Remote Customer experience associate Jobs – 146 Open Jobs Today

Production Support Analyst
Endpoint Clinical —Remote
- Weekend availability
- Hybrid work
- B.Sc
- Databases
- SQL
12h
Business Development Associate
In2In Global —Remote
- ₹8,000 a month
- Full-time
- Remote
- Sales
- English
- Business development
- Work from home
Quick apply
2d
Sales Associate - Hotel
Nasiklub Hotel —Remote
- ₹12,500 - ₹16,000 a month
- Weekend availability
- Remote
- Hospitality
- Sales
- Customer service
Quick apply
Data Engineering Technical Lead
Hillenbrand Corporate —Remote
- Email
- Remote
- Azure
- DevOps
- Master's degree
5d
Regional Sales Manager - Auto GBT North (F/M/D)
Klüber Lubrication India Pvt. Ltd. —Remote
- Remote
- Sales
- Engineering
- English
- Health insurance
12d
Security Solution Architect
CSG —Remote
- Email
- Remote
- Azure
- Windows
- AWS
- Work from home
Oracle CPQ - Senior Associate
Elfonze Technologies —Remote
- Full-time
- Remote
- CRM software
- Oracle
- Sales
- Paid time off
Senior Technical Consultant, Platform Engineering - Azure
AHEAD —Remote
- Full-time
- Remote
- Azure
- Computer Science
- DevOps
Senior Info Sec Engineer
Cimpress —Remote
- Remote
- Azure
- AWS
- SDLC
- Work from home
Quick apply
Senior Solutions Engineer
SonicWall —Remote
- Remote
- Azure
- HIPAA
- AWS
Quick apply
Associate Staff Engineer (Adobe Campaign Adobe Real-Time CDP)
Nagarro —Remote
- Full-time
- Remote
- Computer Science
- Master's degree
- SQL
Quick apply
Sr. Principal, Quality Engineering Architect
Ingram Micro —Remote
- Full-time
- Remote
- Azure
- Computer Science
- DevOps
4d
MFT - Associate Support Analyst
hirezy.ai —Remote
- ₹4,84,106.11 - ₹15,27,893.70 a year
- Full-time
- Remote
- Software troubleshooting
- Windows
- Bachelor's degree
Quick apply
18h
Associate Product Manager (APM)
Bling —Remote
- ₹5,92,993.59 - ₹15,56,791.91 a year
- Full-time
- Remote
- Computer Science
- Engineering
- SQL
- Flexible schedule
Quick apply
18h
Customer Service Assistant
Vijay Enterprises —Remote
- ₹11,000 - ₹20,000 a month
- Part-time
- Remote
- Master's degree
- Bachelor's degree
- Communication skills
- Work from home
- Flexible schedule
Quick apply
17h

Related jobs to explore

Based on your search for customer experience associate

Research Associate Intern (Reels & Content Rating)
One Impression —Remote
Literally anyone, no prior experience required! Part-time \u007C Flexible \u007C Paid per Reel. One Impression is looking for Research Associate Interns who can…
₹500 - ₹600 a day
Quick apply
Tier 3 Network Engineer (online/remote IN)
Peacey Systems LLC —Remote
Proven experience in the hospitality industry (hotels/resorts/residential) working with networking solutions. Implement Layer 1, Layer 2, and Layer 3 networking…
₹1,10,000 - ₹1,80,000 a month
Quick apply

I want to receive the latest job alerts for customer experience associate in remote

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience associate jobs near remote

Technical Lead jobs in Remote

Associate Product Manager jobs in Remote

Regional Sales Manager jobs in Remote

Sales Associate jobs in Remote

Solution Architect jobs in Remote

Senior Engineer jobs in Remote

Solutions Engineer jobs in Remote

Support Analyst jobs in Gandhinagar, Gujarat

Customer Support, Mnc jobs in Gurugram, Haryana

Support Analyst jobs in Hyderabad, Telangana

Infopark Kochi,technical Support jobs in Kochi, Kerala

Chat Support , Noida Sector 15 jobs in Noida, Uttar Pradesh

Support Analyst jobs in Thiruvananthapuram, Kerala

Technical Lead jobs in Wagle Estate, Thane, Maharashtra

Technical Writer jobs in Kochi, Kerala

Technical Lead jobs in Chennai, Tamil Nadu

Technical Lead jobs in Mohali, Punjab

Technical Support Work From Home jobs in Chennai, Tamil Nadu

Non Technical jobs in Pimpri Chinchwad, Maharashtra

Retail Store Manager jobs in Kerala

Production Support Analyst

Endpoint Clinical -
Remote

Apply Now

Job details

Full-time
12 hours ago

Qualifications

B.Sc
Databases
SQL
IVR
Bachelor's degree
Organizational skills
AI
Communication skills
Time management

Full job description

About Us:

Endpoint is an interactive response technology (IRT®) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE® platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Raleigh-Durham, North Carolina with offices across the United States, Europe, and Asia.

The Production Support Analyst (PSA) is the primary contact for end users of endpoint Interactive Response Technology (IRT) systems. In addition, the PSA will provide support to the Client Services and Data Management teams as needed.

Responsibilities:

Provide excellent customer service to end users of endpoint IRT systems.
Triage and respond to incoming queries (phone/email), ensuring that all requests are addressed in an appropriate timeframe.
Troubleshoot technical and non-technical issues using documentation, system configuration, and other resources
Document all incoming queries in endpoint’s ticketing system.
Escalate to internal teams when issues cannot be resolved within the support team.
Review data change requests for clarity, completeness and impact.
Collaborate with Client Services and Customers as needed to ensure database updates are made in the spirit of the original request.
Make minor modifications and execute existing SQL Data Scripts for viewing project data and system configuration
Participates in conference calls and/or meetings with internal and external teams as needed.
Organize own workspace and deadlines to ensure timely completion of tasks.
Provide guidance and mentoring to associate PSAs.
Create and submit training and knowledgebase for review by senior or lead PSA.
Demonstrate appropriate decision-making and strong IRT trouble-shooting skills
Verify data changes by using SQL scripts and ensure database updates are made in the spirit of the original request.
This position requires weekend and holiday coverage.
Perform other duties as required.

Experience:

2-4+ years’ experience in a user-facing role, with an emphasis on providing troubleshooting assistance and technical support via the phone & email.
Ideal candidates should be adept communicators, able to provide guidance to non-technical users and ask questions that accurately and efficiently determine the customer’s need.
A proven ability to understand technical concepts and learn very quickly, including experience with SQL databases.
Some experience in the life science industry preferred.
High-level of attention to detail with excellent organizational skills and ability to multi-task.
Strong interpersonal skills with the ability to work effectively with a wide variety of professionals.
Previous experience working in a fast-paced, support-oriented environment.
Prior experience working with voice (IVR) web (IWR) and mobile (IMR) platforms is ideal.
Ability to troubleshoot to determine the source of a customer issue using provided reference sources, data and other tools.

Skills:

Strong attention to detail
Excellent organizational and time management skills
Excellent verbal and written communication skills
Technical aptitude
Adaptability/flexibility in a changeable, fast-paced environment
Ability to learn and apply new skills quickly
Critical thinking

Education:

BA/BS Degree and/or appropriate experience

#LI-MT #LI-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

customer experience associate jobs in remote

Production Support Analyst

Business Development Associate

Sales Associate - Hotel

Data Engineering Technical Lead

Regional Sales Manager - Auto GBT North (F/M/D)

Security Solution Architect

Oracle CPQ - Senior Associate

Senior Technical Consultant, Platform Engineering - Azure

Senior Info Sec Engineer

Senior Solutions Engineer

Associate Staff Engineer (Adobe Campaign Adobe Real-Time CDP)

Sr. Principal, Quality Engineering Architect

MFT - Associate Support Analyst

Associate Product Manager (APM)

Customer Service Assistant

Related jobs to explore

I want to receive the latest job alerts for customer experience associate in remote

Related Searches

Explore jobs in more locations

Responsibilities:

Experience:

Skills:

Education:

Jobseeker tools

Employer Tools

Browse

Stay Connected