Remote Customer experience analyst Jobs – 164 Open Jobs Today

Business Analyst
Kerner Norland —Remote
- ₹10,00,000 - ₹20,00,000 a year
- Full-time
- Remote
- Salesforce
- Financial services
- Communication skills
- Work from home
Quick apply
6h
Production Support Analyst
Endpoint Clinical —Remote
- Weekend availability
- Hybrid work
- B.Sc
- Databases
- SQL
2h
Business Consultant
CSG —Remote
- Email
- Remote
- Salesforce
- Bachelor's degree
- APIs
- Work from home
Big Data QA Analyst/Testing Engineer - Hadoop
MNJ Software —Remote
- Full-time
- Remote
- Oracle
- Writing skills
- English
- Work from home
Big Data Analytics Engineer - Hadoop / Hive - Banking Domain
MNJ Software —Remote
- Full-time
- Remote
- English
- Master's degree
- Administrative experience
- Work from home
Associate Principal Engineer, Delivery (Core banking-DMS)
Nagarro —Remote
- Full-time
- Remote
- Computer Science
- Master's degree
- Project management
Quick apply
6d
Senior Automation Quality Analyst
Fabric Group Holdings —Remote
- Remote
- Azure
- DevOps
- C++
- Work from home
Analytics Engineer II
Tala —Remote
- Full-time
- Remote
- Java
- Master's degree
- SQL
Quick apply
Technical Lead Manager
Outsource Bigdata —Remote
- Full-time
- Remote
- Computer Science
- System design
- Master's degree
- Work from home
Senior Indirect Tax Compliance Analyst
GitLab —Remote
- Full-time
- Remote
- Accounting
- AI
- Tax experience
- Health insurance
- Paid time off
Sr. ServiceNow Programmer Analyst
Knack Consulting Services Pvt Ltd —Remote
- Full-time
- Remote
- Computer Science
- Software troubleshooting
- Bachelor's degree
Quick apply
RPA Developer (UiPath)
Digixito Services Pvt Ltd. —Remote
- Full-time
- Remote
- Computer Science
- 12th Pass
- AWS
Quick apply
Sr. EDC (Medidata Rave) Developer (India - Remote)
CloudLabs Inc —Remote
- ₹15,00,000 - ₹20,00,000 a year
- Email
- Remote
- SQL
- Bachelor's degree
- Software development
- Health insurance
- Paid time off
Quick apply
3d
GTM Engineer / RevOps Architect
Kloud Gin —Remote
- Full-time
- Remote
- Computer Science
- Sales
- Salesforce
- Health insurance
Data Engineering Technical Lead
Hillenbrand Corporate —Remote
- Email
- Remote
- Azure
- DevOps
- Master's degree
5d
Business Development Representative (BDR)
ZINFI Technologies —Remote
- Remote
- Sales
- Salesforce
- English
TSA Sr
CSG —Remote
- Weekend availability
- Remote
- Oracle
- Software troubleshooting
- Customer service
2d
SDE2 - Backend
Sun King —Remote
- Full-time
- Remote
- Java
- SQL
- AWS
Quick apply
Data Pipelines Engineering Manager – Python
Outsource Bigdata —Remote
- Full-time
- Remote
- Computer Science
- System design
- Master's degree
- Work from home
Lead Consultant - Full Stack Developer
Fabric Group Holdings —Remote
- Remote
- Azure
- SQL
- AWS
- Work from home

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Business Analyst

Kerner Norland
Remote

Quick apply

Job details

Full-time | Contractual / Temporary
₹10,00,000 - ₹20,00,000 a year
6 hours ago

Benefits

Work from home

Qualifications

Jira
Salesforce
Business analysis
Confluence
Financial services
Requirements gathering
Communication skills

Full job description

Key Responsibilities

The Business Analysts will be expected to:

· Partner closely with the Oceania Product Manager to support the delivery of merchant onboarding improvements over the engagement period

· Elicit, analyse, and document business requirements from a range of business and technical stakeholders

· Facilitate discussions to understand current challenges, pain points, process gaps, and improvement opportunities

· Investigate and assess how current onboarding processes, systems, and ways of working operate today

· Develop clear and structured documentation in Confluence and Jira, including requirements, user stories, acceptance criteria, and supporting artefacts

· Produce high-level process maps and visual artefacts to support understanding of current state, future state, and key improvement opportunities

· Interpret technical documentation, data, and analytics to support informed analysis and decision-making

· Work autonomously to identify information sources, connect the dots, and progress work with minimal direction

· Ask the right questions to understand not just what is happening, but why issues are occurring

· Collaborate effectively across product, operations, technology, and other stakeholder groups to drive aligned outcomes

· Support prioritisation discussions and contribute to practical, business-focused recommendations

Required Experience and Capability

We are looking for Business Analysts who can demonstrate:

· Proven experience as a Business Analyst in project, product, or transformation environments

· Strong capability in requirements elicitation, analysis, and documentation

· Experience working with both business and technical stakeholders

· Confidence working in environments with ambiguity, incomplete information, and evolving priorities

· Strong written and verbal communication skills, with the ability to simplify and structure complex information

· Experience documenting work in Confluence and Jira

· Ability to develop process maps, workflow diagrams, and other visual artefacts to support analysis and solution design

· Strong problem-solving capability, with a natural curiosity to investigate root causes and improvement opportunities

· Comfort working with data, analytics, and technical documentation

· A proactive, self-directed approach with the ability to build momentum and find answers independently

Desirable Experience

The following would be viewed favourably, but are not mandatory:

· Experience in financial services, payments, merchant services, or onboarding-related processes

· Exposure to CRM platforms, such as Salesforce

· Experience working alongside product managers or within product-led delivery environments

· Familiarity with process improvement, customer journey mapping, or service design approaches

Personal Attributes

The successful candidates will be:

· Self-starters who show initiative and ownership

· Comfortable working autonomously while staying aligned with stakeholders

· Curious and analytical, with a strong desire to understand the underlying cause of issues

· Practical and outcome-focused

· Confident engaging with different stakeholder groups

· Organised, structured, and able to produce high-quality documentation

· Adaptable and comfortable navigating ambiguity

Engagement Outcomes

Over the three-month engagement, these roles are expected to contribute to:

· A clearer understanding of current merchant onboarding pain points and process gaps

· Well-defined business requirements and supporting artefacts

· Improved visibility of current state and future state processes

· Actionable recommendations and inputs to support onboarding improvements

· Strong collaboration between product, business, and technology stakeholders

Pay: ₹1,000,000.00 - ₹2,000,000.00 per year

Benefits:

Work from home

Work Location: Remote

Quick apply

Refine Your Search

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