We are Bradken, a global team of around 3,000 people across 19 countries. For more than 100 years we have delivered innovative wear solutions that help the resources sector work safer and more productively.
We are building a better future with a commitment to being carbon neutral by 2030 for scope 1 and 2. Our work is grounded in challenge, customer focus and open communication.
What You Will Do
This role sits at the centre of Bradken's shared‑services HR model, supporting employees and leaders through timely, accurate, and people‑focused Tier 1 HR services. You will be the first point of contact for HR, benefits, and payroll enquiries, delivering a consistent and high‑quality employee experience through effective case management and HR administration.
This is a hands‑on coordination role suited to someone who is service‑oriented, detail‑focused, and comfortable managing high volumes of employee queries while maintaining confidentiality and compliance.
You will work closely with HR Business Partners, Payroll, Recruiters, and specialist teams to resolve issues efficiently, escalate complex matters, and support continuous improvement of HR self‑service content.
You will:
- Act as the first point of contact for employee and manager enquiries relating to HR, benefits, and payroll through agreed ticketing channels
- Respond to routine enquiries relating to policies and procedures, leave entitlements, loyalty leave and service awards, benefits and pension programs, and pay timing and standard payroll questions
- Log, track, and manage HR tickets through to resolution, ensuring service levels are met and stakeholders are kept informed
- Escalate complex or non‑standard matters to HR Business Partners, Payroll, Recruiters, or specialist teams as required
- Prepare and administer employment documentation across the employee lifecycle, including offer letters, employment contracts (for HRBP review), contract amendments, position changes, salary updates, and termination documentation
- Facilitate onboarding activities by preparing new hire and re‑hire documentation and coordinating required paperwork
- Process employee change requests, ensuring approvals are obtained and data is accurately recorded and submitted to payroll
- Maintain accurate, confidential employee records in line with privacy, legal, audit, and governance requirements
- Administer health and welfare benefit plans, pension programs, leave, and attendance systems as required
- Identify recurring enquiries and contribute to the development and maintenance of HR knowledge content, FAQs, templates, and self‑service resources
- Support reporting requirements and contribute to continuous improvement of HR processes and employee experience
- Champion a proactive Safety, Health, and Environment culture by role modelling safe behaviours and identifying hazards in the work environment
What You Bring
- Experience in HR administration, shared services, or employee support roles
- Strong customer service mindset with the ability to manage high‑volume enquiries accurately and professionally
- Experience using HR systems, ticketing platforms, and MS Office tools
- Knowledge of HR policies, benefits, payroll processes, and employee lifecycle administration
- Tertiary qualifications in HR, Business, or a related field (desirable)
If this reflects your experience and approach, we would love to hear from you. This role is based in India and offers an exciting opportunity to join us on a 12-month Fixed Term Contract.
Why Join Bradken
- Safety‑first culture – Arrive Safe, Leave Safe
- Competitive total reward packages
- Recognition through our Best of Bradken and Service Awards
- Learning and development focus, including education assistance for approved study
- Employee Assistance Program for you and your family
- Building Better Communities program
100 years behind us, endless opportunities ahead.
Everyone has a story... be part of ours.
How we hire:
About Our Screening Process
As we work with teams around the world, time‑zone differences can make live screening challenging. To support a fair, consistent, and inclusive evaluation, we may invite candidates to complete a one‑way video screening at a time that suits them.If you require adjustments or an alternative format, we're happy to discuss this.
Before commencing employment, you will be required to complete a psychometric assessment and a pre-employment medical, including drug and alcohol testing.
We respectfully request no recruitment agency approaches.
Bradken is an Equal Opportunity Employer. We are committed to providing a diverse, inclusive, engaging and flexible environment for our people. All employment decisions are based on merit, competence, performance and business needs.
