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- From ₹40,000 a month
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- Administrative experience
- Bachelor's degree
Quick apply
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Customer Success Associate - UK/US Clients

Euverify
Remote

Quick apply

Job details

Permanent | Fresher | Full-time
From ₹40,000 a month
23 hours ago

Qualifications

Customer service
Administrative experience
Bachelor's degree
Customer support
Office experience

Full job description

Experience :0-3

About Euverify
Euverify helps brands and manufacturers sell into the EU and UK with confidence — acting as their EU Authorised Representative and UK/EU Responsible Person, and supporting them across GPSR, cosmetics, packaging (PPWR), and GDPR Article 27. Most of our customers aren't compliance experts — they're founders and ops leads trying to get a product to market without tripping over rules they've only just discovered. Making that feel manageable is our Customer Success team's job.

The Role
The trial period is where a customer decides whether compliance feels achievable — this role owns that moment. You'll work directly with trial users in their first weeks on Euverify: running onboarding, guiding their first product setup, clearing whatever's blocking them, and building enough trust that upgrading to paid becomes the obvious next step. You'll be trained and mentored by our Customer Success Managers, with a defined path to CSM.

This is a remote role working UK business hours, since most of the customers you'll support are UK-based.

What you'll do

Own a portfolio of trial accounts end-to-end — the named point of contact over Zoom, phone, and email
Run onboarding and hand-hold first product setup: adding products, uploading documentation, completing records
Translate regulation into plain language the customer can actually act on
Spot and clear blockers — missing documents, unclear obligations, technical issues — looping in compliance/product as needed
Drive trial-to-paid conversion through education and follow-through, not pressure
Keep clean, current records so any colleague can pick up an account without losing context

What you'll bring

Essential

Client-facing role — customer success, sales, account management, or support (B2B preferred)
Excellent spoken communication with US and UK clients ; can explain complex things simply
Strong active listening — you understand the goal before you answer
Confident and composed on video calls and live demos
Real patience — happy to explain the same thing a fourth time
Organised and dependable — nothing goes quiet on your watch
Honest about scope — you'd rather tell a customer something's outside what we do than oversell to win the account

Desirable

Comfortable with a CRM

No prior compliance knowledge required — full training provided.

What we offer

Real account ownership from week one — no shadowing queue
Direct mentorship and call reviews from experienced CSMs
A defined path to Customer Success Manager
A small team where what you flag actually gets built

Pay: From ₹40,000.00 per month

Application Question(s):

0-3 YEARS OF EXPERIENCE

Education:

Bachelor's (Required)

Language:

US accent (Required)

Work Location: Remote

Quick apply

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