Skill required: Tech for Operations - Artificial Intelligence (AI)
Designation: AI/ML Computational Science Sr Manager
Qualifications:Any Graduation
Years of Experience:16 to 25 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions. The Director of Delivery (CL6) will provide strategic leadership and operational governance to ensure high-quality, predictable delivery outcomes across one or more software delivery engagements/programs in AIOC. This role is accountable for delivery quality, SDLC governance, process compliance, and delivery assurance, ensuring projects meet client expectations for scope, schedule, quality, risk, and operational stability. The role requires strong experience in software delivery governance, quality frameworks (CMM/CMMI, ISO, SQA practices), and delivery controls across build and run phases. The leader will drive delivery rigor, proactive risk management, robust reporting, and continuous improvement across delivery teams. Key Responsibilities 1) Delivery Quality & Predictability Own end-to-end delivery governance for assigned accounts/programs to ensure predictable delivery outcomes. Establish quality standards and drive adherence to delivery controls across the lifecycle. Drive delivery health reviews, deep dives, and corrective actions to prevent recurrence and reduce escalations. 2) SDLC / Delivery Lifecycle Governance Ensure disciplined execution of software delivery processes across requirements, design, build, test, release, and support. Define/drive entry-exit criteria, release readiness, and quality gates. Ensure strong documentation practices, peer reviews, validation and traceability. 3) Quality Frameworks (CMM/CMMI / ISO / SQA) Implement and govern quality assurance processes aligned to CMM/CMMI / ISO and software quality assurance practices.
What are we looking for? Lead internal/external audits and compliance readiness for delivery processes and artifacts. Drive institutionalization of standard practices, templates, checklists, and governance mechanisms. 4) Delivery Governance, Risk & Issue Management Establish strong governance cadence: steering, weekly/monthly reviews, risk reviews, status reviews. Own issue/escalation management frameworks including root cause analysis (RCA), corrective action and preventive action (CAPA). Ensure risks are identified early, tracked with mitigation plans, and closed on time. 5) Metrics, Reporting & Continuous Improvement Define and manage key delivery metrics: SLA adherence, defect leakage, rework, cycle time, productivity, stability, customer satisfaction. Build robust dashboards/scorecards and ensure consistent reporting quality across the engagement. Drive continuous improvement initiatives (process optimization, automation adoption, productivity levers). 6) Stakeholder & Client Management Act as a trusted delivery partner for client stakeholders; ensure crisp and proactive communication. Partner with client leadership, account leadership, engineering, QA, PMO, security and operations teams to ensure integrated delivery. Escalate intelligently with solutions and options (not just problems). 7) Team Leadership Lead and mentor delivery managers / QA leaders / PMO leads and cross-functional delivery teams. Build delivery discipline and ownership culture across onshore-offshore teams. Identify capability gaps and drive upskilling, coaching, and performance interventions.Must-Have Skills & Experience 12+ years total experience with strong depth in software delivery governance / quality governance / delivery assurance roles. Strong understanding of SDLC / Agile delivery practices, release management, delivery controls, and delivery metrics. Strong experience in CMM/CMMI / ISO / SQA frameworks, audits, compliance, and process governance. Proven experience managing delivery risk, issues, escalations, RCA, and driving preventive improvements. Strong stakeholder management and executive communication, including leadership-ready reporting. Experience working in a multi-location (onshore/offshore) delivery model.
Roles and Responsibilities: Preferred / Good-to-Have Experience in a Delivery Excellence / Quality Assurance Office / Delivery Governance CoE setup. Exposure to large transformation programs and/or multi-tower delivery models. Familiarity with delivery tools for governance reporting (JIRA/Azure DevOps/ServiceNow, etc.). Six Sigma / quality certifications (preferred), delivery leadership certifications (preferred). Behavioral Expectations High ownership and accountability; operates with “first time right” mindset. Comfortable driving governance rigor without creating bureaucracy. Strong analytical mindset; uses data to challenge, steer, and improve delivery. Calm under pressure; able to lead through ambiguity and escalations. Strong people leadership with coaching orientation. Role Outcomes (Success Measures) Improved delivery predictability and reduced escalation frequency. Strong delivery compliance and audit readiness. Reduced defect leakage / rework and improved operational stability. Improved delivery governance maturity (metrics, cadence, accountability). Stronger client confidence and stakeholder satisfaction.
Any Graduation
