Techno functional solution architect Jobs

EA - DEC - Deputy Manager - Product Support
Deloitte —Bengaluru, Karnataka
- Analysis skills
- IT
- Communication skills
Associate Technical Consultant
AutomationEdge —Pune, Maharashtra
- Full-time
- Computer networking
Digital Transformation Lead
Tudip Technologies —India
- Full-time
- Azure
- Computer Science
- Master's degree
Lead Engineer - Salesforce
Algoworks Solutions —India
- Full-time
- Remote
- Computer Science
- Salesforce
- Bachelor's degree
Senior Technical Lead
HCLTech —Noida, Uttar Pradesh
- APIs
- AI
1d
Implementation Specialist
NASDAQ —Mumbai, Maharashtra
- Full-time
- Computer Science
- English
- Microsoft Office
3h

More jobs to discover

Find similar jobs that you might be interested in.

Customer Success Operations Associate
Augusta Hitech Soft Solutions —Remote
Onboarding and Offboarding Resources: Manage the end-to-end process for onboarding new team members or consultants (e.g., setup in systems, training…
10d
Associate Consultant - Tableau Dev
Beghou Consulting —Bengaluru, Karnataka
Business Requirements to BI Solutions: Translate client needs into technical specifications and lead the design, development, and deployment of BI solutions…

I want to receive the latest job alerts for techno functional solution architect

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

techno functional solution architect jobs near

Implementation Specialist jobs in Mumbai, Maharashtra

Technical Consultant jobs in Pune, Maharashtra

Product Support jobs in Bengaluru, Karnataka

Erp Software Implementation jobs in Mumbai, Maharashtra

Implementation Specialist jobs in Remote

Ai Training Specialist jobs in Pune, Maharashtra

Implementation Specialist jobs in Ahmedabad, Gujarat

Implementation Specialist jobs in Bengaluru, Karnataka

Digital Transformation Consultant jobs in Chennai, Tamil Nadu

Digital Transformation Consultant jobs in Pune, Maharashtra

Sap Mm Consultant jobs in Hyderabad, Telangana

Digital Transformation Consultant jobs in Thane, Maharashtra

Duty Doctor, Medical Officer, Consultant jobs in Bhopal, Madhya Pradesh

Digital Transformation Consultant jobs in Navi Mumbai, Maharashtra

Technical Consultant jobs in Ahmedabad, Gujarat

Technical Consultant jobs in Vadodara, Gujarat

Walk Technical Support jobs in Bengaluru, Karnataka

Technical Consultant jobs in Thane, Maharashtra

Consultant Work From Home jobs in Bengaluru, Karnataka

Technical Consultant jobs in Bengaluru, Karnataka

EA - DEC - Deputy Manager - Product Support

Deloitte -
Bengaluru, Karnataka

Apply Now

Job details

Qualifications

Analysis skills
IT
Design thinking
Application support
Communication skills

Full job description

Job requisition ID :: 104903

Date: Jun 14, 2026

Location: Bengaluru

Designation: Deputy Manager

Entity: Deloitte Touche Tohmatsu India LLP

EA - DEC - Deputy Manager - Product Support

Job requisition ID : 104903
Location: Bengaluru
Entity: Deloitte Touche Tohmatsu India LLP

The team

The Digital Excellence Centre is responsible for building products and platforms for Deloitte India that focuses on providing extraordinary customer experience by putting design thinking with trailblazing technology in the center of what they do. The diverse team consists of subject matter experts, technology specialists, quality engineers, user experience researchers & designers, data scientists and product managers.

Your work profile

The ideal candidate will bring over 10 years of IT development experience, with at least 3 years of hands-on experience in application support. They should possess a strong techno-functional profile, with a deep understanding of support workflows, issue prioritisation, and delivery timelines. The candidate must be adept at leading and managing a team to deliver high-quality, timely resolutions while maintaining service excellence.

Your Prime Responsibilities

Lead and mentor a team of support engineers and specialists in resolving complex technical and functional issues.
Serve as the primary point of contact (SPOC) for escalated incidents, coordinating cross-functional responses to ensure the timely resolution of critical issues.
Monitor and manage incoming ticket volume, ensuring optimal workload distribution and efficient response times.
Effectively manage and escalate issues across support tiers, ensuring seamless handoffs and resolution tracking.
Develop and implement scalable support strategies aligned with the product vision and business objectives.
Lead root cause analysis (RCA) for high-priority and critical support tickets, creating actionable insights and preventive measures.
Articulate technical and functional issues clearly and concisely to both technical and non-technical stakeholders.
Gather and analyse feedback from internal and external stakeholders to identify pain points and drive continuous improvement.
Collaborate with senior leadership to design support roadmaps and onboarding plans for new products under the support function.
Define key support metrics (e.g., resolution time, SLA compliance, customer satisfaction) and drive performance improvement.
Ensure adherence to strict SLAs and service-level commitments across all support activities.
Deliver comprehensive, regular reports (daily, weekly, monthly) on support ticket trends, bug status, and resolution performance to stakeholders.
Prioritise the support backlog based on business impact, severity, and urgency to ensure timely, high-quality delivery.
Partner closely with Delivery Managers, Product Managers, Product Owners, Tech/Solution Architects, and Development & Design teams to assess, prioritise, and resolve support issues efficiently.

Key skills required

10+ years of overall IT experience
3+ years of experience in an application support role
Excellent communication skills, written and verbal
Strong analytical and critical thinking abilities, enabling the development of innovative, practical, and sustainable solutions.
Demonstrated aptitude for understanding customer needs and articulating technical challenges with precision and empathy.
Experience in the regulatory compliance domain is a strong advantage.

Apply Now

Refine Your Search

EA - DEC - Deputy Manager - Product Support

Associate Technical Consultant

Digital Transformation Lead

Lead Engineer - Salesforce

Senior Technical Lead

Implementation Specialist

More jobs to discover

I want to receive the latest job alerts for techno functional solution architect

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected