Ekaanta is a luxury wellness retreat. Rooted in mindfulness, hospitality, and transformative wellness experiences, Ekaanta offers guests an opportunity to reconnect with themselves through conscious living, Ayurvedic therapies, meditation, nature immersion, and exceptional hospitality.
As a boutique retreat, every guest interaction at Ekaanta is deeply personal. The Reservations Executive plays a critical role as the first point of contact, shaping the guest experience even before arrival while contributing significantly to revenue generation, guest satisfaction, and strategic partnerships.
KEY RESPONSIBILITIES
1. Reservations Management
- Manage and process reservations across multiple channels including telephone, email, WhatsApp, website inquiries, OTA platforms, travel agents, referral partners, and walk-in inquiries.
- Handle room bookings, wellness packages, retreat programs, corporate retreats, yoga retreats, group stays, and special event reservations.
- Accurately process reservation confirmations, amendments, cancellations, room allocations, and special guest requests.
- Ensure all reservation details are correctly recorded in the PMS and booking systems.
- Maintain up-to-date room inventory, availability, rates, and booking records.
- Monitor reservation status daily to ensure smooth operations and timely guest arrivals.
2. Guest Experience & Consultation
- Act as a Wellness Hospitality Consultant — understanding guest needs and recommending the most suitable room categories, wellness programs, therapies, and curated experiences.
- Educate guests about Ekaanta’s wellness philosophy, accommodation offerings, Ayurvedic experiences, dining concepts, and curated activities.
- Respond promptly and professionally to all guest inquiries while maintaining a warm, personalized approach.
- Build meaningful relationships with guests from the very first interaction through arrival and beyond.
- Assist guests in planning their stay including transportation, wellness schedules, therapies, and special occasions.
- Manage VIP guest requests and ensure all preferences are communicated to relevant departments.
3. Revenue Generation & Sales
- Convert inquiries into confirmed bookings through effective communication and relationship-building.
Actively upsell the following:
◦ Higher room categories and extended stays
◦ Wellness packages and Ayurvedic therapies
◦ Curated dining experiences
◦ Seasonal offers and retreat programs
- Maximize room occupancy and Average Daily Rate (ADR).
- Identify opportunities to increase guest spend through value-added experiences.
- Follow up on pending inquiries and leads to improve conversion rates.
- Track conversion performance and support revenue targets established by management.
- Assist in implementing promotional campaigns and special seasonal offers.
4. Corporate Retreats & Group Bookings
Handle all inquiries for:
◦ Corporate offsites and leadership retreats
◦ Wellness, yoga, and spiritual retreats
◦ Family gatherings and group travel programs
- Prepare customized proposals, quotations, and rooming plans for groups.
- Coordinate group requirements with operations and guest relations teams.
- Assist with room block management and allocation for groups.
- Manage pre-arrival communications and ensure all group requirements are documented and executed.
- Support retreat facilitators, wellness leaders, and corporate organizers throughout the booking process.
5. Travel Trade & B2B Relationship Management
Build and maintain strong relationships with:
◦ Travel Agents, Tour Operators, and Destination Management Companies (DMCs)
◦ Luxury Travel Advisors and Corporate Travel Planners
◦ Wellness Facilitators, Retreat Leaders, and Concierge Networks
- Respond to B2B inquiries and partnership opportunities.
- Prepare and share rate sheets, proposals, contracts, and promotional material.
- Follow up with travel partners for conversions and repeat business.
- Assist in expanding Ekaanta’s network of domestic and international travel partners.
- Support participation in travel trade events, networking opportunities, and familiarization trips.
6. OTA & Distribution Channel Management
- Monitor reservations across OTA platforms and booking channels.
- Ensure rate parity and inventory accuracy across all channels.
- Coordinate with channel managers and PMS systems to avoid overbookings and discrepancies.
- Monitor OTA reviews and guest feedback trends.
- Assist management in optimizing online distribution channels and booking performance.
7. Interdepartmental Coordination
Coordinate closely with Front Office, Wellness Team, Housekeeping, Operations, Guest Relations, and Finance to:
- Communicate guest preferences, arrival details, special requests, and booking updates effectively.
- Ensure a seamless guest journey from reservation to departure.
- Support operational planning based on upcoming arrivals and occupancy forecasts.
8. Reporting & Administration
- Prepare daily, weekly, and monthly reservation reports.
- Monitor occupancy levels, booking trends, lead sources, and conversion metrics.
- Maintain guest databases and CRM records.
- Assist management with forecasting and revenue planning.
- Ensure compliance with reservation policies, payment procedures, and documentation requirements.
REQUIREMENTS
Educational Qualification
- Graduate in any discipline; Hospitality or Tourism background preferred.
Experience
- Minimum 2–5 years of experience in reservations, hospitality sales, guest relations, or front office operations.
Skills & Competencies
- Excellent verbal and written communication skills in English and Hindi.
- Strong interpersonal and relationship-building abilities.
- Passion for hospitality, wellness, and guest service.
- Strong sales orientation with the ability to convert inquiries into bookings.
- Excellent organizational and multitasking skills.
- High attention to detail and accuracy.
- Ability to work independently while maintaining team collaboration.
- Professional appearance and positive attitude.
- Comfortable working in a dynamic luxury hospitality environment.
PREFERRED QUALIFICATIONS
- Experience in luxury hotels, wellness retreats, boutique resorts, or premium hospitality brands.
- Experience handling corporate retreats, group bookings, and travel trade partnerships.
- Familiarity with PMS software, channel managers, OTA platforms, CRM systems, and Microsoft Office Suite.
- Understanding of wellness tourism, luxury travel, Ayurveda, yoga retreats, and experiential hospitality.
- Existing relationships within the travel trade or corporate travel ecosystem would be a strong advantage.
KEY SUCCESS METRICS (KPIs)
KPI Metric
Description
Reservation Conversion Rate
Percentage of inquiries successfully converted into confirmed bookings.
Room Occupancy Achievement
Maintaining and exceeding occupancy targets set by management.
RevPAR
Revenue per Available Room tracked monthly against targets.
Wellness Package Sales
Volume and value of wellness packages and therapy bookings generated.
Upselling Revenue
Additional revenue generated through room upgrades and value-added services.
Group & Corporate Booking Revenue
Total revenue from group retreats, corporate offsites, and event bookings.
B2B Partner Acquisition
Number of new travel agents, DMCs, and corporate partners onboarded.
Guest Satisfaction Scores
Ratings from post-stay surveys and OTA review platforms.
Repeat Guest Bookings
Percentage of returning guests and loyalty-driven bookings.
Pay: ₹25,000.63 - ₹30,000.14 per month
Application Question(s):
- How many years of OTA, B2B and B2C experience do you have?
Experience:
- Hotel Sales: 1 year (Required)
Language:
Shift availability:
Work Location: In person
