About Persistent
We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.
Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix® Assessment 2026 and Software Product Engineering PEAK Matrix® Assessment 2026.
About Position:
We are looking for a Senior Salesforce Technical BSA with 8 to 12 years of experience, including strong hands-on expertise in Salesforce platforms and deep domain knowledge in Life Sciences. This role involves working closely with business stakeholders and technical teams to gather, analyze, and translate business requirements into high-quality Salesforce solutions across multiple clouds such as Health Cloud, Service Cloud, and Experience Cloud
- Role: Senior Salesforce Technical BSA
- Location: Pune
- Experience: 12 to 15 years
- Job Type: Full Time Employment
What You'll Do:
- Work with business and product teams to gather, analyze, and document requirements for Salesforce enhancements and new features
- Translate business requirements into functional and technical specifications, user stories, acceptance criteria, and process flows
- Collaborate with Salesforce architects and developers to ensure technical feasibility and alignment with platform best practices
- Conduct gap analysis, impact assessments, and solution design discussions
- Support Salesforce configuration using Flows, Validation Rules, Page Layouts, and basic admin capabilities
- Participate in sprint planning, backlog refinement, and user acceptance testing (UAT)
- Manage cross-functional communication with QA, development teams, and business stakeholders
- Work with Life Sciences data models including patient journeys, consent management, and regulatory requirements
- Support integration discussions with systems such as Veeva, ERP, MDM, EHR, and downstream platforms
- Ensure documentation, design artifacts, and release notes comply with Life Sciences quality and compliance processes
Expertise You'll Bring:
- 8 to 12 years of overall experience with strong experience as a Salesforce Business Systems Analyst
- Strong understanding of Salesforce core platforms including Sales Cloud and Service Cloud
- Hands-on or functional exposure to Salesforce Health Cloud (preferred)
- Strong experience writing user stories, functional specifications, and process flows
- Experience with tools such as Visio, Lucidchart, Jira, Confluence, and ALM tools
- Good technical understanding of Apex triggers, SOQL basics, and Lightning Web Components (functional comprehension)
- Experience working closely with Salesforce technical teams on solution design
- Strong Life Sciences domain knowledge including clinical workflows, patient support programs, and compliance processes
- Understanding of regulatory standards such as GxP and HIPAA
- Experience supporting integrations with enterprise systems
- Excellent communication skills with experience working with US and Canada stakeholders
- Experience with Salesforce Experience Cloud or Health Cloud is a plus
- Prior experience in Pharma CRM, Medical Affairs, Patient Services, or Clinical Operations is a plus
- Experience working with distributed or global teams
- Knowledge of EDI transactions including 837, 835, 270, and 271
- Familiarity with CPT and ICD-10 coding standards
Benefits:
- Competitive salary and benefits package
- Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
- Opportunity to work with cutting-edge technologies
- Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
- Annual health check-ups
- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Values-Driven, People-Centric & Inclusive Work Environment:
Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
- We support hybrid work and flexible hours to fit diverse lifestyles.
- Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
- If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment
Let’s unleash your full potential at Persistent - persistent.com/careers
“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”
