kerala customer support coordinator Jobs – 132 Open Jobs Today

Student Relations Executive
Elance Learning —Kochi, Kerala
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
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Field Service Engineer
AQUANEETA —Idukki, Kerala
- ₹15,000 - ₹25,000 a month
- Email
- Electrical experience
- Plumbing
- Driving
- Health insurance
- Cell phone reimbursement
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Student Relations Executive

Elance Learning
Kochi, Kerala

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Job details

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
English
Microsoft Office
Education
Bachelor's degree
Relationship management
Business Administration
Hindi
Communication skills

Full job description

Job Summary

The Executive – Student Service is responsible for managing student relationships, ensuring high levels of engagement, Student referral and providing necessary support throughout their academic journey. This role requires excellent communication, problem-solving skills, and a student-centric approach to enhance retention and satisfaction.

Key Responsibilities

Act as the primary point of contact for students, addressing their inquiries via calls and emails.
Guide students on course details, enrolment processes, academic schedules, and exam registrations.
Provide personalized support to students, ensuring they stay motivated and engaged throughout their studies.
Handle and resolve student concerns efficiently, ensuring a positive learning experience.
Maintain and update student records, attendance, and feedback in the system.
Collaborate with faculty, academic coordinators, and other departments to enhance student experience.
Assist students with fee payments, installment plans, and financial queries.
Conduct regular follow-ups with students to track their progress and address any challenges.
Organize student engagement activities, webinars, and academic workshops.
Ensure adherence to company policies and escalate complex issues to senior management when necessary.

Key Requirements

Bachelor’s degree in any discipline (Education, Business Administration, or related fields preferred).
Minimum 2 year of experience in student relationship management, customer service, or academic administration.
Strong verbal and written communication skills in English (knowledge of Hindi or regional languages is a plus).
Proficiency in MS Office (Word, Excel, PowerPoint) and CRM tools.
Excellent interpersonal and problem-solving skills.
Ability to work in a fast-paced environment and handle multiple student queries efficiently.
High level of patience, empathy, and customer service orientation

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Student Relations Executive

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