Below is a stronger version of the JD with hardcore customer handling, negotiation, and pressure-handling responsibilities, suitable for a candidate who can independently manage difficult customers and represent Giri Infotech professionally.
Job Description (JD) – Executive Personal Assistant (Customer Handling & Business Coordination)
Position: Executive Personal Assistant (PA) – Customer Handling & Business Coordination
Company: Giri Infotech Pvt. Ltd.
Location: D-40, Sector-6, Noida, Uttar Pradesh – 201301
Experience: 3–6 Years
Employment Type: Full-Time
About Giri Infotech Pvt. Ltd.
Giri Infotech Pvt. Ltd. is a leading IT Infrastructure & Managed Services company providing Computer & Laptop Rental, Annual Maintenance Contracts (AMC), CCTV Surveillance, Access Control, Networking, Server Solutions, Cloud Services, Audio Video Solutions, Video Conferencing, and Managed IT Services across PAN India.
Job Summary
We are looking for a highly professional, confident, and result-oriented Executive Personal Assistant who can independently manage the Director's office while handling corporate customers, resolving escalations, coordinating with vendors, and ensuring seamless business operations.
The ideal candidate must possess excellent communication, negotiation, customer relationship management, and decision-making skills. The role requires someone capable of dealing with demanding clients, handling pressure, and maintaining strong professional relationships.
Key ResponsibilitiesExecutive Assistance
- Manage the Director's calendar, appointments, meetings, travel plans, and confidential documents.
- Draft professional emails, quotations, agreements, MOMs, and business correspondence.
- Coordinate with internal departments to ensure timely execution of tasks.
- Maintain confidential business information with complete professionalism.
Hardcore Customer Handling & Relationship Management
The candidate must be capable of handling customers independently without requiring continuous supervision.
Responsibilities include:
- Handle VIP, corporate, and government clients professionally.
- Manage difficult, aggressive, and dissatisfied customers with confidence and diplomacy.
- Resolve customer complaints and service escalations promptly.
- Negotiate pricing, delivery schedules, AMC renewals, and commercial terms within company policies.
- Ensure outstanding customer satisfaction while protecting the company's business interests.
- Build long-term business relationships through proactive communication.
- Follow up continuously until closure of quotations, purchase orders, payments, and service requests.
- Maintain complete ownership of assigned customer accounts.
Sales Coordination
- Coordinate with Sales Managers for quotations, tenders, and proposals.
- Follow up with customers for:
- Quotations
- Purchase Orders
- Payment Collection
- AMC Renewals
- Rental Renewals
- Service Calls
- Maintain daily sales pipeline and customer follow-up reports.
- Coordinate with OEMs, distributors, and vendors regarding pricing, stock availability, and deliveries.
Operations Coordination
- Coordinate with technical engineers for installations and service delivery.
- Ensure timely execution of customer commitments.
- Track pending service requests and ensure resolution within SLA.
- Maintain communication between customers and internal teams.
Required SkillsMandatory Skills
✔ Excellent English & Hindi Communication
✔ Excellent Email Drafting
✔ Corporate Customer Handling
✔ Negotiation Skills
✔ Conflict Resolution
✔ Strong Follow-up Ability
✔ Presentation Skills
✔ Time Management
✔ Multitasking
✔ Decision Making
✔ Leadership & Coordination
✔ CRM Management
✔ Microsoft Office (Excel, Word, Outlook & PowerPoint)
Customer Handling Expectations
The candidate must be able to:
- Handle 100–150 customer calls/emails professionally every day.
- Manage multiple customers simultaneously without losing follow-up.
- Convince customers during pricing and commercial discussions.
- Handle payment follow-ups confidently.
- Resolve customer issues calmly under pressure.
- Deal with high-value corporate clients and senior management.
- Represent the company professionally in meetings and negotiations.
- Work independently with minimal supervision.
Desired Personality
We are looking for someone who is:
- Smart and confident
- Highly professional
- Positive and energetic
- Self-motivated
- Result-oriented
- Excellent in customer dealing
- Strong negotiator
- Emotionally mature
- Able to work under pressure
- Capable of making quick business decisions
- Strong leadership and coordination skills
Key Performance Indicators (KPIs)
- 100% customer follow-up.
- Timely closure of customer inquiries and complaints.
- Maintain excellent customer satisfaction.
- Accurate reporting of quotations, payments, and service status.
- Effective coordination between Sales, Accounts, Operations, and Customers.
- Achievement of customer retention and repeat business targets.
Salary
₹30,000 – ₹50,000 per month (Based on experience and capability)
Additional Benefits
- Performance Incentives
- Annual Performance Bonus
- Professional Growth Opportunities
- Paid Leave
- Mobile & Travel Reimbursement (as per company policy)
Preferred Candidate
- Experience in IT Infrastructure, System Integration, CCTV, Networking, Laptop/Desktop Rental, AMC Services, or B2B Corporate Sales Support.
- Comfortable dealing with , CEOs, Procurement Heads, Admin Managers, IT Managers, and government clients.
- Immediate joiners will be preferred.
This role requires a proactive professional who can take ownership, build lasting customer relationships, and represent Giri Infotech Pvt. Ltd. with confidence and professionalism.
Pay: ₹30,000.00 - ₹50,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
Work Location: In person
