Techno functional solution architect Jobs

#ACN GN - Song - Service – GEN AI Agentic Innovation - Consultant
Accenture —Bengaluru, Karnataka
- Full-time
- Customer service
- Salesforce
- Microsoft Office
Oracle Fusion Cloud HCM Payroll Analyst
Covantech —Hyderabad, Telangana
- Email
- Microsoft Powerpoint
- Oracle
- Software development
Data Engineering Manager - Snowflake, Data Bricks, Azure Data Factory
Optum —Noida, Uttar Pradesh
- Full-time
- Azure
- Project management
- Bachelor's degree
- Health insurance
Lead – Pre-Sales/ Business Development
Trenser —Thiruvananthapuram, Kerala
- Azure
- DevOps
- Microsoft Office
Quick apply
Oracle Cloud Subscription Management Engineer
IMPRONICS DIGITECH PRIVATE LIMITED —Hyderabad, Telangana
- Oracle
- Computer Science
- ERP systems
Quick apply
#ACN GN - SONG - Service - Amazon Connect - Associate Manager
Accenture —Bengaluru, Karnataka
- Full-time
- Management
- Salesforce
- Master's degree
AV Design Engineer
Atluri Holdings Pvt Ltd —Kondapur, Hyderabad, Telangana
- ₹35,000 - ₹40,000 a month
- Full-time
- AutoCAD
- Microsoft Office
- Project management
- Health insurance
- Cell phone reimbursement
Quick apply
9d
GN - SONG - Service - Amazon Connect - Consultant
Accenture —Chennai, Tamil Nadu
- Full-time
- Management
- Salesforce
- Master's degree
Account Manager - Sales
Lumiq —Mumbai, Maharashtra
- Full-time
- Master's degree
- Business Administration
- MBA
- Health insurance
- Flexible schedule
#ACN GN - SONG - Service - Amazon Connect - Consultant
Accenture —Bengaluru, Karnataka
- Full-time
- Management
- Salesforce
- Master's degree
Tech Lead Java
Ezeiatech Systems —Gurugram, Haryana
- Full-time
- Computer Science
- Engineering
- Java
Kinaxis techno-functional Lead / Architect
RAPIDFLOW —India
- Full-time
- Oracle
- Inventory management
Quick apply
Techno Functional (SCPO) Architect
Persistent —India
- Full-time
- Hybrid work
- Azure
- Oracle
- Windows
- Flexible schedule
7d
SCPO Techno Functional Consultant
Persistent —India
- Full-time
- Hybrid work
- Azure
- Oracle
- Windows
- Flexible schedule
7d
Solution Architect
Airtel India —India
- Sales
- Master's degree
- Analysis skills
Digital Transformation Lead
Tudip Technologies —India
- Full-time
- Azure
- Computer Science
- Master's degree
Lead Engineer - Salesforce
Algoworks Solutions —India
- Full-time
- Remote
- Computer Science
- Salesforce
- Bachelor's degree

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#ACN GN - Song - Service – GEN AI Agentic Innovation - Consultant

Accenture -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Power BI
Business intelligence
Law
Waterfall
Customer service
Call center
Salesforce
Spark
Microsoft Office
Tableau
Master's degree
SQL
AWS
Project management
Bachelor's degree
Project management methodology
Agile
Sketch
AI
MBA
Communication skills
Python

Full job description

The Strategy & Consulting Global Network Song Practice| Service | Gen AI Agentic Innovation (Level 9)

Join our team of Strategy & Consulting Global Network Song who solve customer facing challenges at clients spanning Sales, Service and Marketing to accelerate business change.

Practice: Strategy & Consulting Global Network Song I Areas of Work: in service transformation, digital consulting, or GenAI strategy agentic AI, Contact center experience, CX Strategy & Design | Level: Consultant | Location: Bengaluru, Gurgaon, Mumbai, Chennai, Kolkata Hyderabad | Years of Exp: 6+ years

Explore an Exciting Career at Accenture

Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer service challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?

Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture’s Strategy & Consulting Global Network Song practice.

The Practice – A Brief Sketch

The Strategy & Consulting Global Network Song practice is aligned to the Global Network Song Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Service Transformation, Marketing Transformation, and Commerce and Sales. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

We are seeking a forward-thinking and technically astute Consultant to support business growth and deliver GenAI-powered service reinvention through Agentic AI solutions. This role is ideal for a strategic problem-solver with deep expertise in service experience design, modular AI agent design, and digital contact center processes.

You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of the team You will drive the following

Roles & Responsibilities:

Gather and translate business requirements, analyze process and design solutions for service design and implementation programs with Gen AI and agentic plays
Support strategic assessments of current service capabilities and define GenAI-led reinvention roadmaps, new ways of working (next gen operating models), future-fit capabilities and process designs.
Work as a BA, PO or functional consultant as part of service strategy, design and implementation
Help leaders in driving client conversations on leveraging LLMs and their agentic capabilities to drive existing business relationships and build new opportunities.
Collaborate closely with solution architects, Data & AI teams, and platform SMEs to design and implement comprehensive, scalable solutions.
Develop knowledge, prevailing GEN AI trends, agent framework, AI workflow automation, LLM Models, prompt engineering
Guide clients through the design and implementation of future-fit value led service blueprints, enabling them to leverage cutting-edge technology and AI.
Establish business value cases lining Gen AI driven digital innovation to KPIs such as productivity, revenue, CSAT etc.
Build strong client relationships, influencing decision-making and guiding clients through digital transformation in service.

Read about us.

Blogs

What’s in it for you?

An opportunity to work on transformative projects with key G2000 clients
Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities
Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

About Accenture:

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com

About Accenture Strategy & Consulting:

Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers https://www.accenture.com/in-en/careers

Accenture Global Network Song | Accenture in One Word

At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.

Your experience counts!

MBA from a Tier 1 institute with a focus in Customer Service, Strategy, or Technology
6-9 years of experience with at least 3 years in Customer Service operations and Contact Center channels, leading Customer Service operations assessment/benchmarking and In depth knowledge and know-how of Customer Service Strategy implementation, Conversational AI and agent enablement
Excellent analytical and problem-solving skills, with a data-driven mindset.
Familiarity with project management methodologies (e.g., Agile, Waterfall).
Exceptional communication and interpersonal skills to engage effectively with clients and internal stakeholders
Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs.
Hands on experience with Agentic solutioning and conceptual architecture design, LLMs and GEN AI frameworks (Claude, Open AI, Anthropic, Llama, Vertex etc.)
Basic understanding of SQL, Python. MS office and knowledge of visualization tools like Tableau & Power BI is preferred.
Ability to articulate and measure the business value of recommendations/plans/strategies and KPI improvements across value stream
Good to have techno functional experience on AWS, Google, Salesforce CRM, Microsoft Copilot, Cognigy, Cresta
Strong background in consulting and developing client-centric solutions, combining the best of technology, AI, and data to address complex business challenges across customer experience and agent enablement
Demonstrated expertise in cross-functional collaboration, working closely with technical teams (solution architects, Data & AI) and business teams to drive successful outcomes.
Analytical mindset and problem-solving skills, with the ability to identify opportunities for AI-powered optimization in service processes.
Experience in working with clients across multiple industries like Telco, S&P, Resources, Retail, Finance, Lifesciences, etc.

Apply Now

Refine Your Search

#ACN GN - Song - Service – GEN AI Agentic Innovation - Consultant

Oracle Fusion Cloud HCM Payroll Analyst

Data Engineering Manager - Snowflake, Data Bricks, Azure Data Factory

Lead – Pre-Sales/ Business Development

Oracle Cloud Subscription Management Engineer

#ACN GN - SONG - Service - Amazon Connect - Associate Manager

AV Design Engineer

GN - SONG - Service - Amazon Connect - Consultant

Account Manager - Sales

#ACN GN - SONG - Service - Amazon Connect - Consultant

Tech Lead Java

Kinaxis techno-functional Lead / Architect

Techno Functional (SCPO) Architect

SCPO Techno Functional Consultant

Solution Architect

Digital Transformation Lead

Lead Engineer - Salesforce

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