Key Responsibilities
The Business Analysts will be expected to:
· Partner closely with the Oceania Product Manager to support the delivery of merchant onboarding improvements over the engagement period
· Elicit, analyse, and document business requirements from a range of business and technical stakeholders
· Facilitate discussions to understand current challenges, pain points, process gaps, and improvement opportunities
· Investigate and assess how current onboarding processes, systems, and ways of working operate today
· Develop clear and structured documentation in Confluence and Jira, including requirements, user stories, acceptance criteria, and supporting artefacts
· Produce high-level process maps and visual artefacts to support understanding of current state, future state, and key improvement opportunities
· Interpret technical documentation, data, and analytics to support informed analysis and decision-making
· Work autonomously to identify information sources, connect the dots, and progress work with minimal direction
· Ask the right questions to understand not just what is happening, but why issues are occurring
· Collaborate effectively across product, operations, technology, and other stakeholder groups to drive aligned outcomes
· Support prioritisation discussions and contribute to practical, business-focused recommendations
Required Experience and Capability
We are looking for Business Analysts who can demonstrate:
· Proven experience as a Business Analyst in project, product, or transformation environments
· Strong capability in requirements elicitation, analysis, and documentation
· Experience working with both business and technical stakeholders
· Confidence working in environments with ambiguity, incomplete information, and evolving priorities
· Strong written and verbal communication skills, with the ability to simplify and structure complex information
· Experience documenting work in Confluence and Jira
· Ability to develop process maps, workflow diagrams, and other visual artefacts to support analysis and solution design
· Strong problem-solving capability, with a natural curiosity to investigate root causes and improvement opportunities
· Comfort working with data, analytics, and technical documentation
· A proactive, self-directed approach with the ability to build momentum and find answers independently
Desirable Experience
The following would be viewed favourably, but are not mandatory:
· Experience in financial services, payments, merchant services, or onboarding-related processes
· Exposure to CRM platforms, such as Salesforce
· Experience working alongside product managers or within product-led delivery environments
· Familiarity with process improvement, customer journey mapping, or service design approaches
Personal Attributes
The successful candidates will be:
· Self-starters who show initiative and ownership
· Comfortable working autonomously while staying aligned with stakeholders
· Curious and analytical, with a strong desire to understand the underlying cause of issues
· Practical and outcome-focused
· Confident engaging with different stakeholder groups
· Organised, structured, and able to produce high-quality documentation
· Adaptable and comfortable navigating ambiguity
Engagement Outcomes
Over the three-month engagement, these roles are expected to contribute to:
· A clearer understanding of current merchant onboarding pain points and process gaps
· Well-defined business requirements and supporting artefacts
· Improved visibility of current state and future state processes
· Actionable recommendations and inputs to support onboarding improvements
· Strong collaboration between product, business, and technology stakeholders
Pay: ₹1,000,000.00 - ₹2,000,000.00 per year
Benefits:
Work Location: Remote
