Position Overview
The Branch Sales Manager is responsible for driving sales growth, managing the branch sales team, developing new business opportunities, maintaining client relationships, achieving revenue targets, and ensuring high conversion rates across all travel products offered by Admire Holidays. The role requires strong leadership, sales planning, team management, and customer relationship skills.
Key Responsibilities1. Sales ManagementRevenue Generation
- Achieve monthly, quarterly, and annual sales targets.
- Generate revenue through Domestic, International, Honeymoon, Group Tours, Corporate Travel, MICE, Visa Services, Flight Booking, Hotel Booking, and Cruise Packages.
- Maximize branch profitability through strategic sales initiatives.
- Increase average booking value and profit margins.
Lead Management
- Monitor daily leads generated from websites, social media, referrals, walk-ins, and telecalling.
- Ensure timely follow-up on all inquiries.
- Track lead status through CRM.
- Improve inquiry-to-booking conversion ratio.
Sales Strategy Implementation
- Execute company sales plans and promotional campaigns.
- Identify new customer segments and business opportunities.
- Develop local market penetration strategies.
2. Team ManagementTeam Leadership
- Manage Sales Executives, Travel Consultants, Telecallers, and Business Development Executives.
- Conduct daily morning sales meetings.
- Allocate leads and sales territories.
- Monitor individual employee performance.
Training & Development
- Train team members on destination knowledge, sales techniques, and customer handling.
- Conduct regular product and sales training sessions.
- Improve team closing ratios through coaching.
Performance Monitoring
- Set monthly KRAs and KPIs.
- Review daily sales activities and productivity.
- Conduct weekly and monthly performance reviews.
- Recommend rewards, incentives, or corrective actions.
3. Business DevelopmentCorporate & B2B Sales
- Develop relationships with travel agents, corporates, schools, colleges, and institutions.
- Generate new B2B partnerships.
- Expand corporate travel accounts.
Market Expansion
- Identify new business opportunities.
- Conduct market research and competitor analysis.
- Participate in travel exhibitions, networking events, and promotional campaigns.
4. Customer Relationship ManagementCustomer Satisfaction
- Ensure exceptional customer service.
- Handle VIP and high-value clients.
- Resolve escalated customer concerns promptly.
Customer Retention
- Maintain relationships with repeat customers.
- Promote referral programs.
- Implement customer loyalty initiatives.
5. Sales Operations ManagementReporting & Analysis
- Prepare Daily Sales Reports (DSR).
- Submit Weekly and Monthly MIS Reports.
- Analyze sales trends and performance metrics.
- Monitor sales pipeline and forecasting.
CRM Management
- Ensure proper lead entry and tracking.
- Maintain accurate customer records.
- Monitor follow-up schedules and conversion reports.
6. Vendor CoordinationSupplier Relationship Management
- Coordinate with hotels, airlines, transporters, DMCs, cruise operators, and activity suppliers.
- Obtain competitive rates and special offers.
- Ensure timely confirmations and service delivery.
Negotiation Support
- Assist Branch Head in vendor negotiations.
- Identify cost-saving opportunities.
7. Employee Discipline & Conflict ResolutionTeam Discipline
- Monitor attendance, punctuality, and workplace behavior.
- Ensure compliance with company policies.
Employee Dispute Management
- Address conflicts among team members.
- Conduct counseling sessions when required.
- Escalate serious disciplinary matters to HR and Branch Head.
Motivation & Engagement
- Maintain positive team morale.
- Organize sales contests and incentive programs.
- Encourage teamwork and collaboration.
8. Customer Complaint & Dispute ManagementComplaint Resolution
- Handle booking-related disputes.
- Resolve refund, cancellation, and service-related complaints.
- Ensure customer concerns are addressed professionally.
Escalation Handling
- Act as the first escalation point for major customer issues.
- Coordinate with operations and vendors to provide solutions.
9. Compliance & Quality Control
- Follow company SOPs and sales processes.
- Ensure ethical sales practices.
- Maintain customer data confidentiality.
- Adhere to company policies and industry regulations.
Qualification & ExperienceEducation
- Graduate or MBA in Marketing, Tourism, Hospitality, Business Administration, or related field.
Experience
- Minimum 3–5 years in Travel & Tourism Sales.
- At least 2 years in Team Handling or Sales Leadership role.
Pay: ₹25,000.00 - ₹45,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
