Job Description:
1. Report to Respective Team Leader of his zone and coordinate with field team, collect data from them and closure of dockets in system along with day-to-day activities like Network Vehicle monitoring. Report of Inventory Items utillization, field staff attendance monitoring, facilitate Team Leaders in report and presentation work.
2. Assign Dockets to respective Field Teams of Zone.
3. Once field teams attended and restored customer issue they will call/message to coordinator for closure, coordinator will check respective dockets from System and if GPON- ONU status and power levels if RF parameters are good than will close in excel sheet with reason if RF parameters are not good than he will inform back to field team same for rectification and also report to his Team Leader.
4. If customer gives future appointment or customer non-contactable which feedback comes from field then coordinator will cross check the same by doing out calling to customer update in excel as well as OBRM by changing queue to customer queue (Complaints, IRs, Shiftings, Winback).
5. Close and focused monitoring so that TAT will not cross for any complaints or New Connection.
6. Send Progress report through mail to higher management upon closing of any job(New installation/Docket closing/Retention customer connection/Customer feedbacks,etc.
7. Sending mail link to customers through OBRM for non-contactable customers(IRs, Shiftings, Winbacks).
8. Early morning flashing the area wise pending complaints, IRs, Shiftings, Winbacks summary in zone WhatsApp groups
9. Informing TLs wherever more IRs pending & high ageing dockets.
10. Post restoration of LOS field team will revert to monitoring person, he will check the all ONUs status and do closure with reason if all RF parameters are good.
11. If any respective Task not restored within proper SLA then He will report to his immediate Team Leader for crossing of TAT.
12. Handling of GPON & CATV customer's complaints and calls when customer's directly calling to POP.
13. Consumption Posting of Daily utillized materials in MI Inventory Portal.
14. Coordinating with HR for emplyoee's ID Card,Bank A/C,ESIC,PF Issues for concerned Zone.
15. Coordinating with Customer Care for updating Fault ETR and restoration updates.
16. Coordinating with Local Warehouse team members for receiving of materials and its movement.
17. Should be well Technologically equipped.
***There is no weekoff on Sunday, 1 days leave will be available on week days.
Education: Graduate in any stream
Experience: Minimum 3 years in reporting and back end MIS Coordinator.
Address: 79/7, Makardaha Road, Howrah - 711104
CTC: 2.5 LPA
Job Types: Full-time, Contractual / Temporary
Pay: ₹15,000.00 - ₹21,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid time off
- Provident Fund
Application Question(s):
- How many years of work experience do you have as MIS Co-Ordinator?
- Do you have experience in Telecom Industry?
- What is your current ctc?
- What is your expected ctc?
- How soon you can join?
- Do you know advance excel?
Work Location: In person
