Operations & Customer Support Executive
Work Type: Full-Time | Remote / Work From Home
Openings: 2
Starting Salary: ₹20,000/month
Probation: 3 months
About the Role
We are looking for responsible, detail-oriented, and tech-savvy Operations & Customer Support Executives to support our U.S.-based event ticketing operations.
The role includes a mix of customer support and operational work, including:
- Customer support through phone, email, and text
- Data entry and event information updates
- Google Sheets/Excel and basic administrative work
- Checking and proofreading information for accuracy
- Communicating with clients/event organizers when required
- Facebook/social media updates and basic Canva work
- Assisting with payment disputes/chargebacks
- Cross-checking another team member's work for accuracy
What We're Looking For
- Excellent spoken and written English
- Strong attention to detail and accuracy
- Good computer and typing skills
- Comfortable speaking with U.S. customers on the phone
- Familiar with Gmail, Google Sheets/Excel, and basic social media
- Able to learn new software and procedures quickly
- Reliable computer, high-speed internet, and a quiet environment for calls
Experience in customer service, BPO, virtual assistance, data entry, back-office operations, or similar roles is preferred. Freshers with strong communication and computer skills are also welcome.
Work Schedule
This role requires a flexible 8-hour evening/overnight shift based on business and team coverage requirements.
Typical shifts may include:
4:00 PM – 12:00 midnight IST
12:00 midnight – 8:00 AM IST
Candidates must be comfortable with both shift timings and available to work weekends and Indian public holidays when scheduled.
Salary & Growth
Starting salary: ₹20,000/month during the 3-month probation period.
Compensation may be negotiable for particularly strong candidates. After probation, salary will be reviewed based on performance, skills, reliability, and the level of responsibility you are able to handle, with strong growth potential for high performers.
Selection Process
Shortlisted candidates will complete a short practical assessment followed by an interview.
Please apply only if you are comfortable with customer communication by phone/email/text, operational/data-entry work, and flexible evening/overnight shifts.
Pay: ₹240,000.00 - ₹420,000.00 per year
Benefits:
- Flexible schedule
- Work from home
Work Location: Remote
