Hpc support engineer Jobs

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Essential Duties and Responsibilities:

Partner with sales, marketing, and cross-functional engineering teams to engage with C-level clients in pre-sales meetings and conferences. Represent the corporate brand and lead the promotion of Data Center Solutions to capture CSP, NCP, and enterprise cloud business.
Collaborate closely with customers to define and enhance next-generation AI/HPC server specifications. Bridge the gap between external clients and internal R&D/engineering to ensure product roadmaps align with market expectations and Total Cost of Ownership (TCO) optimization.
Recruit, build, and lead high-performing FAE teams. Mentor and coach team members, guiding their transition into strategic Solution Architects capable of adapting to a fast-paced, high-pressure, and ever-changing environment.
Serve as the ultimate technical authority in the field. Manage and lead teams during the investigation and root cause analysis (RCA) of complex system issues.
Develop, review, and optimize system solutions, technical bid responses (RFx), and technical presentations. Ensure the successful delivery a proven/ optimized proposal that meet or exceeds customer business requirements.
Deep solution architect knowledge in AI, HPC, GPU Clusters, and Data Center-centric applications.
Highly technical problem solver who understands system architecture, hardware and software interaction
Comprehensive understanding of the interaction between firmware, drivers, OS, and applications, with the ability to swiftly identify and resolve system-level bottlenecks.
Highly technical problem solver with the ability to map end-user business and partner requirements into the most optimized, TCO-efficient technical solutions.
Possess foundational hardware debug skills. Capable of leading and performing hands-on activities, enabling solution integration, and providing support for on-site data center audits and site surveys.
Some travel required (up to 30%)

Qualifications:

Bachelor’s or master’s degree in engineering discipline; computer science, computer engineering or electrical engineering is preferred

Good to Strong experience with data center infrastructure and comprehensive knowledge of data center facilities
Strong experience in networking topology and architecture is preferred
Excellent communication skills and business sense required
Minimum 16 years related experience with Compute/Storage Server or Data Center or IT Infrastructure experience desired
Strong background and experience with x86, HPC, Cloud and/or GPU-based server architecture is highly preferred
Proven ability to autonomously architect comprehensive technical solution proposals, translating complex AI/HPC requirements into a precise, integration-ready hardware proposal. This requires ensuring seamless interoperability across core subsystems while optimizing solution is highly preferred
Solid HW system expertise and diagnostics skills
Familiarity with Firmware, Linux, Windows and virtualization platforms is a plus
Strong technical communication and leadership skills to lead investigations with engineers of multiple disciplines
Individuals must be able to work effectively in a high-pressure environment

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

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