Snowflake Data Engineering
Wipro Limited —Visakhapatnam, Andhra Pradesh
5h
DIGITAL DESIGNER L3
Wipro Limited —Bengaluru, Karnataka
- Agile
5h
ServiceNow Developer Lead
Wipro Limited —Bengaluru, Karnataka
- JavaScript
- APIs
5h
ServiceNow Sr Technical Architect
Wipro Limited —Greater Noida, Uttar Pradesh
- Computer Science
- Software troubleshooting
- Project management
2d
Java Backend + GCP
Wipro Limited —Chennai, Tamil Nadu
- Computer Science
- B.Sc
- Java
3d

Discover related jobs

Based on your search for wipro jobs.

HPE Service Activator
Capgemini —Bengaluru, Karnataka
Identifies problems and relevant issues in straight forward situations and generates solutions. This role involves the development and application of…
2d
AWS Devops Engineer
Capgemini —Bengaluru, Karnataka
At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental…
12d

I want to receive the latest job alerts for wipro

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

wipro jobs near

Digital Designer jobs in Bengaluru, Karnataka

Servicenow Developer jobs in Bengaluru, Karnataka

Data Engineer jobs in Visakhapatnam, Andhra Pradesh

Graphic Designer jobs in Nehru Place, Delhi, Delhi

Digital Designer jobs in Vashi, Navi Mumbai, Maharashtra

Graphic Designer Jobs In Dehradun jobs in Dehradun, Uttarakhand

Digital Designer jobs in Kadodara, Surat, Gujarat

Digital Designer jobs in Tamil Nadu

Zoho, Graphics Designer jobs in Chennai, Tamil Nadu

Digital Designer jobs in Hyderabad, Telangana

Fresher Software Developer jobs in Ahmedabad, Gujarat

Software Architect jobs in Mohali, Punjab

Architect Work From Home jobs in Chennai, Tamil Nadu

Interior Designer, Fresher, Architect jobs in Nashik, Maharashtra

Software Architect jobs in Bhubaneswar, Orissa

Software Architect jobs in Remote

Software Architect jobs in Infopark Kochi, Kochi, Kerala

Architect jobs in Thiruvananthapuram, Kerala

Servicenow Developer jobs in Hitec City, Hyderabad, Telangana

Servicenow Developer jobs in Greater Noida, Uttar Pradesh

Snowflake Data Engineering

Wipro Limited -
Visakhapatnam, Andhra Pradesh

Apply Now

Job details

5 hours ago

Full job description

Job Description

Job Title: Snowflake Data Engineering

City: Visakhapatnam

State/Province: Andhra Pradesh

Posting Start Date: 6/14/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role Purpose

The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.

͏

Do

Oversee and support process by reviewing daily transactions on performance parameters
- Review performance dashboard and the scores for the team
- Support the team in improving performance parameters by providing technical support and process guidance
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Ensure standard processes and procedures are followed to resolve all client queries
- Resolve client queries as per the SLAÃ¢ÂÂs defined in the contract
- Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by monitoring compliance with service agreements

͏

Handle technical escalations through effective diagnosis and troubleshooting of client queries
- Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
- If unable to resolve the issues, timely escalate the issues to TA & SES
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customersÃ¢ÂÂ and clientsÃ¢ÂÂ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAÃ¢ÂÂs

͏

Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Mentor and guide Production Specialists on improving technical knowledge
- Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
- Develop and conduct trainings (Triages) within products for production specialist as per target
- Inform client about the triages being conducted
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Identify and document most common problems and recommend appropriate resolutions to the team
- Update job knowledge by participating in self learning opportunities and maintaining personal networks

͏

Deliver

Performance Parameter

Measure

Process

No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT

Team Management

Productivity, efficiency, absenteeism

Capability development

Triages completed, Technical Test performance

Mandatory Skills: Snowflake Data Engineering .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Apply Now

Refine Your Search

wipro jobs

Snowflake Data Engineering

DIGITAL DESIGNER L3

ServiceNow Developer Lead

ServiceNow Sr Technical Architect

Java Backend + GCP

Discover related jobs

I want to receive the latest job alerts for wipro

Explore jobs in more locations

Job Description

Role Purpose

͏

Do

͏

͏

͏

Jobseeker tools

Employer Tools

Browse

Stay Connected