Harohalli Karnataka It help desk administrator Jobs – 1 Open Jobs Today

IT Help Desk Administrator
Microhard Services Pvt.Ltd —Kumbalgod, Karnataka
- ₹25,000 - ₹40,000 a month
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply

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IT Help Desk Administrator

Microhard Services Pvt.Ltd
Kumbalgod, Karnataka

Quick apply

Job details

Permanent | Full-time
₹25,000 - ₹40,000 a month

Benefits

Provident Fund

Qualifications

Customer service
English
Bachelor's degree
Help desk

Full job description

Help Desk Administrator Job Description

Serve as the first contact with clients who need technical assistance
Talking to clients through basic problem-solving processes.
Respond to difficult customers with patience and take quick actions.
Diagnosing issues with computer software, peripherals, and hardware.
Providing support in person, over the phone, or via remote access.
Give step-by-step guidance to customers over the telephonic call or schedule a screen share session.
Track, route and redirect problems to correct resources
Identify and escalate situations requiring urgent attention
Properly escalate unresolved queries to the next level of support
Completing support tickets.
Follow standard help desk procedures
administer help desk software
log all help desk interactions
Research questions using available information resources
Provide needed information on IT products or services
Follow up with customers, provide feedback and see problems through to resolution
Utilize excellent customer service skills and exceed customers’ expectations
Ensure proper recording, documentation and closure
Preserve and grow your knowledge of help desk procedures, products and services
track and route problems and requests and document resolutions
Track the common issues faced by the customers and follow-up regarding the same with the technical team.
prepare activity reports
inform management of recurring problems
stay current with system information, changes and updates
help update training manuals for new and revised software and hardware
Make sure the best customer services are provided to the clients.
Provide technical support and training to the junior staff of the Help Desk.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

Provident Fund

Ability to commute/relocate:

Kumbalgod, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

Bachelor's (Required)

Experience:

Helpdesk Administrator: 1 year (Required)

Language:

English (Required)

Work Location: In person

Quick apply

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