Hungry, Humble, Honest, with Heart.
The Opportunity
Are you a customer-centric professional with a strong technical aptitude and exceptional communication skills, eager to take on the challenges of managing relationships with clients in a dynamic environment? If so, you would want to join our team as a Senior Technical Account Manager to play a crucial role in driving customer success and adoption of Nutanix products, while working in a collaborative, supportive culture alongside experienced professionals dedicated to innovation and excellence.
About the Team
The Senior Technical Account Manager will be joining the APAC iTAM team at Nutanix, which is based in Pune. This team is dedicated to providing exceptional support and service to customers across the APAC region, fostering a strong customer-centric culture characterized by collaboration, transparency, and mutual respect. The mission of the team is to drive customer success and maximize the value of Nutanix products, ensuring that clients realize their full potential and return on investment through proactive engagement and expert guidance.
You will report to the Manager of Technical Account Management. The work setup for this role is primarily remote, with the expectation that all team members will be based in Pune to cater to the needs of customers across the region.
For this role, travel is not a primary requirement; however, there may be occasional travel within India based on customer needs for face-to-face meetings. The position primarily involves remote service delivery to customers, maintaining the flexibility to accommodate varying customer preferences.
Your Role
-
Create a good understanding of the customer’s installed base in terms of licenses consumed/activated, asset refresh opportunities, capacity utilization, software versions, support tickets, features adopted etc.
-
Drive increased product adoption, and experience by doing the following:
-
Recommend use of features, use cases, and increased capacity utilization by providing insights on usage maturity, and recommending best practices
-
Coordinate with Support and Engineering resources to ensure critical support issues are treated with appropriate urgency and visibility
-
Identify training needs for the customer and help orchestrate training/boot camps for customers
-
Identify the need to upgrade to the latest software versions and support the creation of an upgrade plan for the customer
-
Recommend and/or perform health checks, as needed
-
Pull in expert Nutanix resources for conducting deeper dives with the customer. Orchestrate the breadth of Nutanix resources (Delivery/Consulting, Support, Architects) as needed
This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 2 - 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.
What You Will Bring
-
6-10 years of work experience, preferably in technical customer-facing roles (Support engineer, Systems engineer, Technical account manager)
-
Strong knowledge of virtualization, cloud computing, and data center technologies (Nutanix Stack preferred)
-
Excellent communication and interpersonal skills with a customer-centric attitude.
-
High technical aptitude with understanding of infrastructure (storage, compute, network).
-
Experience working in a customer-facing role, with a focus on account management.
-
Ability to collaborate effectively across multiple teams and manage customer relationships long-term.
-
Ability to drive a consultative conversation with the customer
-
BE/B.Tech, advanced degree a plus
Work Arrangement
Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.
