Bangalore Rural District Karnataka Team leader loan originations/ us mortgage Jobs – 1 Open Jobs Today

Team Leader - Loan Originations/ US Mortgage
Saaki Argus & Averil Consulting —Bengaluru Rural District, Karnataka
- Night shift
- Data entry
Quick apply

Check out these similar jobs

Based on your search for team leader loan originations/ us mortgage jobs.

Team Leader - Loan Originations/ US Mortgage
Saaki Argus & Averil Consulting —Bengaluru Rural District, Karnataka
Ensure daily operational efficiency of the chat and voice customer service team. Oversee and manage a team of customer service representatives, ensuring high…
Quick apply
US Mortgage
Infosys BPM Limited —Bengaluru, Karnataka
May require a bachelor s degree in area of specialty or a graduation degree for India operations and High School Diploma for US Operations.

I want to receive the latest job alerts for team leader loan originations/ us mortgage in bangalore rural district karnataka

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Team Leader - Loan Originations/ US Mortgage

Saaki Argus & Averil Consulting
Bengaluru Rural District, Karnataka

Quick apply

Job details

Qualifications

Quality assurance
Data entry

Full job description

About our Client

A leading US Mortgage organization

Job Description Summary

Oversee and manage a team of customer service representatives, ensuring high service quality and operational efficiency. Set and monitor performance targets, provide coaching and training, and handle escalated issues to maintain customer satisfaction and align with company objectives.

Experience: 4+ years

Location: Bangalore

Shift: Night shift

Roles & Responsibilities

Lead and manage a Voice Team of US Mortgage Originations.

Must have US Mortgage Originations Experience

Must have experience handling a Voice Team

Must Understand 4 Cs

Establish clear team goals aligned with departmental and company objectives

Monitor team performance regularly, offering feedback and coaching to enhance individual and team effectiveness.

Design and execute training programs to improve team members' skills in managing chat and voice interactions.

Conduct regular coaching sessions to address performance gaps and support ongoing skill development.

Ensure daily operational efficiency of the chat and voice customer service team.

Manage queue operations to optimize response times and meet service level agreements (SLAs).

Enforce quality assurance protocols to uphold high service standards in chat and voice interactions

Perform audits and reviews of chat and voice communications to ensure compliance with company policies.

Resolve escalated customer issues requiring advanced support beyond frontline representatives.

Address customer complaints promptly and to their satisfaction.

Collect and analyze customer feedback from chat and voice interactions.

Utilize feedback insights to improve service delivery and enhance customer satisfaction.

Produce reports on team performance metrics such as response times, resolution rates, and customer satisfaction scores.

Stay informed about advancements in customer service technologies and recommend upgrades to boost team efficiency.

Uphold adherence to company policies, procedures, and regulatory requirements in all chat and voice interactions.

Offer guidance and training to team members on matters related to compliance.

Additional Job Description

This position is primarily a sedentary position performed in an office setting performing tasks at a desk or workstation and requires the ability to operate standard office equipment. The role also involves movement such as sitting, standing, walking and light lifting.

The specific functions are dependent upon the position, but key responsibilities may involve utilizing computer systems and software applications to complete a variety of tasks, including typing, data entry, preparing reports, managing documents and/or files and communicating with customers or colleagues. The ability to effectively manage time and competing priorities is also critical.

The position requires the ability to communicate effectively and to participate in virtual or in person meetings. The position requires the ability to commute by car, public transportation or other means of transportation because travel to the office is required at least occasionally and dependent upon the position, every scheduled workday.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position

Quick apply

Refine Your Search

team leader loan originations/ us mortgage jobs in bangalore rural district karnataka

Team Leader - Loan Originations/ US Mortgage

Check out these similar jobs

I want to receive the latest job alerts for team leader loan originations/ us mortgage in bangalore rural district karnataka

Jobseeker tools

Employer Tools

Browse

Stay Connected