This role is part of the overall UK & Ireland FP&A team based out of Bangalore. The responsibilities include working with manager to transition and establish a service line FP&A centre of excellence which will be supporting the budget, forecasting and month end process for service line revenue and costs. This role is also a people manager role and involves performance management of the team and ensuring the objectives of the team are met on time and in full.
This role will involve managing preparation of the base budgets and forecasts plus review of same, including detailed variance analysis of revenue and spend, identifying problem areas and proposing scenario-based solutions. Additionally, this role will be required to analyse client revenue, time allocations and expense trends; and is expected to create and update trackers/ repositories in line with the timetable of the relevant process.
The candidate will support the FP&A Manager service line in driving all key deliverables in relation to financial reporting, analysis, budgeting/ forecasting and Client reporting for the service line in collaboration with Commercial Finance, Operational Finance and Client/Brand teams.
Job Description:
Key Responsibilities
1. Cost Model Ownership & Maintenance
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Own and maintain the cost model, ensuring:
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All changes in actuals (e.g., leavers, joiners, promotions, rate changes) are accurately reflected
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Continuous alignment between actuals, forecast, and cost assumptions
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Proactively identify whether leavers are being replaced and any associated cost savings/ risks.
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Visibility of open roles (new vs replacements vs uncommitted costs), leavers (confirmed and unconfirmed), job requisitions and hiring status
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Drive a process-led approach to cost model updates via structured inputs (e.g., WD reports)
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Present first view of consolidated CXM cost model to FP&A senior manager and Commercial Finance to discuss further margin risks and opportunities. Refine cost model after the review.
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Headcount – visibility of actuals onshore, nearshore and offshore.
2. Actuals vs Forecast Analysis
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Support month-end processes including:
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Actualisation of staff and non-staff costs in 1 sheet (for CXM level)
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Forecast updates (SL and central costs)
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Collaborate closely with RTR teams to:
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Improve efficiency
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Enhance insight quality
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Lead detailed analysis of actuals vs forecast variances on costs
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Identify and explain key drivers:
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Headcount movements
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Rate changes / promotions
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Other business decisions
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Partner with offshore and nearshore teams to validate assumptions and variances.
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Translate insights into clear financial implications for the business
3. Offshore & Nearshore Business Partnering
Act as the finance bridge across geographies:
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Work closely with offshore lead, nearshore lead and Operations to validate:
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HC forecast (leavers, joiners, promotions)
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Any changes in tiers
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Improve visibility of HC movements to wider CXM FP&A and Commercial Finance teams
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Drive better forecasting discipline and accuracy
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Provide challenge and support on:
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Rates
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Promotions
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Workforce planning decisions
4. Reporting, Insights & Narrative
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Own and manage key reporting including:
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Cost model updates (WD report + HR + Operations)
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PAR and the narrative email that send to ELT
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Produce clear, concise leadership-ready narratives for:
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ELT and senior stakeholders
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Monthly and quarterly reviews
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“Connect the dots” across data sources to tell a coherent financial story
5. Reporting & MI
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Support planning cycles:
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MFF/ RF packs
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Monthly/ Quarterly MI packs
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Contribute to presentation materials and key slides
Key Requirements
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Qualified Accountant 7 to 10 Years PQE (CA/CIMA or equivalent)
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Previous experience of FP&A
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Experience of leading teams
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Demonstrable experience of informed review and analysis of results and forecasts
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Problem-solving and analytical mindset
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Ability to effectively prioritize and execute tasks in a high-pressure
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Excellent communication skills, confident with working across functions and levels
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Advanced Excel and Modelling skills
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Experience of GL, SAC, Power BI, Planning & Consolidation Systems
Location:
Bangalore
Brand:
Bcoe
Time Type:
Full time
Contract Type:
Permanent
