jammu and kashmir front office executive Jobs – 3 Open Jobs Today

Front Office Manager
Staypocket Pvt. Ltd —Katra, Jammu and Kashmir
- ₹12,631.22 - ₹27,935.68 a month
- Weekend availability
- Hospitality
- Customer service
- Bachelor's degree
Quick apply
5d
Guest Relations Executive
goSTOPS Hospitality Pvt Ltd —Katra, Jammu and Kashmir
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Receptionist/Administrator - Kirkwall
Anderson Strathern —Then, Jammu and Kashmir
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office

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Mutu
Muthu —Jammu, Jammu and Kashmir
Pay: ₹10,264.13 - ₹49,668.06 per month. Job Types: Part-time, Freelance, Permanent, Volunteer. Yesterday night sweet dreams my dear friend than daa keruku…
₹10,264.13 - ₹49,668.06 a month
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Digital Marketing Trainer
The Wellness Shop —Kathua, Jammu and Kashmir
JOB TITLE: DIGITAL MARKETING TRAINER Pay: ₹4,000.00 - ₹5,000.00 per month Work Location: In…
₹4,000 - ₹5,000 a month
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Front Office Manager

Staypocket Pvt. Ltd
Katra, Jammu and Kashmir

Quick apply

Job details

Permanent | Fresher | Full-time
₹12,631.22 - ₹27,935.68 a month
5 days ago

Benefits

Provident Fund

Qualifications

Hospitality
Customer service
Upselling
Bachelor's degree
Computer skills
Diploma
Communication skills
Hotel experience
Hotel management

Full job description

Front Office Associate (FOA) – Job Description

Company: NAP TapGo
Department: Front Office / Guest Relations
Location: Katra (Jammu)
Reporting To: Regional Manager

About the Role

A Front Office Associate (FOA) is the face of the property and plays a key role in delivering a smooth, comfortable, and memorable guest experience. The FOA is responsible for guest handling, check-ins/check-outs, reservations, guest support, coordination with housekeeping, and ensuring high standards of hospitality at all times.

Key ResponsibilitiesGuest Handling & Hospitality

Welcome guests professionally and assist them during check-in and check-out.
Ensure a warm, friendly, and efficient guest experience.
Handle guest queries, requests, complaints, and escalations politely and promptly.
Maintain excellent guest relations and ensure guest satisfaction.

Reservations & Booking Management

Manage online and offline bookings through PMS and OTA platforms.
Coordinate room allocation and occupancy updates.
Monitor cancellations, extensions, and walk-in guests.

Front Desk Operations

Maintain accurate guest records and documentation.
Verify guest IDs and complete registration formalities.
Handle cash/card transactions and billing processes.
Maintain shift reports, occupancy reports, and handover notes.

Coordination & Operations

Coordinate with housekeeping and maintenance teams for room readiness.
Ensure cleanliness and presentation standards at the reception and common areas.
Assist in smooth operational flow during peak occupancy.

Safety & Compliance

Follow company SOPs, safety protocols, and hospitality standards.
Ensure proper handling of guest belongings and confidential information.
Report operational issues or suspicious activities immediately.

Desired Skills & Qualifications

Graduate or diploma in Hospitality/Hotel Management preferred.
Good communication and interpersonal skills.
Basic computer knowledge and familiarity with PMS systems.
Ability to handle guests professionally under pressure.
Presentable personality with a customer-first attitude.
Flexibility to work in rotational shifts.

Preferred Experience

0–3 years of experience in hotels, hostels, pod hotels, or customer service roles.
Freshers with good communication skills can also apply.

Key Attributes

Positive attitude
Team player
Problem-solving mindset
Attention to detail
Responsible and disciplined
Guest-centric approach

Working Conditions

Rotational shifts including night shifts, weekends, and holidays.
Fast-paced hospitality environment.

Performance Indicators (KPIs)

Guest satisfaction scores
Check-in/check-out efficiency
OTA review ratings
Complaint resolution time
Upselling and occupancy support

Pay: ₹12,631.22 - ₹27,935.68 per month

Benefits:

Provident Fund

Work Location: In person

Quick apply

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front office executive jobs in jammu and kashmir

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Receptionist/Administrator - Kirkwall

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