Bangalore, Ka Customer project specialist Jobs – 1254 Open Jobs Today

Customer Success & Retention Specialist
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- ₹2,67,501.50 - ₹10,15,168.23 a year
- Full-time
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- In-person
- Communication skills
- Paid time off
- Paid sick time
Quick apply
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Customer Success & Retention Specialist

Talent XO
Bengaluru, Karnataka

Quick apply

Job details

Full-time
₹2,67,501.50 - ₹10,15,168.23 a year
11 days ago

Benefits

Provident Fund
Paid time off
Paid sick time

Qualifications

Customer retention
Customer service
Customer support
Account management
Communication skills
Time management
Office experience

Full job description

Location: Bangalore first, Hyderabad second

About the Role

We are looking for a proactive and customer-focused Customer Success & Retention Specialist to help strengthen customer relationships, improve retention, and drive long-term customer success.

This role is ideal for someone who enjoys engaging with customers, solving problems, managing escalations, and ensuring clients derive maximum value from our products and services.

The individual will work closely with Account Managers and internal teams to support renewals, reduce churn, improve customer engagement, and identify growth opportunities within existing accounts.

The role requires a strong blend of customer communication, relationship management, operational excellence, and problem-solving skills.

Key Responsibilities

Customer Retention & Renewals Proactively manage renewal outreach and follow-up activities for existing customers.

Engage with customers ahead of renewal periods to improve retention and renewal rates. Re-establish communication with inactive or non-responsive customers through calls, emails, WhatsApp, and other communication channels.

Identify accounts at risk of churn and collaborate with internal stakeholders to implement retention strategies.

Maintain renewal pipelines and ensure timely follow-up on all customer accounts. Customer Relationship Management Build and maintain strong relationships with customers throughout their lifecycle.

Act as a trusted point of contact for customer queries, concerns, and support requirements. Conduct regular customer touchpoints to understand satisfaction levels and business needs. Ensure customers are effectively utilizing products and services to achieve desired outcomes.

Escalation Management Act as a liaison between customers and internal teams to ensure timely issue resolution. Manage customer escalations and coordinate with Product, Operations, Support, and other relevant teams. Provide regular updates to customers and stakeholders until resolution. Track escalation trends and proactively identify areas for improvement. Customer Success Operations Maintain accurate customer records, engagement history, and renewal data within CRM systems. Track customer health, engagement, adoption, and retention indicators. Execute customer success initiatives, surveys, feedback programs, reporting activities, and operational projects as required. Support onboarding, customer education, and adoption programs. Contribute to process improvement initiatives that enhance customer experience and operational efficiency. Growth Opportunity Identification Identify potential upsell and cross-sell opportunities based on customer needs and engagement patterns. Share qualified opportunities with the respective Account Manager or POC for further discussions. Support account growth initiatives through proactive customer engagement and relationship building. Key Performance Indicators (KPIs) Renewal Success Rate Customer Retention Rate Churn Reduction Customer Response Rate Escalation Resolution Coordination Customer Engagement Activities Completed Qualified Upsell & Cross-Sell Opportunities Identified CRM Accuracy & Reporting Quality Customer Health Score Improvements Completion of Customer Success Initiatives and Projects Requirements Experience 2-5 years of experience in Customer Success, Client Servicing, Account Management, Customer Support, Retention, or related customer-facing roles. Experience managing customer communications, renewals, escalations, or account engagement activities is preferred. Experience working with CRM platforms and customer management tools is an advantage. Skills & Competencies Excellent verbal and written communication skills. Strong relationship-building and stakeholder management abilities. Persistent and professional approach to customer follow-ups. Ability to manage difficult conversations and customer escalations effectively. Strong organizational and time management skills. Data-oriented mindset with the ability to work with reports, trackers, and customer metrics. High level of ownership, accountability, and attention to detail. Ability to manage multiple priorities in a fast-paced environment. Collaborative approach with cross-functional teams. What Success Looks Like Improved customer retention and renewal rates. Reduced customer churn and increased engagement. Faster and more effective escalation resolution. Strong customer relationships and positive customer experiences. Increased identification of account growth opportunities. Consistent execution of customer success initiatives and operational excellence.

Pay: ₹267,501.50 - ₹1,015,168.23 per year

Benefits:

Paid sick time
Paid time off
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

customer project specialist jobs in bangalore, ka

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