Job DescriptionPosition: Team Lead – Polki & Heritage Jewellery
Department: Heritage / Polki
Function: Front Office – Retail Sales
Location: Borivali
Reporting To: Department Head.
About the Role
We are looking for an experienced and dynamic Team Lead – Polki & Heritage Jewellery to lead the front-office sales function of our Heritage Department.
The ideal candidate will come from a strong jewellery retail background and have proven experience in handling a sales team as a Team Leader, Floor Manager, Department Manager, or Store Manager. The candidate should possess deep product knowledge and a strong understanding of Polki jewellery, heritage jewellery, and colour stones, along with the ability to confidently handle high-value customers and complex sales conversations.
This role requires a strong combination of people leadership, premium customer handling, sales acumen, product expertise, and floor management.
Key Responsibilities1. Sales & Business Ownership
- Take ownership of the overall sales performance of the Polki & Heritage Department.
- Drive achievement of monthly, quarterly, and annual sales targets.
- Monitor individual and team-wise sales performance and identify opportunities for improvement.
- Drive conversion, average bill value, repeat business, and customer engagement.
- Personally handle and support high-value and high-potential customers wherever required.
- Develop strategies to maximize sales of Polki, Heritage Jewellery, and Colour Stone Jewellery.
- Ensure effective utilization and movement of the department's inventory.
2. Team Leadership & People Management
- Lead, coach, motivate, and develop the sales team.
- Allocate customers and sales opportunities effectively across the team.
- Conduct regular performance reviews and provide constructive feedback.
- Identify capability gaps and work with the training team to improve product and selling skills.
- Set clear expectations regarding sales, customer service, grooming, discipline, and showroom etiquette.
- Build a high-performance yet customer-centric sales culture within the department.
- Handle team-related concerns, conflicts, attendance, discipline, and day-to-day people matters.
3. Customer Experience
- Ensure every customer receives a premium and personalized jewellery-buying experience.
- Handle HNI/VVIP customers and high-value transactions with confidence and professionalism.
- Understand customer preferences, occasions, budgets, and jewellery requirements to provide relevant recommendations.
- Support the team in handling objections, negotiations, and complex customer situations.
- Build long-term customer relationships and encourage repeat and referral business.
- Ensure adherence to the company's customer service standards and showroom protocols.
4. Product Expertise
The candidate should have strong knowledge and genuine interest in:
- Polki Jewellery
- Heritage Jewellery
- Colour Stones / Colour Stone Jewellery
- Traditional and contemporary jewellery designs
- Jewellery craftsmanship, design elements, and finishing
- Understanding of jewellery value proposition and customer buying behaviour
The candidate should be able to educate the sales team and customers about the uniqueness, craftsmanship, design, and value proposition of Polki and Heritage jewellery.
5. Floor Management & Showroom Operations
- Take complete ownership of the department floor during showroom hours.
- Ensure proper deployment and grooming of the sales team.
- Monitor customer walk-ins, customer allocation, follow-ups, and conversions.
- Ensure smooth coordination with inventory, billing, operations, and other departments.
- Maintain discipline and professional standards on the sales floor.
- Ensure jewellery is handled, displayed, and presented as per company guidelines.
- Monitor daily sales activities and submit required reports/MIS.
6. Clienteling & Relationship Building
- Develop and maintain strong relationships with existing and prospective customers.
- Drive clienteling activities, follow-ups, appointments, and personalized outreach.
- Identify opportunities for cross-selling and upselling.
- Encourage the team to build their own customer portfolio and generate repeat business.
- Leverage customer insights to create meaningful and personalized jewellery recommendations.
Key Skills & Competencies
- Strong jewellery retail sales expertise
- Excellent knowledge of Polki, Heritage Jewellery & Colour Stones
- Proven team handling and leadership skills
- Strong premium customer/HNI handling capability
- Excellent communication and interpersonal skills
- Strong sales negotiation and closing skills
- Ability to drive targets and deliver business results
- Strong understanding of retail showroom operations
- Customer-centric approach with a strong sense of ownership
- Ability to coach and develop sales professionals
- Strong presentation, grooming, and professional etiquette
- Commercial understanding and analytical approach
Experience
- 5–10 years of relevant experience in jewellery retail, preferably in premium/luxury jewellery.
- Candidates with experience as a Team Leader, Floor Manager, Department Manager, Assistant Store Manager, or Store Manager will be preferred.
- Strong experience specifically in Polki, Heritage Jewellery, and Colour Stone Jewellery is highly desirable.
Pay: ₹70,000.00 - ₹120,000.00 per month
Benefits:
Work Location: In person
