Techno functional solution architect Jobs

EA - DEC - Deputy Manager - Product Support
Deloitte —Bengaluru, Karnataka
- Analysis skills
- IT
- Communication skills
Tender Manager– Interior Fit-Out & Turnkey Projects
Nivasa Group —Sultanpur, Delhi, Delhi
- ₹50,000 - ₹90,000 a month
- Full-time
- AutoCAD
- Microsoft Excel
- Microsoft Office
Quick apply
6h
IN_Associate_Core Banking (Finacle / Flexcube) _FS TECH_Advisory_Bangalore
PwC —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Oracle
- PMP
2h

More jobs to discover

Find similar jobs that you might be interested in.

Tender Manager– Interior Fit-Out & Turnkey Projects
Nivasa Group —Sultanpur, Delhi, Delhi
Collaborate with design teams for specification optimization and value engineering. Implement Value Engineering solutions without compromising quality and…
₹50,000 - ₹90,000 a month
Quick apply
6h

I want to receive the latest job alerts for techno functional solution architect

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

techno functional solution architect jobs near

Banking Associate jobs in Bengaluru, Karnataka

Product Support jobs in Bengaluru, Karnataka

Tender Manager jobs in Lucknow, Uttar Pradesh

Tender Manager jobs in Visakhapatnam, Andhra Pradesh

Tender Manager jobs in Delhi

Hospital Duty Manager jobs in Chennai, Tamil Nadu

Tender Tender jobs in Ahmedabad, Gujarat

Apartment Manager jobs in Bengaluru, Karnataka

Tender Manager jobs in Jaipur, Rajasthan

Manager, Warehouse jobs in Salem, Tamil Nadu

Banking Associate jobs in Chennai, Tamil Nadu

Banking Operation jobs in Delhi

Banking Associate jobs in Santacruz East, Mumbai, Maharashtra

Banking Associate jobs in Maharashtra

Banking jobs in Indore, Madhya Pradesh

Banking Associate jobs in Delhi, Delhi

Product Support jobs in Remote

Product Support jobs in Hyderabad, Telangana

Associate Product Manager jobs in Delhi

Product Manager jobs in Surat, Gujarat

EA - DEC - Deputy Manager - Product Support

Deloitte -
Bengaluru, Karnataka

Apply Now

Job details

Qualifications

Analysis skills
IT
Design thinking
Application support
Communication skills

Full job description

Job requisition ID :: 104903

Date: Jun 14, 2026

Location: Bengaluru

Designation: Deputy Manager

Entity: Deloitte Touche Tohmatsu India LLP

EA - DEC - Deputy Manager - Product Support

Job requisition ID : 104903
Location: Bengaluru
Entity: Deloitte Touche Tohmatsu India LLP

The team

The Digital Excellence Centre is responsible for building products and platforms for Deloitte India that focuses on providing extraordinary customer experience by putting design thinking with trailblazing technology in the center of what they do. The diverse team consists of subject matter experts, technology specialists, quality engineers, user experience researchers & designers, data scientists and product managers.

Your work profile

The ideal candidate will bring over 10 years of IT development experience, with at least 3 years of hands-on experience in application support. They should possess a strong techno-functional profile, with a deep understanding of support workflows, issue prioritisation, and delivery timelines. The candidate must be adept at leading and managing a team to deliver high-quality, timely resolutions while maintaining service excellence.

Your Prime Responsibilities

Lead and mentor a team of support engineers and specialists in resolving complex technical and functional issues.
Serve as the primary point of contact (SPOC) for escalated incidents, coordinating cross-functional responses to ensure the timely resolution of critical issues.
Monitor and manage incoming ticket volume, ensuring optimal workload distribution and efficient response times.
Effectively manage and escalate issues across support tiers, ensuring seamless handoffs and resolution tracking.
Develop and implement scalable support strategies aligned with the product vision and business objectives.
Lead root cause analysis (RCA) for high-priority and critical support tickets, creating actionable insights and preventive measures.
Articulate technical and functional issues clearly and concisely to both technical and non-technical stakeholders.
Gather and analyse feedback from internal and external stakeholders to identify pain points and drive continuous improvement.
Collaborate with senior leadership to design support roadmaps and onboarding plans for new products under the support function.
Define key support metrics (e.g., resolution time, SLA compliance, customer satisfaction) and drive performance improvement.
Ensure adherence to strict SLAs and service-level commitments across all support activities.
Deliver comprehensive, regular reports (daily, weekly, monthly) on support ticket trends, bug status, and resolution performance to stakeholders.
Prioritise the support backlog based on business impact, severity, and urgency to ensure timely, high-quality delivery.
Partner closely with Delivery Managers, Product Managers, Product Owners, Tech/Solution Architects, and Development & Design teams to assess, prioritise, and resolve support issues efficiently.

Key skills required

10+ years of overall IT experience
3+ years of experience in an application support role
Excellent communication skills, written and verbal
Strong analytical and critical thinking abilities, enabling the development of innovative, practical, and sustainable solutions.
Demonstrated aptitude for understanding customer needs and articulating technical challenges with precision and empathy.
Experience in the regulatory compliance domain is a strong advantage.

Apply Now

Refine Your Search

EA - DEC - Deputy Manager - Product Support

Tender Manager– Interior Fit-Out & Turnkey Projects

IN_Associate_Core Banking (Finacle / Flexcube) _FS TECH_Advisory_Bangalore

More jobs to discover

I want to receive the latest job alerts for techno functional solution architect

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected