remote customer experience analyst Jobs – 158 Open Jobs Today

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Principal Product Owner (Technology Driven Role)

3Pillar -
Remote

Apply Now

Job details

Full-time
4 hours ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Computer Science
Management Information Systems
Customer service
Business analysis
Research
Quality assurance
Bachelor's degree
Scrum
APIs
Agile
AI

Full job description

Embark on an exciting journey into the realm of product development with 3Pillar! We extend an invitation for you to join our team and gear up for a thrilling adventure. At 3Pillar, our focus is on crafting cutting-edge technologies that revolutionize industrie

Key Responsibilities

Act as liaison between the client’s business organization and software delivery teams.
Provide subject matter expertise to guide the development and implementation of business solutions.
Lead and facilitate requirements gathering sessions, workshops, and interviews with stakeholders to capture business needs accurately and translating the requirements into functional design specifications, user stories, use cases and business process flows while ensuring alignment with project goals
Manage and prioritize requirements in collaboration with product management and other cross functional teams.
Adjust the requirements based on timeline, complexity and other business drivers.
Work with Business and Technical teams to groom and prioritize work and ensure effective communication and delivery of high-quality solutions.
Define and document business dependencies and understand system intricacies for all integrated platforms.
Analyze complex business processes, identify automation opportunities and reengineer processes to improve automation potential.
Perform data mapping and define all the aspects of integration between platforms
Collaborate with project managers to plan and prioritize tasks, resources, and timelines for successful project delivery and identify, document, track, and communicate risks, assumptions, issues, and decisions.
Document assigned feature sets and work with Quality Assurance to validate system functionality and ensure developed functionality conforms to specification.
Lead User Acceptance Testing sessions and ensure successful operations handoff for launched features.
Stay up-to-date with industry trends, best practices, and emerging technologies relevant to the business analysis field.
Able to work with a high level of independence and initiative, while being able to adjust daily workloads to shift for competing business priorities, to be able to finish assignments without undue supervision.
Participate in status meetings and other leadership activities for the project.

Qualifications:

Bachelor’s degree in Management Information Systems, Computer Science, Business or related field or equivalent professional experience.
10+ years of experience as an IT Product Owner/Business Analyst or other relevant experience
Knowledge of Web and Mobile based platforms and experience working with APIs
Experience with Agile/Scrum methodology
Experience in creating mockups, wireframes, and prototypes.
Experience in leading/facilitating requirement meetings during business requirement gathering sessions or design discussions.
Knowledge of basic documentation software (Microsoft Word, Excel, PowerPoint)

Ability to conduct research into systems issues and products as required.
Ability to communicate ideas in both technical and user-friendly language.
Highly self-motivated and directed.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Ability to handle multiple projects simultaneously and manage priorities effectively.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.
Strong critical thinking skills to assess current processes and propose new ideas
Change Agent - Excited about change, drives business process improvement and technology expansion within the business. Resilient in the face of opposition and adversity, able to complete required changes.
Self-Starter – Adapts to technology and business changes, takes initiative to learn new technologies and business processes and shares skills gained with team members.
Excellent interpersonal skills to build strong relationships and work collaboratively with diverse teams.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

customer experience analyst jobs in remote

Principal Product Owner (Technology Driven Role)

Associate Principal Engineer

Principal Clinical Programmer (Spotfire/Power BI Prog)

Software Dev Engr Sr

Senior PSA Consultant

Technical Architect – NICE CXone

Java Developer

Backend Engineer II – Data Platform

Senior Software Engineer, Security Engineering - India

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