Kl Customer support coordinator Jobs – 148 Open Jobs Today

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Rewaq International Institute —Malappuram, Kerala
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Excel
- English
- 12th Pass
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Telemarketer

Rewaq International Institute
Malappuram, Kerala

Quick apply

Job details

Full-time
₹15,000 - ₹25,000 a month

Qualifications

Microsoft Excel
Malayalam
English
12th Pass
Bachelor's degree
Data entry
Conversion optimisation
Computer skills
Training & development
Hindi
Communication skills
Negotiation
Time management

Full job description

Position Title: Telecaller

Department: Admissions & Customer Support
Location: MANJERI
Reporting To: Branch Manager / Admissions Coordinator
Employment Type: Full-time

Job Summary

We are seeking a confident and customer-focused Telecaller to join our new branch in Kollam. The ideal candidate will be responsible for contacting prospective students, providing course information, following up on inquiries, and supporting the admission process. Candidates with Gulf experience will be given high preference.

Key ResponsibilitiesOutbound Calling

Make outbound calls to prospective students and parents from provided databases
Introduce REWAQ International Institute courses, programs, and benefits
Explain course details, duration, fees, schedules, and career opportunities
Identify customer needs and suggest suitable courses
Follow up with potential leads regularly to convert into admissions

Inbound Call Handling

Answer incoming calls promptly and professionally
Respond to inquiries about courses, admission process, fee structure, and institute location
Transfer calls to the appropriate department or trainer when necessary
Take messages and ensure they are delivered to the right person

Lead Management

Maintain accurate records of calls made and received
Update lead status in the CRM system or Excel sheet
Track follow-up schedules and ensure no lead is missed
Share daily, weekly, and monthly call reports with the manager

Admission Support

Guide students through the admission process step by step
Schedule campus visits, demo classes, or counseling sessions
Coordinate with administrative staff for student registration
Send follow-up emails, messages, or WhatsApp communications

Customer Relationship Management

Build and maintain positive relationships with prospective students
Address objections and concerns with patience and professionalism
Collect feedback from callers and share with management for improvement
Maintain a polite, helpful, and enthusiastic tone at all times

Data Management

Keep student inquiry databases organized and up to date
Ensure confidentiality of caller information and contact details
Assist in preparing call performance reports

Qualifications and RequirementsCategoryRequirementEducational QualificationPlus Two (Higher Secondary) or Graduate in any disciplineTotal Telecalling ExperienceMinimum 6 months to 1 yearLanguage ProficiencyFluent in English, Malayalam, and Hindi (preferred)Computer SkillsBasic knowledge of MS Excel, email, and WhatsApp BusinessAdditional Skills (added advantage)Experience in educational counseling or CRM softwareGulf ExperienceWill get high preferenceRequired Skills and Competencies

Excellent verbal communication and active listening skills
Clear and pleasant phone voice with professional etiquette
Ability to explain course information simply and persuasively
Strong persuasion and negotiation skills
Patience and ability to handle rejection positively
Goal-oriented with a focus on achieving admission targets
Basic computer skills for data entry and report preparation
Ability to work independently and meet daily call quotas
Time management and organizational skills

Key Performance Indicators (KPIs)

Number of outbound calls made per day (minimum target)
Lead conversion rate (inquiries to admissions)
Follow-up completion rate
Inbound call response time and quality
Accuracy of lead data entry and reporting
Student feedback and satisfaction ratings

Work Schedule

Full-time position
Six-day work week with one weekly off
Timings to be discussed during interview

Why Join REWAQ?

Competitive salary based on experience and qualifications
Performance-based incentives on admission targets
Career growth opportunities within a growing organization
Friendly and supportive work environment
Opportunity to be part of a new branch launch in Kollam
Preference and respect for Gulf-returned professionals

How to Apply

Send your CV to: [email protected]

Pay: ₹15,000.00 - ₹25,000.00 per month

Experience:

Training & development: 3 years (Preferred)

Work Location: In person

Quick apply

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