We are looking for an experienced Sr. Functional Consultant – Dynamics 365 CRM & Power Platform to lead the technical aspects of our D365 CRM implementation and support. This role requires expertise in the Dynamics 365 CRM platform, along with the ability to manage and deliver complex technical projects, guide a team of developers, and interact with clients to ensure successful project delivery and optimal use of the CRM solution.
Key Responsibilities:
Client Management:
Act as the primary technical contact for clients, building and maintaining strong relationships to ensure customer satisfaction.
Guide clients on best practices for leveraging Dynamics 365 CRM to optimize their business processes and achieve strategic objectives.
Regularly update clients on project progress, timelines, and any issues that may arise, ensuring clear and open communication.
Address and resolve any technical concerns or roadblocks for clients, ensuring effective collaboration between internal teams and clients.
Required Skills & Qualifications:
- Experience:
Minimum of 5-7 years of experience working with Microsoft Dynamics 365 CRM.
Extensive experience in customizing and implementing Dynamics 365 CRM solutions (Sales, Customer Service, Field Service, Marketing).
Experience with Power Apps, Power Automate, and Power BI for building extended CRM functionality and reports.
Technical Skills:
Strong expertise in the Dynamics 365 CRM platform, including configuration, development, and integration with third-party systems.
Proficiency in JavaScript, C#, and .NET development for Dynamics 365 CRM customizations.
Experience working with web services, APIs, and integrating D365 CRM with other systems.
Knowledge of Azure services, cloud architecture, and data management.
Leadership Skills:
Proven experience in leading and managing teams, providing mentorship and ensuring high-quality delivery on projects.
Ability to effectively allocate resources and manage team performance.
Strong coaching and mentoring skills for junior developers.
Project Management Skills:
Solid understanding of project management methodologies (Agile, Waterfall).
Ability to lead multiple projects, balancing priorities, and managing deliverables.
Strong problem-solving and analytical skills to manage project scope, risks, and timelines.
Client Management Skills:
Proven ability to manage client relationships and ensure high levels of client satisfaction.
Excellent communication skills to manage expectations and resolve issues proactively.
Ability to translate business requirements into technical solutions and deliver clear updates to clients.
Problem-Solving:
Education:
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Microsoft Certified: Dynamics 365 CRM certifications are a plus.
