About Us: Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential. Responsibilities:
- Recruits, selects, hires and evaluates performance of personnel to ensure all department and internal client needs are handled appropriately. Trains administrative staff on operations policies, procedures, and associated equipment to ensure efficiency and accuracy. Counsels and develops staff for personal and corporate advancement through career development, training programs and other resources as required for professional advancement.
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Supervises Back Office Operations staff to ensure timely and accurate execution of data audit and data entry functions to allow front line and management staff to focus on quality service and business objectives. Establishes and manages workflows to ensure timely and accurate processing and efficiencies, reporting, ad-hoc research, pre-onboarding tasks, data entry, quality control, audit functions and other tasks completed to support business needs.
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Partners with leadership across supported business units to communicates pertinent information and identify opportunities to enhance service provided to supported business units. Participates in and leads special projects at the request of management to provide supported managers with more time and better information to make quality decisions. Ensures that specific issues are directed to the appropriate personnel in order to provide high quality service.
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Monitors internal audit and personal identifiable information (PII) compliance to minimize risk of information loss or misuse. Partners with leadership across business units to improve internal audit compliance, communicate pertinent information, and identify opportunities for efficiency and enhanced service. Acts as a subject matter expert in all internal audit procedures. Serves as a liaison between back office operations and Internal audit.
Qualifications:
Key Responsibilities
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Process Optimization & Workflow re-engineering
- Analyze and redesign end-to-end workflows across functions like Implementation, Payroll Processing, Tax, Time & Attendance, etc.
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Create standardized, scalable, auditable processes across multi-client environments.
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Reduce complexity, eliminate non–value-added activities, and streamline hand-offs.
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Build process maps, SOPs, and control inventories across different functions.
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Drive Lean-based improvement projects (Kaizen, VSM, RCA, 5-Whys, etc.) with measurable KPI impact.
Automation & Innovation-
Identify automation opportunities and partner with Product/Technology to deploy RPA bots, Data validation scripts, Scheduling, and batch automation, etc.
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Evaluate and assess or suggest new technologies, tools, and integrations that enhance efficiency, accuracy, or client experience.
Cross-Functional Collaboration
- Work with Implementation, Payroll Ops, Tax, Product, and CX teams to diagnose systemic issues and implement corrective measures.
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Serve as a strong subject matter expert on upstream/downstream dependencies within the US Payroll market.
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Provide effective solutions for operational readiness and support with initiatives for product/platform/regulatory requirements.
HCM/Payroll Expertise & Compliance-
Provide deep operational expertise in US multi-state wage & tax rules, reciprocity, garnishments, Year-end processes, benefits deductions, and reconciliation, etc.
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Ensure process designs comply with all US federal, state, and local payroll laws.
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Support to strengthen the internal controls for any risk readiness.
Data-Driven Insights & Performance Management-
Build and manage operational process performance with continuous improvement thought process.
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Perform root cause analysis (RCA) and lead corrective/preventive action (CAPA) cycles.
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Drive improvements in cycle time, rework, defect rates, client escalations, and automation ROI.
Required Qualifications
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10+ years of US Payroll / HCM operations experience in industry-leading organizations.
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Strong end-to-end knowledge of HCM processes including implementation, payroll operations, tax, risk, and year-end.
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CPP, FPC or relevant certification (mandatory).
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Proven track record in process improvement, Lean, standardization, and automation.
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High expertise in understanding upstream/downstream system interactions and impacts.
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Experience in workflow design, process mapping, SOP creation, and operational controls.
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Excellent analytical ability and strong familiarity with data tools (Excel, Power BI, SQL basics).
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Experience with case management tools like ServiceNow, Jira.
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Exposure to major US payroll systems like ADP, Workday, UKG, SAP, Oracle.
Preferred Qualifications
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Lean Six Sigma Green/Black Belt.
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Experience in shared services or COE transformation roles.
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Background in automation initiatives (RPA, bot frameworks).
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Experience working with product teams or contributing to platform enhancements.
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Strong program management exposure with cross-functional delivery.
Live the Paychex Values:
- Act with uncompromising integrity.
- Provide outstanding service and build trusted relationships.
- Drive innovation in our products and services and continually improve our processes.
- Work in partnership and support each other.
- Be personally accountable and deliver on commitments.
- Treat each other with respect and dignity.
Not sure if you meet every requirement?: At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.
Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.
