remote customer experience analyst Jobs – 160 Open Jobs Today

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Associate Principal Engineer

Nagarro -
Remote

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Job details

Full-time
2 days ago

Qualifications

Computer Science
Master's degree
Project management
Bachelor's degree
ServiceNow
Financial services
Leadership
Banking
Information Technology

Full job description

Company Description

We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (17500+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!

Job Description

Requirements:

Total Experience : 9+ Years
Must have 5-8 years of relevant delivery or project management experience in banking or financial services.
Demonstrated leadership capability managing large, complex, multi-functional build teams.
Must have direct experience in core banking and deposits modernization programs, with at least the last 2-3 engagements in this area, regional (APAC) delivery experience favorable
Must have Hands-on experience with Deposits Management Systems like Finacle.
Should have ability to operate independently with limited supervision in a transformation setting
Should have strong documentation skills and attention to detail; able to maintain accurate logs and artifacts.
Should be able to do stakeholder management and follow-through across bank and vendor teams.
Should have problem-solving mindset with ability to surface options and impacts.
Develop detailed project plans, including timelines, budgets, and resource allocation.
Lead and mentor a team of developers, administrators, and analysts working on the ServiceNow platform.
Foster a collaborative environment to drive innovation and successful project delivery.
Provide regular updates and insights to senior management and stakeholders.
Develop and execute change management plans to ensure smooth adoption of new features and processes.
Conduct training sessions and create documentation to empower end-users and administrators.
Should be able to relocate to Philippines for long term.

Responsibility:

Showcasing a consulting mindset by acting as a solution provider rather than an order taker.
Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case.
Support Build stream closure ensuring all deliverables are achieved and documented; and relevant lessons learned/case studies are developed
Track and maintain RAID (risks, actions, issues, decisions) and dependency logs; drive follow-ups with owners and escalate blockers early.
Assists in selecting and on-going management of vendors/suppliers for supporting selected projects.
Support detailed planning activities and creation of schedule for the assigned areas of delivery
Work with the technical delivery team, solution architects, vendors teams and ITIO teams to identify, document and manage all issues and risk that will affect the scope, time, cost and quality of the delivery
Partners closely with solution architects to ensure build activities align with target-state core banking architecture and design principles.
Support in managing all delivery dependency that are external to the managed scope and ensure day-to-day tracking of these dependencies and manage any impact of changes in dependencies
Ensure the delivery modules have a well-defined test strategy, test plan and schedule. Manage all activities for testing from Unit, system, integration, migration, NFR. Support the UAT testing
Align with the application owners and platform owners on the deployment schedules and approach and ensure all operation.
Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance.
Ensuring project quality of work meets defined governance, process standards and best practices.
Reporting the status of all key metrics (eg: risk, scope, schedule, quality, customer satisfaction) from inception through closure
Assisting the account management team in responding to new project requests.
Identifying opportunities in the current engagement to cross sell or up sell Nagarros offering

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

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Refine Your Search

customer experience analyst jobs in remote

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