Cyberabad Hyderabad Telangana Senior product Jobs – 2884 Open Jobs Today

Senior Team Lead | Customer Experience | Hyderabad | Customer Strategy & Design
Deloitte —Hyderabad, Telangana
- Management
- Analysis skills
- Bachelor's degree
13h
Senior Technical Product Manager
Optum —Hyderabad, Telangana
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Senior Project Manager for Sensor Product Development
Infineon Technologies AG —Hyderabad, Telangana
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Service Head/ Senior Service Manager
Gravton Motors —Hyderabad, Telangana
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Senior Product Manager
iCims —Hyderabad, Telangana
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Team management
- Paid holidays
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Senior Product Manager
iCIMS Talent Acquisition —Hyderabad, Telangana
- Full-time
- Hybrid work
- Master's degree
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14d
Senior Product Manager
Optum —Hyderabad, Telangana
- Full-time
- Computer Science
- Engineering
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Senior Product Specialist
Deloitte —Hyderabad, Telangana
- Marketing
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1h
Director – Global Innovation Centre Operations & Strategy
Experian —Hyderabad, Telangana
- Full-time
- Hybrid work
- Medicine
- Project management
- Budgeting
- Health insurance
- Paid time off
Quick apply
Order-to-Cash Product Execution
Amgen —Hyderabad, Telangana
- Salesforce
- ERP systems
- English
Senior Manager - Commercial Forecasting
Amgen —Hyderabad, Telangana
- Microsoft Access
- Master's degree
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Senior Product Manager
Microsoft —Hyderabad, Telangana
- Full-time
- Computer Science
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- Bachelor's degree
13d
Senior Implementation Consultant
iCims —Hyderabad, Telangana
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
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Senior Technical Product Manager for Revenue Cycle Management
Optum —Hyderabad, Telangana
- Full-time
- Master's degree
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6d
Technical Product Manager
Optum —Hyderabad, Telangana
- Full-time
- Computer Science
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Senior Staff Product Owner
Palo Alto Networks —Ranga Reddy District, Telangana
- Full-time
- Master's degree
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Product Manager - Associate
JPMorganChase —Hyderabad, Telangana
- Full-time
- Master's degree
- Product management
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Senior Product Manager – Behavioral Analytics
Experian —Hyderabad, Telangana
- Full-time
- Product management
- AI
- Analytics
- Health insurance
- Paid time off
Quick apply
Product Manager Order to Invoice - (m/f/d)
BASF —Hyderabad, Telangana
- Full-time
- ERP systems
- Analysis skills
- Product management
Team Lead | Customer Experience | Hyderabad | Customer Strategy & Design
Deloitte —Hyderabad, Telangana
- Sales
- Customer service
- Salesforce
8d

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Senior Team Lead | Customer Experience | Hyderabad | Customer Strategy & Design

Deloitte -
Hyderabad, Telangana

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Job details

13 hours ago

Qualifications

Live chat
Management
Analysis skills
Bachelor's degree
Forecasting
Customer support
SaaS
Communication skills
Time management

Full job description

Location: Hyderabad

Candidates being considered for Support Roles should have relevant experience in SaaS-based product support / technical customer support operations. Depending on the role, candidates should demonstrate strong product and process understanding, troubleshooting capability, operational ownership, analytical skills, and the ability to work effectively with frontline teams and cross-functional stakeholders. Experience in a voice/chat-based contact center environment and working in US shifts is preferred.

SME – Product Support

Candidates should have strong product and process expertise in a SaaS/product support environment, with the ability to resolve complex queries, support frontline agents with escalations, and provide real-time guidance. They should be capable of identifying recurring issues, conducting root-cause analysis, supporting knowledge management, and coaching teams on product/process updates.

Team Lead – Product Support

Candidates should have experience managing frontline customer/product support teams, with ownership of SLA, quality, productivity, adherence, and customer experience metrics. The role requires strong people management, performance coaching, escalation handling, team engagement, and coordination with QA, Training, WFM, and other support functions.

Tier 2 – Product Support

Candidates should have strong experience in technical/product support, with the ability to handle complex issues escalated by frontline teams. The role requires advanced troubleshooting, root-cause analysis, strong product understanding, and coordination with SMEs and other teams for timely resolution.

Quality Analyst (QA) – Product Support

Candidates should have experience in quality monitoring within product/customer support operations, including interaction audits, compliance checks, defect identification, and feedback/coaching. Strong analytical skills, attention to detail, and understanding of quality metrics and customer experience standards are essential.

Training Facilitator – Product Support

Candidates should have experience delivering New Hire, product, process, and refresher training in a customer/product support environment. They should be capable of facilitating training, conducting assessments and certifications, supporting nesting, identifying learning gaps, and maintaining/updating training content.

Workforce Management (WFM)

Candidates should have hands-on experience in workforce forecasting, capacity planning, scheduling, and staffing optimization within contact center/product support operations. Strong understanding of shrinkage, occupancy, utilization, SLA planning, workforce analytics, and relevant WFM tools is required.

Real-Time Management (RTM)

Candidates should have experience in real-time monitoring and intraday workforce management, including schedule adherence, queue and SLA monitoring, staffing gaps, and intraday adjustments. They should work closely with Operations and WFM to manage demand fluctuations and maintain service levels.

SER Champ– Product Support

Candidates should have experience in SaaS/product-based customer support with a strong serve-to-sell and revenue mindset. They should be able to identify upsell and cross-sell opportunities, understand customer needs, recommend relevant products/features or upgrades, and support frontline agents in improving sales conversations and conversions. Strong consultative selling, objection handling, customer communication, coaching, and performance tracking skills are required, with the ability to balance customer experience with revenue and product adoption goals.

Education : BA and any graduation

Apply Now

Refine Your Search

senior product jobs in cyberabad hyderabad telangana

Senior Team Lead | Customer Experience | Hyderabad | Customer Strategy & Design

Senior Technical Product Manager

Senior Project Manager for Sensor Product Development

Service Head/ Senior Service Manager

Senior Product Manager

Senior Product Manager

Senior Product Manager

Senior Product Specialist

Director – Global Innovation Centre Operations & Strategy

Order-to-Cash Product Execution

Senior Manager - Commercial Forecasting

Senior Product Manager

Senior Implementation Consultant

Senior Technical Product Manager for Revenue Cycle Management

Technical Product Manager

Senior Staff Product Owner

Product Manager - Associate

Senior Product Manager – Behavioral Analytics

Product Manager Order to Invoice - (m/f/d)

Team Lead | Customer Experience | Hyderabad | Customer Strategy & Design

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