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IT Helpdesk Executive
Best2You Technology Private Limited —Palghar, Maharashtra
- From ₹6,000 a month
- Full-time
- Hybrid work
- Computer Science
- Software troubleshooting
- Customer service
- Commuter assistance
- Paid time off
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IT Helpdesk Executive

Best2You Technology Private Limited
Palghar, Maharashtra

Quick apply

Job details

Permanent | Fresher | Full-time
From ₹6,000 a month

Benefits

Internet reimbursement
Commuter assistance
Paid time off
Work from home
Flexible schedule

Qualifications

Operating systems
Computer Science
Software troubleshooting
Customer service
LAN
Windows
Microsoft Office
12th Pass
Bachelor's degree
MacOS
Diploma
Communication skills
Information Technology

Full job description

Looking IT Helpdesk Executive provides technical support to customers by troubleshooting hardware, software, and network issues. The role ensures smooth IT operations by resolving technical problems, maintaining systems, and assisting users with technology-related queries.

Key Responsibilities

Provide first-level technical support to users via phone, email, chat, or ticketing system.
Diagnose and troubleshoot hardware, software, and network issues.
Install, configure, and maintain computers, printers, and other IT equipment.
Manage user accounts, passwords, and access permissions.
Log and track issues using IT service management tools.
Escalate complex issues to higher-level IT support teams.
Assist with software installation, updates, and patches.
Maintain documentation of IT procedures and troubleshooting steps.
Provide guidance to users on basic IT usage and security practices.
Basic knowledge of Windows / Mac operating systems
Understanding of networking concepts (LAN, WAN, Wi-Fi)
Knowledge of Microsoft Office / business applications
Troubleshooting and problem-solving skills
Good communication and customer service skills
Ability to work under pressure and manage multiple requests

Diploma / Bachelor’s degree in

Computer Science
Information Technology
or related field any 12th Passed or any Degree.

Job Types: Full-time, Permanent, Fresher

Pay: From ₹6,000.00 per month

Benefits:

Commuter assistance
Flexible schedule
Internet reimbursement
Paid time off
Work from home

Work Location: Hybrid remote in Palghar, Maharashtra (Palghar, Palghar District)

Quick apply

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IT Helpdesk Executive

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