Deccan Pune Maharashtra Staff specialist technical support Jobs – 55 Open Jobs Today

IT Support Specialist
Keywords Studios —Pune, Maharashtra
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Health insurance
Quick apply
Staff Specialist Technical Support Analyst
Emergys —Pune, Maharashtra
- Azure
- AWS
- Analysis skills
Process Specialist
Infosys BPM Limited —Pune, Maharashtra
- Full-time
- Computer skills
- Communication skills
Banking Operations Specialist
Citi —Pune, Maharashtra
- Night shift
- Databases
- Administrative experience
- Math
Ocean Customer Experience Specialist
Maersk —Pune, Maharashtra
- Full-time
- Administrative experience
4d
Specialist, Implementation
Mastercard —Pune, Maharashtra
- Full-time
- Spanish
- Computer Science
- English
Executive - Third Party Due Diligence & Anti Money Laundering
KPMG —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Word
- Spanish
- Health insurance
Pursuits Specialist
Stantec —Pune, Maharashtra
- Full-time
- Marketing
- Microsoft Office
- Business development
Application Support - Senior Vice President
Citi —Pune, Maharashtra
- Full-time
- Master's degree
- Bachelor's degree
- Leadership
4d
Order Management Specialist (CSR)
Avient —Pune, Maharashtra
- Full-time
- Walk-in
- Customer service
- Microsoft Office
- Bachelor's degree
Quick apply
9d
Pursuit Specialist
Stantec —Pune, Maharashtra
- Full-time
- Marketing
- Microsoft Office
- Business development
Contract Provider Credentialing Specialist
Synergy Healthcare and Life Science —Baner, Pune, Maharashtra
- ₹50,000 - ₹80,000 a month
- Full-time
- Microsoft Word
- Nursing
- Microsoft Excel
Quick apply
Junior Ad Operations Strategist
KNOREX —Pune, Maharashtra
- ₹3,00,000 - ₹4,00,000 a year
- Full-time
- Remote
- Customer service
- English
- Bachelor's degree
Quick apply
Manager - Content & Knowledge
Lend A Hand India —Pune, Maharashtra
- Research
- Project management
- Teaching experience
10d
RCM Payment Entry Specialist
Veradigm —Pune, Maharashtra
- Full-time
- Bachelor's degree
- Mentoring
- Accounting
Associate - Senior Tech Support
TIAA —Pune, Maharashtra
- Online application
10d
Digital Technology Senior Team leader - End User Support Engineering
Baker Hughes —Pune, Maharashtra
- Full-time
- English
- Bachelor's degree
- Travel
- Flexible schedule
5d
Care Team Specialist
CTI GLOBAL RESOURCES PRIVATE LIMITED —Pune, Maharashtra
- Customer service
- Administrative experience
- 12th Pass
Quick apply
3d
Application & Production Support (SQL & Java,Linux)
FIS Global —Pune, Maharashtra
- Full-time
- Java
- SQL
- Bachelor's degree
Consulting Manager-Asset Modification & Upgrade
Black & Veatch Family of Companies —Pune, Maharashtra
- Full-time
- Microsoft Excel
- Management
- Microsoft Office
- Health insurance
- Paid time off

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IT Support Specialist

Keywords Studios -
Pune, Maharashtra

Quick apply

Job details

Full-time

Benefits

Health insurance

Qualifications

Jira
Azure
Software troubleshooting
Customer service
Enterprise Software
Slack
Windows
Bachelor's degree
Confluence
IT support
SaaS

Full job description

We are on a mission to rid the world of bad customer service by “mobilizing” the way help is delivered. Today’s consumers want an always-available customer service experience that leaves them feeling valued and respected. Helpshift helps brands deliver this modern customer service experience through a mobile-first approach that changes how conversations take place, moving the conversation away from slow, outdated email and desktop experience to a revolutionary in-app experience that allows users to interact with Brands on their own time. Through our market leading AI, chatbots and automations, we help brands deliver instant and rapid resolutions. Because agents play a key role in delivering help, our platform gives agents superpowers empowering them to solve more problems and delight more customers. Companies such as Scopely, EA, Supercell along with hundreds of other leading brands use the Helpshift platform to mobilize customer service delivery.

About the team:

The IT team provides internal systems management and end-user support for our colleagues based out in India, the US, and other remote locations. The IT Support Specialist will work closely with other team members to grow our enterprise systems, test and implement new technologies, and provide world-class support for our end users.

About the Role:

Ensuring the day-to-day IT operations for our colleagues as the go-to person for technical support.
Administration, setup and support of macOS and Windows-based systems
Helpdesk support for end-user system implementations, problem troubleshooting, repair/fix, and ongoing support process improvements.
Work closely with help desk team members to drive productivity and customer satisfaction.
Respond to help desk ticket requests for support, supplies, replacement parts, etc as needed by local and remote staff.
Help support our IT equipment and infrastructure at our offices (e.g. meeting room AV, printer/scanners, WiFi network).
Keep our documentation up-to-date and add new documents when necessary.
Manage Onboarding(Account Creation & Laptop Setup) and Offboarding(Access removal & Laptop reclaim) activities.

Requirements

A minimum of 2+ years of experience in providing Level 1 IT support.
Experience working in macOS and Windows-based environments.
Hands-on experience in JAMF and Google Workspace
Experience with Onelogin and knowledge of SaaS tools like Atlassian(Jira & Confluence), Crowdstrike, Slack, and Google Meet is a plus.
Have hands on experience in working on Azure AD for user management
Well versed with security tools like crowdstrike, paloalto network
Ready to work in shifts

Benefits

Hybrid setup
Worker's insurance
Paid Time Offs
Other employee benefits to be discussed by our Talent Acquisition team in India.

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.

Privacy Notice
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

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Refine Your Search

staff specialist technical support jobs in deccan pune maharashtra

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