Broad Function:
We are seeking a Production Support Engineer who will be responsible for providing technical support to customers using Java-based applications and certain composition engines like Quadient, OpenText, etc. Provide optimal solutions for the core problems, code fixes, diagnose and fix operational issues.
Roles and Responsibilities:
1. Issue Resolution and SLA Adherence:
Resolve complex issues with minimal downtime and adherence to SLAs.
Perform RCA for critical failures and provide comprehensive documentation.
Implement failover mechanisms for high availability during outages.
2. Automation and Predictive Analysis:
Automate recurring tasks using Python, Bash, or other scripting tools.
- Configure proactive monitoring and alerts to minimize manual intervention.
- Use predictive analysis to identify and preempt potential failures.
3. Technical Expertise:
Troubleshoot databases (SQL/NoSQL) and optimize query performance.
- Work extensively with Kafka for messaging and Amazon EKS for container orchestration.
- Develop and maintain solutions using Java and Spring Boot.
4. Collaboration and Documentation:
Conduct biweekly review meetings with stakeholders.
- Escalate critical issues to Level 2 with detailed analysis and logs.
- Maintain clear documentation of workflows, application flows, and resolution playbooks.
- Foster a collaborative team environment by sharing learnings and solutions.
5. Monitoring and Alerting:
Configure tools like Prometheus, Grafana, or ELK for real-time system monitoring.
- Set up proactive alert systems to address potential system issues.
- Audit monitoring configurations to align with evolving system requirements.
6. New Feature Development and Maintenance: Collaborate with product teams to deploy new features effectively.
- Bachelor’s degree in computer science or related field.
3+ years of experience in production support or related roles.
Expertise in Java, SQL, Kafka, MongoDB, and Amazon EKS.
Proficiency in scripting languages like Python and Bash.
Familiarity with cloud services, microservices architecture, and DevOps tools.
Strong analytical and problem-solving skills with RCA and log analysis experience.ca
The company offers a range of employee benefits including:
Cashless medical insurance for employees, spouses, and children
Accidental insurance coverage
Life insurance coverage
Retirement benefits including Provident Fund (PF) and Gratuity
ESI*
Complementary meal coupons
Company-paid transportation
Sodexo benefits for income tax savings
Paternity & Maternity Leave Benefit
National Pension Saving
