technopark, thiruvananthapuram, kerala support engineer Jobs – 160 Open Jobs Today

Service Desk - Associate
UST Global —Thiruvananthapuram, Kerala
- Continuous improvement
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Lead I - Enterprise Solutions(SAP HCM (Payroll, Time, PA/OM))
UST Global —Thiruvananthapuram, Kerala
- APIs
- Leadership
- Communication skills
16h
Lead I - Cloud Infrastructure Services
UST Global —Thiruvananthapuram, Kerala
- Azure
- Computer Science
- DevOps
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Senior Software Development Engineer in Test (Backend & API Automation)
Quest Global —Thiruvananthapuram, Kerala
- Full-time
- Computer Science
- Java
- Bachelor's degree
Quick apply

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Service Desk - Associate

UST Global -
Thiruvananthapuram, Kerala

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Job details

16 hours ago

Qualifications

Incident management
Continuous improvement

Full job description

ID: 59360

2 - 3 Years

1 Opening

Trivandrum

Role description

Roles and Responsibilities:

Leverage Customer designated Service Management tool for incident logging and service request. Engineer to take ownership of all incidents and Service Requests from End User contact (Phone, Email, Chat, Web-based) to the Service Desk to closure. This includes following up with other teams /team members in other queues to ensure best end user experience. Provide Incident and Service Request resolution for Supported Services and Software as defined in the Customer Knowledge Base. If no Knowledge Base article exists, then the engineer will determine if a knowledge base article needs to be created and follow appropriate procedures to do so. Engineer will provide best effort support for unsupported services, software, and hardware. Best effort support is making an attempt to resolve the request by using internet resources, L2, and supervisor knowledge. Flag Incidents when Knowledge Base articles are needed and update Knowledge Base on regular basis. Escalate unresolved Incidents and Service Requests based on the defined escalation processes, maintained, and stored in Knowledge Base system. Identify and report opportunities for the Service Desk to ServiceDesk Lead to tackle more difficult incidents/requests Ensure continuous improvement year over year with regards to meeting and exceeding requirements. Adhere to the SOPs, SLAs and KPIs provided by Customer. Engineer will communicate all trending issues to Customer during weekly meeting Identify VIP members, engineer will take extra care in following documented processes and procedures which includes but not limited to non-direct contact and the expedited escalation of ticket to proper support queue.

Skills

service desk, incident management

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

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support engineer jobs in technopark, thiruvananthapuram, kerala

Service Desk - Associate

Lead I - Enterprise Solutions(SAP HCM (Payroll, Time, PA/OM))

Lead I - Cloud Infrastructure Services

Senior Software Development Engineer in Test (Backend & API Automation)

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