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SME - Microsoft Intune
HCLTech —Noida, Uttar Pradesh
- Azure
- Software troubleshooting
- Windows
2d

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SME - Microsoft Intune
HCLTech —Greater Noida, Uttar Pradesh
Experience working in consulting or client-facing roles. Provide expert guidance, implementation, and support for Microsoft Intune solutions across client…
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Maintain an updated knowledge base of known segmentation exceptions, approved flows, and remediation steps . Collaborate with application owners to define and…
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SME - Microsoft Intune

HCLTech -
Noida, Uttar Pradesh

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Job details

2 days ago

Qualifications

ITIL Certification
Azure
Software troubleshooting
Mobile applications
IT service management
iOS
Windows
Analysis skills
Project management
Scripting
Root cause analysis
PowerShell
Active Directory
Debugging
Intune

Full job description

Noida, Uttar Pradesh
Job Summary

The Intune L3 Resource is responsible for providing advanced support and administration for Microsoft Intune environments. This role ensures seamless device management, security compliance, and troubleshooting at the enterprise level. The individual will act as an escalation point for complex issues and collaborate closely with IT teams to optimize mobile device management strategies.

Key Responsibilities

Serve as the primary escalation point for Intune-related incidents and requests at Level 3. • Manage and administer Intune policies, configurations, and deployments for mobile devices and desktops. • Troubleshoot and resolve complex technical issues related to device enrollment, application deployment, and compliance policies. • Work with security teams to implement and maintain device security standards and compliance. • Document solutions, processes, and best practices for internal knowledge sharing. • Provide guidance and mentorship to L1 and L2 support teams. • Participate in Intune upgrade projects, migrations, and integration with other Microsoft 365 services.

Skill Requirements

Expertise in Microsoft Intune administration and device management. • Strong understanding of Windows, iOS, and Android device platforms. • Experience with Azure Active Directory, Conditional Access, and Mobile Application Management (MAM). • Proficiency in PowerShell scripting for automation and troubleshooting. • Ability to analyze logs, debug issues, and provide root cause analysis.

Other Requirements

Project management experience is a plus. • ITIL certification or familiarity with IT service management best practices. • Strong problem-solving and analytical abilities. • Ability to work independently and as part of a team in a fast-paced environment. • Continuous learning mindset and adaptability to new technologies. Project management experience is a plus. • ITL certification or familiarity with IT service management best practices. • Strong problem-solving and analytical abilities. • Ability to work independently and as part of a team in a fast-paced environment. • Continuous learning mindset and adaptability to new technologies.

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