Techno functional solution architect Jobs

#ACN GN - SONG - Service - Amazon Connect - Consultant
Accenture —Bengaluru, Karnataka
- Full-time
- Management
- Salesforce
- Master's degree
#ACN GN - SONG - Service - Amazon Connect - Manager
Accenture —Bengaluru, Karnataka
- Full-time
- Management
- Salesforce
- Master's degree
Tech Lead Java
Ezeiatech Systems —Gurugram, Haryana
- Full-time
- Computer Science
- Engineering
- Java
Kinaxis techno-functional Lead / Architect
RAPIDFLOW —India
- Full-time
- Oracle
- Inventory management
Quick apply
SCPO Techno Functional Consultant
Persistent —India
- Full-time
- Hybrid work
- Azure
- Oracle
- Windows
- Flexible schedule
9d
Solution Architect
Airtel India —India
- Sales
- Master's degree
- Analysis skills
Architect - India
Persistent —India
- Full-time
- Hybrid work
- Azure
- Oracle
- Windows
- Flexible schedule
6d
Digital Transformation Lead
Tudip Technologies —India
- Full-time
- Azure
- Computer Science
- Master's degree
Lead Engineer - Salesforce
Algoworks Solutions —India
- Full-time
- Remote
- Computer Science
- Salesforce
- Bachelor's degree
Senior Technical Lead
HCLTech —Noida, Uttar Pradesh
- APIs
- AI
9h
Deputy Manager - Core System COE
AxisMaxlife —Remote
- Remote
- Azure
- Computer Science
- DevOps
6h
Assistant Manager - Core Platform COE
AxisMaxlife —Remote
- Remote
- Azure
- Computer Science
- DevOps
6h
Assistant Manager - Core Platform COE
AxisMaxlife —Remote
- Remote
- Azure
- Computer Science
- DevOps
6h

More jobs to discover

Find similar jobs that you might be interested in.

#ACN GN - SONG - Service - Amazon Connect - Manager
Accenture —Bengaluru, Karnataka
Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
#ACN GN - SONG - Service - Genesys - Associate Manager
Accenture —Mumbai, Maharashtra
Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.

I want to receive the latest job alerts for techno functional solution architect

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

techno functional solution architect jobs near

Service Manager jobs in Bengaluru, Karnataka

Technical Consultant jobs in Greater Noida, Uttar Pradesh

Visa Consultant jobs in Ahmedabad, Gujarat

Technical Consultant jobs in Mohali, Punjab

Technical Consultant jobs in Kolkata, West Bengal

Fresher Non Technical jobs in Mumbai, Maharashtra

Technical Consultant jobs in Ahmedabad, Gujarat

It Support, Technical Support Freelancer jobs in Bengaluru, Karnataka

Management Consultant jobs in Mumbai, Maharashtra

Service Manager jobs in Cuttack, Orissa

Service Manager jobs in Alleppey, Kerala

Legal Manager, Legal, Vp Legal, Gm Legal jobs in Bhubaneswar, Orissa

It Service Desk, Work From Home jobs in Bengaluru, Karnataka

Service Manager jobs in Belgaum, Karnataka

Service Manager jobs in Hyderabad, Telangana

Fleet Manager jobs in Chennai, Tamil Nadu

Solution Architect jobs in Bengaluru, Karnataka

Solution Architect jobs in Noida, Uttar Pradesh

Architect Government jobs in Bengaluru, Karnataka

Solution Architect jobs in Pune, Maharashtra

#ACN GN - SONG - Service - Amazon Connect - Consultant

Accenture -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Business Management
Programme management
Management
Cloud architecture
Business intelligence
Software deployment
Salesforce
PaaS
Master's degree
AWS
Bachelor's degree
APIs
ServiceNow
B.E.
Business management
Solution architecture
SaaS
MBA

Full job description

Job Title - Amazon Connect + Entity (S&C GN)

Management Level: Level 9 - Consultant

Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai

Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center

Good to have skills: AWS Lambda and Lex bots, Pinpoint, Transcribe, Comprehend Experience: Minimum 5 year(s) of experience is required

Educational Qualification: BE/B Tech/ M Tech/MBA from a Tier 1 or Tier 2 institute

Job Summary

The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

Roles & Responsibilities:

Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation

Business Development: Lead and manage proposals in response to client requests / RFPs across multiple market units to ensure a continuous pipeline of opportunities / projects

Market Unit Development: Connect and work with market unit leads to identify and understand the demand in the market in terms of both skill and scale required

People Development: Grow the practice and business by engaging in hiring across platforms, along with nurturing, upskilling existing team.

Project Delivery: Lead a team of contact center transformation consultants and engage with the client and implementation team: for conducting design sessions, requirement gathering and grooming, give regular working demos to all stakeholders, solution design and implementation activities

Provide best practices guidance and implement approach based on industry or process benchmarks
Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options.
Lead practice-specific initiatives including creating points of view, creating reusable assets in contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc.

Professional & Technical Skills:

Seasoned techno-functional professional with significant experience working on a large- scale business / operational transformation project

Good understanding of contact center technology landscape.

An understanding of AWS Cloud platform and services with Solution architect skills.

Deep expertise on Amazon Connect product features and contact center related AWS services like Lex, Pinpoint, Transcribe, Comprehend etc

Deep functional and technical understanding of APIs and related integration experience

Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms

Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner.

Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients.

Excellent communications skills

Strong program management / people management skills

Bachelor’s degree in related field or equivalent experience and Post-Graduation in Business management would be added value.

Minimum 5 years of experience in delivering software as a service or platform as a service projects related (pref. a mix of cloud and on-premise contact center platforms)

Hands-on experience working on the design, development and deployment of contact center solutions at scale.

Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Pinpoint, Comprehend, Transcribe

Experience in taking a lead role for building contact center applications that have been successfully delivered to customers

Additional Information:

An opportunity to work on transformative projects with key G2000 clients

Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.

Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.

Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities
Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

About Accenture:
About Our Company | Accenture

Apply Now

Refine Your Search

#ACN GN - SONG - Service - Amazon Connect - Consultant

#ACN GN - SONG - Service - Amazon Connect - Manager

Tech Lead Java

Kinaxis techno-functional Lead / Architect

SCPO Techno Functional Consultant

Solution Architect

Architect - India

Digital Transformation Lead

Lead Engineer - Salesforce

Senior Technical Lead

Deputy Manager - Core System COE

Assistant Manager - Core Platform COE

Assistant Manager - Core Platform COE

More jobs to discover

I want to receive the latest job alerts for techno functional solution architect

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected