Sharepoint sr. software engineer Jobs

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- Hybrid work
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Stantec —Pune, Maharashtra
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AutoZone —India
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IT Administrator

Truveta -
Hyderabad, Telangana

Apply Now

Job details

Qualifications

Jira
Asset management
Desktop support
ITIL Certification
Azure
Microsoft Outlook
Software troubleshooting
Customer service
Slack
English
Windows
Azure Certification
IT support
Scripting
Computer networking
SharePoint
ServiceNow
Desktop administration
Communication skills
PowerShell
Intune
VPN

Full job description

Role Summary

We are looking for an intermediate-level IT Support Engineer to provide general IT support for our global corporate environment. This role will support employees with day-to-day technical issues, Windows/macOS laptop setup, local admin, software access, Microsoft 365 support, Office Wi-Fi, badge system and basic network troubleshooting, Windows365 Cloud PC support, and IT operational tasks.

The ideal candidate should have strong troubleshooting skills, good customer service mindset, and experience supporting users in a corporate IT environment. This role is suitable for someone who has moved beyond basic helpdesk support and can independently handle common IT issues, escalations, documentation, and operational follow-up.

Key Responsibilities

End-User IT Support

Provide Tier 1/Tier 2 support for employees, including:

Laptop, desktop, monitor, keyboard, mouse, headset, and peripheral issues
Windows and macOS troubleshooting
Microsoft Outlook, Teams, OneDrive, SharePoint, and Office application issues
Browser, VPN, Wi-Fi, audio/video, and conference room support
Software installation and troubleshooting
Operating system and software patch and upgrade
Remote support for employees in different locations
Employee Onboarding and Offboarding

Support IT onboarding and offboarding activities, including:

Prepare laptops and user equipment
Assist with account setup and access requests
Help new hires with first-day IT setup
Recover company equipment from departing employees
Follow offboarding checklists to ensure access and assets are handled properly

Account and Application Support

Assist with general user access and application support, including:

Password reset and MFA troubleshooting
User account updates
Distribution lists, shared mailboxes, and group membership changes
SaaS application access requests
Basic permissions troubleshooting
Escalation to application owners when needed
Hardware and Asset Management

Help maintain IT inventory and equipment lifecycle, including:

Track laptops, monitors, accessories, and spare devices
Coordinate laptop shipping, replacement, and repairs
Maintain asset records
Support warranty claims and vendor repair cases
Help standardize hardware setup and replacement process
IT Operations and Ticket Management

Handle IT service requests and incidents through the company ticketing system:

Respond to tickets within SLA
Prioritize issues based on business impact
Document troubleshooting steps clearly
Escalate complex issues to senior engineers or other teams
Follow up with users until issues are resolved
Identify repeated issues and suggest process improvements
Basic Network and Office IT Support

Provide basic support for office and remote connectivity issues, including:

Wi-Fi troubleshooting
VPN or secure access connectivity support
Conference room AV support
Basic switch, firewall, or ISP escalation coordination
Work with infrastructure/network teams for complex issues
Documentation and Process Improvement

Create and maintain IT documentation, including:

How-to guides for employees
Internal troubleshooting steps
Onboarding and offboarding checklists
Asset management procedures
Common issue resolution guides
IT support knowledge base articles

Required Qualifications

3–5 years of experience in IT support, desktop support, service desk, or IT administration
Strong experience supporting Windows laptops
Basic to intermediate macOS support experience
Experience with Microsoft 365: Outlook, Teams, OneDrive, SharePoint, Office apps
Experience troubleshooting hardware, software, network, and access issues
Familiarity with ticketing systems such as ServiceNow, Jira Service Management, Freshservice, Zendesk, or similar
Good understanding of user accounts, groups, MFA, and basic access management
Experience supporting remote users
Strong written and verbal English communication skills
Ability to work independently and follow documented processes
Strong customer service mindset

Preferred Qualifications

Experience with Microsoft Intune, Jamf, or other device management tools
Experience with Entra ID / Azure AD basic administration
Experience with Zoom, Slack, Google Workspace, or other collaboration tools
Basic PowerShell scripting knowledge
Experience with asset management tools
Experience supporting global teams
ITIL Foundation certification preferred but not required
Microsoft 365 Fundamentals or Azure Fundamentals certification preferred

Apply Now

Refine Your Search

IT Administrator

Packaging Engineer

Director, Global Sales (India & South Asia)

Drainage Engineer

Senior Sales Representative

SPFx, .NET Core and Azure Sr. Engineer

Sr Technical Consultant

Technical Consultant

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IT & Security Engineer

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