technopark, thiruvananthapuram, kerala support engineer Jobs – 162 Open Jobs Today

Service Desk - Associate
UST Global —Thiruvananthapuram, Kerala
- Continuous improvement
8h
Lead I - Enterprise Solutions (Salesforce Devops)
UST Global —Thiruvananthapuram, Kerala
- Azure
- Salesforce
- DevOps
8d
Lead I - Enterprise Solutions (Salesforce Marketing Cloud QA)
UST Global —Thiruvananthapuram, Kerala
- Salesforce
- SQL
- AWS
Hardware Architect
Quest Global —Thiruvananthapuram, Kerala
- Full-time
- Master's degree
- Electrical experience
- Presentation skills
Quick apply
Consultant - Product Security
Envestnet Asset Management, Inc —Thiruvananthapuram, Kerala
- Hybrid work
- Azure
- DevOps
- Java
- Health insurance
Sr. Lead Engineer -JAVA
Quest Global —Thiruvananthapuram, Kerala
- Full-time
- Azure
- Oracle
- Computer Science
Quick apply
Lead I - Enterprise Solutions(SAP HCM (Payroll, Time, PA/OM))
UST Global —Thiruvananthapuram, Kerala
- APIs
- Leadership
- Communication skills
8h

More jobs to discover

Find similar jobs that you might be interested in.

Lead I - Enterprise Solutions (Salesforce Devops)
UST Global —Thiruvananthapuram, Kerala
.net,salesforce devops,ci/cd pipelines,release automation,. Handle Salesforce metadata, change sets, and version control best practices.
8d
Lead I - Software Engineering
UST Global —Thiruvananthapuram, Kerala
Experience in translating business requirements into technical integration solutions. UST is a global digital transformation solutions provider.
2h

I want to receive the latest job alerts for support engineer in technopark, thiruvananthapuram, kerala

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

support engineer jobs near technopark, thiruvananthapuram, kerala

Devops Engineer jobs in Thiruvananthapuram, Kerala

SAP Lead jobs in Thiruvananthapuram, Kerala

Junior Architect jobs in Kochi, Kerala

Lead Enterprise Architect jobs in Chennai, Tamil Nadu

Architect, Bim jobs in Nagpur, Maharashtra

Architect jobs in Maharashtra

Diploma Civil Engineer jobs in Kerala

Devops Engineer jobs in Velachery, Chennai, Tamil Nadu

Billing Engineer jobs in Chennai, Tamil Nadu

Mechanical Engineer jobs in Gujarat

Devops Engineer jobs in Shivajinagar, Pune, Maharashtra

Devops Engineer jobs in Hitec City, Hyderabad, Telangana

Devops Engineer jobs in Jaipur G.p.o., Jaipur, Rajasthan

Mechanical Engineer jobs in Rajasthan

Lead Engineer jobs in Noida, Uttar Pradesh

Fresher Data Engineer jobs in Pune, Maharashtra

Lead Engineer jobs in Remote

Lead Engineer jobs in Chennai, Tamil Nadu

Lead Engineer jobs in Pune, Maharashtra

Sap Lead jobs in Kochi, Kerala

Service Desk - Associate

UST Global -
Thiruvananthapuram, Kerala

Apply Now

Job details

8 hours ago

Qualifications

Incident management
Continuous improvement

Full job description

ID: 59360

2 - 3 Years

1 Opening

Trivandrum

Role description

Roles and Responsibilities:

Leverage Customer designated Service Management tool for incident logging and service request. Engineer to take ownership of all incidents and Service Requests from End User contact (Phone, Email, Chat, Web-based) to the Service Desk to closure. This includes following up with other teams /team members in other queues to ensure best end user experience. Provide Incident and Service Request resolution for Supported Services and Software as defined in the Customer Knowledge Base. If no Knowledge Base article exists, then the engineer will determine if a knowledge base article needs to be created and follow appropriate procedures to do so. Engineer will provide best effort support for unsupported services, software, and hardware. Best effort support is making an attempt to resolve the request by using internet resources, L2, and supervisor knowledge. Flag Incidents when Knowledge Base articles are needed and update Knowledge Base on regular basis. Escalate unresolved Incidents and Service Requests based on the defined escalation processes, maintained, and stored in Knowledge Base system. Identify and report opportunities for the Service Desk to ServiceDesk Lead to tackle more difficult incidents/requests Ensure continuous improvement year over year with regards to meeting and exceeding requirements. Adhere to the SOPs, SLAs and KPIs provided by Customer. Engineer will communicate all trending issues to Customer during weekly meeting Identify VIP members, engineer will take extra care in following documented processes and procedures which includes but not limited to non-direct contact and the expedited escalation of ticket to proper support queue.

Skills

service desk, incident management

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

Apply Now

Refine Your Search

support engineer jobs in technopark, thiruvananthapuram, kerala

Service Desk - Associate

Lead I - Enterprise Solutions (Salesforce Devops)

Lead I - Enterprise Solutions (Salesforce Marketing Cloud QA)

Hardware Architect

Consultant - Product Security

Sr. Lead Engineer -JAVA

Lead I - Enterprise Solutions(SAP HCM (Payroll, Time, PA/OM))

More jobs to discover

I want to receive the latest job alerts for support engineer in technopark, thiruvananthapuram, kerala

Explore jobs in more locations

Role description

Skills

About UST

Jobseeker tools

Employer Tools

Browse

Stay Connected