We are seeking a highly experienced SDET / Test Automation Engineer with a strong background in building scalable SaaS test automation frameworks and CI/CD pipelines.
The ideal candidate will have expertise in end-to-end automation across UI, microservices, performance, and E2E workflows, preferably within the contact center or communications technology domain.
This role requires strong problem-solving skills, full lifecycle development experience, and a deep understanding of both backend and frontend technologies.
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Design and develop scalable, high-performance test automation frameworks and scripts.
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Work across all phases of the Software Testing Life Cycle (STLC): planning, design, implementation, execution, deployment, and support.
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Collaborate with Product Managers, UI/UX Designers, DevOps, and QA teams in an Agile/Scrum environment.
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Build and maintain end-to-end automation using Playwright and other frameworks with BDD (Gherkin) practices.
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Implement AI-driven automation solutions, including self-healing test capabilities.
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Ensure code quality, maintainability, and security through best practices such as code reviews and CI/CD processes.
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Perform performance testing and engineering using tools like JMeter and K6.
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Participate in code reviews, mentor junior engineers, and advocate best development practices.
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Develop strong debugging capabilities using languages such as Java, TypeScript, Python, or C.
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7+ years of hands-on experience in software development / SDET roles.
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Strong expertise in test automation tools such as Playwright, Cypress, or Selenium.
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Experience with microservices architecture, Docker, and Kubernetes.
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Hands-on experience with SQL and NoSQL databases (PostgreSQL, MongoDB, Cassandra).
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Familiarity with CI/CD pipelines (Jenkins, GitLab CI, GitHub Actions).
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Experience with cloud platforms (AWS, GCP, Azure).
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Proven experience working on SaaS applications with high availability and scalability.
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Experience integrating with third-party APIs and real-time communication tools (e.g., WebRTC).
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Background in contact center software, customer engagement platforms, or VoIP systems.
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Experience with performance tuning and observability tools (Prometheus, Grafana, ELK stack).
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Contributions to open-source projects or active participation in developer communities.
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Experience in SaaS or contact center technology companies (customer service, call center, or communication platforms).
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Strong understanding and advocacy of Agile principles and practices.
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Ability to collaborate with cross-functional teams and drive problem-solving initiatives.
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Excellent communication, facilitation, and stakeholder management skills.
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Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
Backend:
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Java, Spring Boot, REST APIs, Microservices
Frontend:
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JavaScript, React.js, HTML5, CSS3
Testing:
Database:
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PostgreSQL, MongoDB, Redis
DevOps:
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Docker, Kubernetes, Git, CI/CD Pipelines
Cloud:
Messaging / Streaming (Optional):
Monitoring / Observability:
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Prometheus, Grafana, Datadog
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Industry: IT Services & Consulting
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Employment Type: Full-time, Permanent
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Role Category: Engineering / Other
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Education: Any Graduate
