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Account Manager - Programmatic

Dentsu -
Anna Nagar, Chennai, Tamil Nadu

Apply Now

Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Excel
Analysis skills
Quality assurance
Communication skills

Full job description

The Lead QA is a client-facing role responsible for leading quality assurance activities across programmatic campaigns with hands-on platform proficiency in DV360 (Display & Video 360), The Trade Desk (TTD), Amazon Ads, and Adform. The role focuses on reviewing and auditing work completed by onshore teams, assigning and executing QA tasks, and managing day to day feedback mechanisms to ensure accuracy, quality, and timely delivery.
The Lead QA collaborates closely with clients and internal stakeholders to clarify quality expectations, provide actionable feedback, track defects and error leakages, and ensure adherence to SLAs, KPIs (Quality & TAT), and process guidelines. The role also involves mentoring junior team members, driving team meetings, and taking end to end ownership of deliverables.

Job Description:

Job Responsibilities include, but are not limited to the following:

Strong Subject matter expertise in the domain an eye for detail
Assign and execution of jobs
Excellent Analytical / Logical reasoning abilities
Demonstrate multi-tasking ability, conduct quality checks on multiple critical campaigns / projects
Audit critical jobs generated by various teams
Provide detailed, actionable feedback to clients to support necessary corrections and improvements
Collaborate with client and internal teams to clarify quality expectations and resolve issues
Report the details of the QA on a daily dashboard and record the details onto the ticketing system tool
Check ticketing system for accuracy of error reporting by the QA teams
Identify, track and report any leakage in errors / defects from the teams/QC checks in the Ad Ops
Train/monitor junior planners and help them with their performance
Quality check their own work and able to complete tasks independently
Act as Lead and take accountability in running the process
Accountability for end-to-end deliverables
Proactive communication to Lead/Supervisor on identified gaps in the project
Drive Team meetings and ensure the KPI’s are achieved. [Quality & TAT]
Follow-ups within the team and job prioritization to be clearly communicated
Daily Report on the job summary and SLA status

Qualifications/Skills:

3 to 5 years of professional experience with Advertising agency or professional services experience preferred
Platform experience:
- Must have: DV360, The Trade Desk (TTD) & Amazon Ads
- Good to have: Adform, and Teads.
Strong attention to detail with excellent communication & presentation skills.
Skilled in managing client expectations, timelines, and follow-ups
Ability to confidently present audit findings to clients with clear insights, risks, and actionable recommendations
Strong organization skills.
Strong MS Excel & MS PowerPoint skills.
Should possess strong analytical & verbal reasoning capabilities.
Ability to multi-task on various accounts along with providing inferences on them.

Additional Information

Flexible to work across different time zones/shifts (including night shift)

Location:

DGS India - Chennai - Anna Nagar Tyche Towers

Brand:

Paragon

Time Type:

Full time

Contract Type:

Permanent

Apply Now

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