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Senior Packaging Engineer

MUFG Pension & Market Services -
India

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Job details

Qualifications

Microsoft Powerpoint
MCSA
PMBOK
Azure
COBIT
Software troubleshooting
SCCM
Visual Basic
MCSE
IT service management
LAN
Disaster recovery
Visio
Research
SOX
Windows
Change management
Analysis skills
Quality assurance
Release management
ITIL
Human resources
User acceptance testing
ISO 27002
SharePoint
ISO 27001
Desktop administration
Communication skills
PowerShell
Active Directory
Intune
High availability

Full job description

Overview

The role is responsible to provide application packaging and deployment services across the End User Computing environment, Windows, Mac and Virtual IT Services. This includes ensuring that a variety of applications and plug-ins can be deployed and managed in the environment efficiently and critical to ensuring that common plug-ins are kept up to date and security vulnerabilities are patched in a timely fashion. It also requires extensive knowledge of application packaging tools used to develop, deploy and manage the End User Computing estate, including managing the IT Services managed License servers, including annual license changes, patching and upgrades.

The role also supports improving standards and practices for Application Packaging services and platforms, while applying practical judgement and creativity to identify the best approaches and solutions to complex situations. This position is an integral part of the whole IT team and works closely with Infrastructure, Operational Systems, Security, Architecture and Business Application teams.

Key Accountabilities and main responsibilities

Strategic Focus

Experience in coordinating and managing release management, test plans, testing, and user acceptance testing and change management
Experience developing PowerShell scripts for administration/automation
Experience with high availability, business continuity, and disaster recovery technologies
Ensure environments are in line with the agreed architecture baseline and guidelines.

Operational Management

To develop, test and maintain software packages for distribution to the End User Computing and Cloud environment, troubleshooting and resolving issues as they arise
To build and maintain core applications for distribution to user desktops, troubleshooting and resolving issues as they arise
To maintain effective local documentation including standard operating policies, standards, practices, procedures, best practices, and methodologies for application packaging
Conduct thorough testing and troubleshooting to identify and resolve packaging issues compatibility problems and software conflicts.
To develop and maintain skills in software packaging technologies, including assessing how they may be deployed into existing services or develop new ones
Collaborate with cross functional team such as EUC, Infrastructure, security to gather requirements and ensure smooth integration and deployment of packaged application.
Coordinate with the business stakeholders and vendors to align packaging activities with project timelines and objectives
Resolve issues and requests within SLA, escalating as appropriate and drive resolution arising from Major Incidents, service outages, access breaches and data loss.

People Leadership

Ensure team tasks are completed within agreed SLA time frames and agreed client specifications
Establish and educate the team on quality assurance processes to ensure the accuracy, integration, and the functionality of package application.
Provide knowledge sharing and information support to the team’s development

Governance & Risk

Reviewing IT processes and procedures to ensure efficiency and simplicity for the business and meet control objectives as set out by GS007, J-SOX, ISO27001 and other financial industry regulations.

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. In addition, as the role is part of a global team travel and flexibility to work outside standard hours may be required in this role.

Experience & Personal Attributes

Experience

Expert knowledge of Windows Operating Environments
Expert knowledge of modern management technologies, such as SCCM, Intune, AdminStudio, Windows Installer (MSI) technology, App-V sequencer and shimming applications
Expert knowledge of software / application packaging / repackaging, VBScript, PowerShell and Wise Script
Experience with Azure Active Directory, Active Directory, Group Policy, Windows Software Update Service (WSUS)
Citrix XenDesktop, XenApp
General Networking Concepts - LAN/WAN technology integration
Windows Operating Systems – Virtual, Thick and Thin Clients
Strong skills in Office365, OneDrive, SharePoint, Project, Word, Excel, Visio, and PowerPoint
An appreciation of both IT and business strategy
Microsoft Windows and Cloud technical experience
Sound organizational skills, with the ability to priorities conflicting tasks in order to meet strict deadlines
Ability to work within an on-call rotation and across 24x7 as and if needed
Tertiary qualification in a related field Computer Science, Information Systems or Information Technology.
ITIL, MCSE, MCSA, or similar qualifications
At least 4+ years’ experience in a similar role
Understanding of ISO 27001/2, GS007, COBIT, PMBOK, and ITIL frameworks
Technical experience in a similar IT environment
Knowledge of current IT trends

Personal Attributes

Effective research, analysis and problem-solving skills
Excellent written and verbal communication skills
Exceptional analytical skills to analyse, isolate and interpret business needs and provide constructive input into the technology solution
Excellent interpersonal skills with the ability to develop effective inter-departmental, organizational relationships and collaboration skills
Self-motivated with a strong team spirit.
Excellent troubleshooting capabilities

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

India Hub is a central part of MUFG's transformation program, which has rapidly expanded over the past 5 years to nearly 1100+ employees, to provide services to our clients across two of our businesses. We have offices in Mumbai and Pune.

India Hub has allowed us to streamline our operations and forms one of our global centres of excellence. This has allowed us to focus our skillsets, innovate our current operations and create new capabilities for the future. The Hub has been designed to support flexible operations processing our three businesses - Retirement Solutions, Corporate Markets and Investor Services. In addition, our Global Functions team provide centralized expertise and support—like HR, Finance, and IT—to ensure consistency, efficiency, and strategic alignment across all business units.

At India Hub, we are building a dynamic, client-focused, caring, and inclusive culture based on entrepreneurial spirit, effective risk management, empathy, and trust, underpinned by core values. We work collaboratively, supporting and valuing the talents and perspectives of our people, and promoting a flexible work environment where their wellbeing is prioritized. We believe diversity drives better client outcomes, improvement, and growth.

Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential. Candidates must have the relevant work rights. Successful applicants must complete background screening before employment.

Apply Now

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