Storage L2 Technical Support Engineer
Job Title: Storage L2 Technical Support Engineer
Experience: 4–5 Years
Location: Bangalore, Pune, Hyderabad, Delhi, Kolkata
Employment Type: Full-Time
Job Summary
We are seeking a highly skilled and motivated Storage L2 Technical Support Engineer to provide remote support for enterprise storage environments. The ideal candidate will have hands-on experience with HP Storage products, SAN technologies, backup solutions, tape libraries, and storage infrastructure troubleshooting. The role requires strong analytical skills, customer-facing experience, and the ability to resolve complex technical issues within SLA timelines.
Key Skills Required
Storage Technologies
Storage & SAN Fundamentals
Fibre Channel (FC) and iSCSI Technologies
HP Storage Products – Online & Nearline Storage
SAN, NAS, RAID Concepts
Tape Libraries and Backup Solutions
HP Storage & Backup Products
MSL, ESL, ESL-E Tape Libraries
Virtual Library Systems (VLS)
Disk-to-Disk Backup (D2D Gen2)
HP B6200 Backup Systems
EVA, MSA, NAS, XP Storage Arrays
Operating Systems
Experience with at least one enterprise Operating System
Experience supporting clustered SAN-centric environments
Tools & Technologies
HP Library & Tape Tools (L&TT)
CV-TL and CV-VLS Management Tools
Firmware Upgrades & Diagnostics
Backup Software Administration
SAN Connectivity Troubleshooting
Additional Technical Knowledge
Blade Environment & Virtual Connect
HP ProLiant Servers
Secure Path
Business Copy
Persistent Storage Manager
Virtual Replicator
Networking Concepts & iSCSI Protocol
Roles & Responsibilities
Provide remote hardware and software support for enterprise storage environments.
Diagnose and resolve incidents related to tape libraries, SAN connectivity, backup solutions, and storage infrastructure.
Support customers, field engineers, escalation engineers, and partners via phone, email, and remote sessions.
Perform advanced troubleshooting involving SAN switches, storage arrays, and backup environments.
Collaborate with L2, L3, Engineering Labs, Resource Management, and Account Teams for issue resolution.
Analyze logs, identify root causes, and implement corrective actions.
Maintain accurate documentation of incidents, troubleshooting steps, and resolution activities.
Ensure compliance with SLAs and customer service standards.
Provide timely updates to customers and stakeholders during critical incidents.
Participate in post-incident reviews and continuous improvement initiatives.
Handle firmware upgrades, health checks, and preventive maintenance activities.
Demonstrate a mission-critical support mindset while working in high-availability environments.
Required Experience
4–5 years of experience in Storage, SAN, Backup, and Nearline Product Support.
Experience supporting enterprise tape libraries and backup infrastructure.
Experience troubleshooting SAN and switched SCSI environments.
Knowledge of RAID, SAN, NAS, and storage virtualization concepts.
Experience supporting DLT, SDLT, and LTO1–LTO5 tape technologies.
Exposure to field support activities is preferred.
Strong problem-solving and analytical skills.
Educational Qualifications
B.E./B.Tech or Master's Degree in a Technical Discipline.
Interested candidates can share their updated resume at [email protected]/9902968612
Pay: ₹1,000,000.00 - ₹1,500,000.00 per year
Work Location: In person
