- Bachelor's degree
Quick apply
Data Engineer – Databricks & Lakehouse (Power BI Environment)
Hillenbrand Corporate —Remote
- Email
- Remote
- Azure
- DevOps
- Master's degree
6d
Senior Full Stack Engineer
CloudiQS —Remote
- ₹25,00,000 - ₹40,00,000 a year
- Full-time
- Remote
- Master's degree
- AWS
- JavaScript
Quick apply
Oracle CPQ - Senior Associate
Elfonze Technologies —Remote
- Full-time
- Remote
- CRM software
- Oracle
- Sales
- Paid time off
Senior Info Sec Engineer
Cimpress —Remote
- Remote
- Azure
- AWS
- SDLC
- Work from home
Quick apply
Associate Staff Engineer (Adobe Campaign Adobe Real-Time CDP)
Nagarro —Remote
- Full-time
- Remote
- Computer Science
- Master's degree
- SQL
Quick apply

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customer experience associate jobs near remote

MFT - Associate Support Analyst

hirezy.ai
Remote

Quick apply

Job details

Full-time
₹4,84,106.11 - ₹15,27,893.70 a year
2 days ago

Qualifications

FTP
TCP
Operating systems
Software troubleshooting
Software deployment
Windows
Technical support
Firewall
Bachelor's degree
Virtualization
Remote access software
Computer networking
DNS
Customer support
Linux
TCP/IP
Communication skills

Full job description

Roles and Responsibility

As an Associate Support Analyst, you will assist customers in troubleshooting technical challenges while continuously expanding your knowledge of our products, customer deployments, and various configurations.

We are looking for self-starters who enjoy problem-solving, exploring new technologies, and collaborating with a team to deliver exceptional customer support. This role offers a growth pathway into advanced support engineering and other technical roles within Fortra.

What You'll Do

Learn and Explore – Develop a strong understanding of Fortra’s secure file transfer products, including their configurations and customer deployment models. Actively seek opportunities to expand your technical knowledge.
Provide First-Line Support – Triage incoming support cases to assess urgency, troubleshoot effectively, and escalate when necessary.
Communicate Clearly – Engage with customers via email, phone, and case management platforms to provide timely, professional responses and solutions.
Investigate and Troubleshoot – Collect and analyze system data, identify potential causes, and resolve issues related to Fortra products, connectivity, and configurations.
Collaborate with Peers – Work closely with other support analysts and engineers to share knowledge, resolve complex issues, and improve troubleshooting processes.
Represent Fortra Professionally – Act as the face of the company by setting clear expectations, delivering quality service, and maintaining strong customer relationships.
Enhance Technical Expertise – Continuously develop your understanding of operating systems, networking, and software applications to improve problem-solving efficiency.

Qualifications

Strong desire to learn and grow in a technical support role.
Bachelor's degree in a technical field (preferred), or equivalent work experience.
Basic knowledge of Windows, Linux, macOS, (IBM i systems is advantageous), including experience in remote desktop, cloud, and virtualized environments.
Foundational understanding of TCP, File Transfer Protocols, and DNS, with troubleshooting knowledge in routing, firewalls, port management, and connectivity.
Strong problem-solving skills with a systematic approach to analyzing technical issues.
Excellent verbal and written communication skills, to guide customers through troubleshooting steps.
Ability to take initiative and work independently while also contributing within a team environment.
Previous experience in software support is a plus but not required—we prioritize curiosity and a willingness to learn!

Desirable Skills

Experience troubleshooting connectivity and networking issues related to TCP/IP, DNS, and FTP.
Familiarity with case management tools and customer support ticketing systems.
Exposure to cloud environments and virtualization platforms.
Knowledge of security principles related to software and network troubleshooting.
Prior experience in customer-facing technical roles.

Pay: ₹484,106.11 - ₹1,527,893.70 per year

Application Question(s):

Are you comfortable with a contractual position of 6months to 1year

Experience:

MFT: 3 years (Required)
Total: 3 years (Required)

Work Location: Remote

Quick apply

Refine Your Search

customer experience associate jobs in remote

MFT - Associate Support Analyst

Production Support Analyst

Marketing Associate

Business Development Associate

Associate Principal Engineer, CRM Salesforce

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Cloud System Engineer

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Sales Engineer-2

Regional Sales Manager - Auto GBT North (F/M/D)

Manager / Area Manager Artificial Intelligence

Territory Manager - Central India

Product Manager IV - IN

Senior DevOps Engineer

QMS Engineer

Data Engineer – Databricks & Lakehouse (Power BI Environment)

Senior Full Stack Engineer

Oracle CPQ - Senior Associate

Senior Info Sec Engineer

Associate Staff Engineer (Adobe Campaign Adobe Real-Time CDP)

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