#ACN GN - SONG - Service - Amazon Connect - Associate Manager
Accenture —Bengaluru, Karnataka
- Full-time
- Management
- Salesforce
- Master's degree
AV Design Engineer
Atluri Holdings Pvt Ltd —Kondapur, Hyderabad, Telangana
- ₹35,000 - ₹40,000 a month
- Full-time
- AutoCAD
- Microsoft Office
- Project management
- Health insurance
- Cell phone reimbursement
Quick apply
9d
S&C GN - MC - Industry X - Product & Platform Engineering – Analyst
Accenture —Mumbai, Maharashtra
- Full-time
- DevOps
- Data analysis skills
- Master's degree
GN - SONG - Service - Amazon Connect - Consultant
Accenture —Chennai, Tamil Nadu
- Full-time
- Management
- Salesforce
- Master's degree
4400294-Manager
EXL Service —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- Master's degree
#ACN GN - SONG - Service - Amazon Connect - Senior Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Management
- Salesforce
- Master's degree
Project Sales Engineer
Sanumas Solutions —Coimbatore, Tamil Nadu
- ₹3,50,000 - ₹4,75,000 a year
- Full-time
- Sales
- Business development
- Project management
Account Manager - Sales
Lumiq —Mumbai, Maharashtra
- Full-time
- Master's degree
- Business Administration
- MBA
- Health insurance
- Flexible schedule
#ACN GN - SONG - Service - Amazon Connect - Senior Manager
Accenture —Bengaluru, Karnataka
- Full-time
- Management
- Salesforce
- Master's degree
#ACN GN - SONG - Service - Amazon Connect - Consultant
Accenture —Bengaluru, Karnataka
- Full-time
- Management
- Salesforce
- Master's degree
#ACN GN - SONG - Service - Amazon Connect - Manager
Accenture —Bengaluru, Karnataka
- Full-time
- Management
- Salesforce
- Master's degree
Tech Lead Java
Ezeiatech Systems —Gurugram, Haryana
- Full-time
- Computer Science
- Engineering
- Java
Kinaxis techno-functional Lead / Architect
RAPIDFLOW —India
- Full-time
- Oracle
- Inventory management
Quick apply
SCPO Techno Functional Consultant
Persistent —India
- Full-time
- Hybrid work
- Azure
- Oracle
- Windows
- Flexible schedule
8d
Solution Architect
Airtel India —India
- Sales
- Master's degree
- Analysis skills
Digital Transformation Lead
Tudip Technologies —India
- Full-time
- Azure
- Computer Science
- Master's degree
Lead Engineer - Salesforce
Algoworks Solutions —India
- Full-time
- Remote
- Computer Science
- Salesforce
- Bachelor's degree
Banking Mobile App developer
Kyndryl —Bengaluru, Karnataka
- Full-time
- Agile
- Communication skills
- Banking
2h

More jobs to discover

Find similar jobs that you might be interested in.

Design Engineer
Ebsl Automat —Bengaluru, Karnataka
Continuously improve design automation to improve productivity and accuracy as directed. Work with engineering, drafting and operations to ensure we are…
₹3,60,000 - ₹4,20,000 a year
AV Design Engineer
Atluri Holdings Pvt Ltd —Kondapur, Hyderabad, Telangana
Ensure that AV systems are being installed, programmed, tested, and commissioned according to current industry and company standards.
₹35,000 - ₹40,000 a month
Quick apply
9d

I want to receive the latest job alerts for techno functional solution architect

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

techno functional solution architect jobs near

Junior Copywriter jobs in Mumbai, Maharashtra

Medical Technologist jobs in Mumbai, Maharashtra

Senior Analyst jobs in Bengaluru, Karnataka

Service Manager jobs in Bengaluru, Karnataka

Project Engineer jobs in Coimbatore, Tamil Nadu

Application Developer jobs in Bengaluru, Karnataka

Account Manager jobs in Mumbai, Maharashtra

Technical Consultant jobs in Greater Noida, Uttar Pradesh

Visa Consultant jobs in Ahmedabad, Gujarat

Technical Consultant jobs in Mohali, Punjab

Technical Consultant jobs in Kolkata, West Bengal

Fresher Non Technical jobs in Mumbai, Maharashtra

Technical Consultant jobs in Ahmedabad, Gujarat

It Support, Technical Support Freelancer jobs in Bengaluru, Karnataka

Management Consultant jobs in Mumbai, Maharashtra

Junior Architect jobs in Noida, Uttar Pradesh

Junior Cloud Engineer jobs in Bengaluru, Karnataka

Junior Architect jobs in Bengaluru, Karnataka

Junior Copywriter jobs in Delhi, Delhi

Medical Technologist jobs in Shanthinagar, Bengaluru, Karnataka

#ACN GN - SONG - Service - Amazon Connect - Associate Manager

Accenture -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Business Management
Programme management
Management
Cloud architecture
Business intelligence
Software deployment
Salesforce
PaaS
Master's degree
AWS
Bachelor's degree
APIs
ServiceNow
B.E.
Business management
Solution architecture
SaaS
MBA

Full job description

Job Title - Amazon Connect + Level 8 (Associate Manager) + Entity (S&C GN)

Management Level: Level 8 – Associate Manager

Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai

Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact CenterGood to have skills: AWS Lambda and Lex bots, Pinpoint, Transcribe, Comprehend

Job Summary

The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

Roles & Responsibilities:

Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation
Business Development: Lead and manage proposals in response to client requests / RFPs across multiple market units to ensure a continuous pipeline of opportunities / projects
Market Unit Development: Connect and work with market unit leads to identify and understand the demand in the market in terms of both skill and scale required
People Development: Grow the practice and business by engaging in hiring across platforms, along with nurturing, upskilling existing team.
Project Delivery: Lead a team of contact center transformation consultants and engage with the client and implementation team: for conducting design sessions, requirement gathering and grooming, give regular working demos to all stakeholders, solution design and implementation activities
Provide best practices guidance and implement approach based on industry or process benchmarks

Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options.
Lead practice-specific initiatives including creating points of view, creating reusable assets in contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc.

Professional & Technical Skills:

Seasoned techno-functional professional with significant experience working on a large- scale business / operational transformation project
Good understanding of contact center technology landscape.
An understanding of AWS Cloud platform and services with Solution architect skills.
Deep expertise on Amazon Connect product features and contact center related AWS services like Lex, Pinpoint, Transcribe, Comprehend etc
Deep functional and technical understanding of APIs and related integration experience
Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms
Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner.
Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients.
Excellent communications skills
Strong program management / people management skills

Bachelor’s degree in related field or equivalent experience and Post-Graduation in Business management would be added value.
Minimum 7 years of experience in delivering software as a service or platform as a service projects related (pref. a mix of cloud and on-premise contact center platforms)
Hands-on experience working on the design, development and deployment of contact center solutions at scale.
Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Pinpoint, Comprehend, Transcribe
Experience in taking a lead role for building contact center applications that have been successfully delivered to customers

Additional Information:

An opportunity to work on transformative projects with key G2000 clients
Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities

Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

About Accenture:

About Our Company | Accenture

Experience: Minimum 8 year(s) of experience is required

Educational Qualification: BE/B Tech/ M Tech/MBA from a Tier 1 or Tier 2 institute

Apply Now

Refine Your Search

techno functional solution architect jobs

#ACN GN - SONG - Service - Amazon Connect - Associate Manager

AV Design Engineer

S&C GN - MC - Industry X - Product & Platform Engineering – Analyst

GN - SONG - Service - Amazon Connect - Consultant

4400294-Manager

#ACN GN - SONG - Service - Amazon Connect - Senior Analyst

Project Sales Engineer

Account Manager - Sales

#ACN GN - SONG - Service - Amazon Connect - Senior Manager

#ACN GN - SONG - Service - Amazon Connect - Consultant

#ACN GN - SONG - Service - Amazon Connect - Manager

Tech Lead Java

Kinaxis techno-functional Lead / Architect

SCPO Techno Functional Consultant

Solution Architect

Digital Transformation Lead

Lead Engineer - Salesforce

Banking Mobile App developer

More jobs to discover

I want to receive the latest job alerts for techno functional solution architect

Explore jobs in more locations

About Accenture:

Jobseeker tools

Employer Tools

Browse

Stay Connected