remote customer experience associate Jobs – 148 Open Jobs Today

Production Support Analyst
Endpoint Clinical —Remote
- Weekend availability
- Hybrid work
- B.Sc
- Databases
- SQL
1h
Associate Principal Engineer
Nagarro —Remote
- Full-time
- Remote
- Computer Science
- Master's degree
- Project management
Quick apply
3d
Sales Associate - Hotel
Nasiklub Hotel —Remote
- ₹12,500 - ₹16,000 a month
- Weekend availability
- Remote
- Hospitality
- Sales
- Customer service
Quick apply
Security Solution Architect
CSG —Remote
- Email
- Remote
- Azure
- Windows
- AWS
- Work from home
Data Engineering Technical Lead
Hillenbrand Corporate —Remote
- Email
- Remote
- Azure
- DevOps
- Master's degree
5d
Oracle CPQ - Senior Associate
Elfonze Technologies —Remote
- Full-time
- Remote
- CRM software
- Oracle
- Sales
- Paid time off
Senior Technical Consultant, Platform Engineering - Azure
AHEAD —Remote
- Full-time
- Remote
- Azure
- Computer Science
- DevOps
Senior Info Sec Engineer
Cimpress —Remote
- Remote
- Azure
- AWS
- SDLC
- Work from home
Quick apply
Senior Solutions Engineer
SonicWall —Remote
- Remote
- Azure
- HIPAA
- AWS
Quick apply
Associate Staff Engineer (Adobe Campaign Adobe Real-Time CDP)
Nagarro —Remote
- Full-time
- Remote
- Computer Science
- Master's degree
- SQL
Quick apply
Sr. Principal, Quality Engineering Architect
Ingram Micro —Remote
- Full-time
- Remote
- Azure
- Computer Science
- DevOps
4d
MFT - Associate Support Analyst
hirezy.ai —Remote
- ₹4,84,106.11 - ₹15,27,893.70 a year
- Full-time
- Remote
- Software troubleshooting
- Windows
- Bachelor's degree
Quick apply
8h
Associate Product Manager (APM)
Bling —Remote
- ₹5,92,993.59 - ₹15,56,791.91 a year
- Full-time
- Remote
- Computer Science
- Engineering
- SQL
- Flexible schedule
Quick apply
7h
Customer Service Assistant
Vijay Enterprises —Remote
- ₹11,000 - ₹20,000 a month
- Part-time
- Remote
- Master's degree
- Bachelor's degree
- Communication skills
- Work from home
- Flexible schedule
Quick apply
7h

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Production Support Analyst

Endpoint Clinical -
Remote

Apply Now

Job details

Full-time
1 hour ago

Qualifications

B.Sc
Databases
SQL
IVR
Bachelor's degree
Organizational skills
AI
Communication skills
Time management

Full job description

About Us:

Endpoint is an interactive response technology (IRT®) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE® platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Raleigh-Durham, North Carolina with offices across the United States, Europe, and Asia.

The Production Support Analyst (PSA) is the primary contact for end users of endpoint Interactive Response Technology (IRT) systems. In addition, the PSA will provide support to the Client Services and Data Management teams as needed.

Responsibilities:

Provide excellent customer service to end users of endpoint IRT systems.
Triage and respond to incoming queries (phone/email), ensuring that all requests are addressed in an appropriate timeframe.
Troubleshoot technical and non-technical issues using documentation, system configuration, and other resources
Document all incoming queries in endpoint’s ticketing system.
Escalate to internal teams when issues cannot be resolved within the support team.
Review data change requests for clarity, completeness and impact.
Collaborate with Client Services and Customers as needed to ensure database updates are made in the spirit of the original request.
Make minor modifications and execute existing SQL Data Scripts for viewing project data and system configuration
Participates in conference calls and/or meetings with internal and external teams as needed.
Organize own workspace and deadlines to ensure timely completion of tasks.
Provide guidance and mentoring to associate PSAs.
Create and submit training and knowledgebase for review by senior or lead PSA.
Demonstrate appropriate decision-making and strong IRT trouble-shooting skills
Verify data changes by using SQL scripts and ensure database updates are made in the spirit of the original request.
This position requires weekend and holiday coverage.
Perform other duties as required.

Experience:

2-4+ years’ experience in a user-facing role, with an emphasis on providing troubleshooting assistance and technical support via the phone & email.
Ideal candidates should be adept communicators, able to provide guidance to non-technical users and ask questions that accurately and efficiently determine the customer’s need.
A proven ability to understand technical concepts and learn very quickly, including experience with SQL databases.
Some experience in the life science industry preferred.
High-level of attention to detail with excellent organizational skills and ability to multi-task.
Strong interpersonal skills with the ability to work effectively with a wide variety of professionals.
Previous experience working in a fast-paced, support-oriented environment.
Prior experience working with voice (IVR) web (IWR) and mobile (IMR) platforms is ideal.
Ability to troubleshoot to determine the source of a customer issue using provided reference sources, data and other tools.

Skills:

Strong attention to detail
Excellent organizational and time management skills
Excellent verbal and written communication skills
Technical aptitude
Adaptability/flexibility in a changeable, fast-paced environment
Ability to learn and apply new skills quickly
Critical thinking

Education:

BA/BS Degree and/or appropriate experience

#LI-MT #LI-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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