At Allucent, we help small and mid-sized biopharmaceutical companies navigate the complexities of drug development and bring new therapies to patients.
We are looking for a Senior Business Systems Engineer with Salesforce Skills to join our global Technology & Innovation team. This senior, hands-on role combines enterprise application engineering, Salesforce Sales Cloud expertise, product ownership, and operational support leadership.
You will provide technical leadership for the administration, configuration, integration, and optimization of corporate applications. Acting in part as a Product Owner for assigned corporate applications, you will partner with business stakeholders to define priorities, maintain application roadmaps and backlogs, and ensure technology investments deliver measurable business value.
You will also lead the triage of support tickets across the corporate applications portfolio, ensuring issues are assessed, prioritized, assigned, and progressed to resolution based on business impact, urgency, and technical complexity.
Corporate Application Product Ownership
- Act as a Product Owner for assigned corporate applications, representing business and operational needs throughout the application lifecycle.
- Partner with stakeholders to understand business challenges, define application priorities, and translate needs into requirements, user stories, acceptance criteria, and actionable backlog items.
- Develop and maintain application roadmaps and prioritized backlogs aligned with business objectives, platform strategy, compliance requirements, and available capacity.
- Facilitate prioritization discussions and recommend sequencing based on business value, risk, urgency, dependencies, and implementation effort.
- Coordinate with business leaders, architects, engineers, developers, vendors, and project teams to move approved initiatives from discovery through delivery.
- Communicate application priorities, release plans, risks, dependencies, and outcomes to business and technology stakeholders.
- Monitor the effectiveness and adoption of delivered capabilities and use stakeholder feedback to guide continuous improvement.
Enterprise Application Administration and Support
- Provide senior technical leadership for the administration, configuration, optimization, and lifecycle management of enterprise business applications.
- Lead the triage of support tickets across corporate applications, ensuring incidents and requests are appropriately categorized, prioritized, assigned, and escalated.
- Coordinate with internal teams and external vendors to resolve complex application, configuration, workflow, data, access, and integration issues.
- Review ticket trends, recurring incidents, root causes, aging items, and service risks to identify opportunities for permanent fixes and platform improvements.
- Serve as a senior technical escalation point for complex application and integration issues.
- Perform root cause analysis and implement sustainable solutions that improve reliability, supportability, security, and user experience.
- Establish and promote consistent support, escalation, documentation, and knowledge-management practices across the corporate applications portfolio.
- Evaluate platform performance, technical debt, maintainability, scalability, and operational effectiveness.
Solution Design and Business Process Improvement
- Lead discovery and solution design workshops with stakeholders to understand requirements and evaluate technical approaches.
- Recommend scalable solutions that balance business value, security, compliance, maintainability, user experience, and long-term supportability.
- Identify opportunities to improve business processes through platform capabilities, workflow automation, reporting, integrations, and AI-enabled technologies.
- Determine whether requirements should be addressed through configuration, automation, reporting, integrations, custom development, or process changes.
- Develop technical standards, configuration guidance, process flows, knowledge articles, and engineering documentation.
- Build trusted partnerships across Finance, Human Resources, Procurement, Commercial Operations, Legal, Quality, and other functions.
Project and Release Delivery
- Serve as the technical lead for enterprise application implementations, upgrades, integrations, acquisitions, consolidations, and optimization initiatives.
- Lead technical planning, solution design, configuration, testing, deployment, and post-production support.
- Coordinate delivery activities across business stakeholders, engineers, architects, developers, quality assurance teams, security teams, integration teams, and vendors.
- Review technical designs, configurations, integrations, and implementation approaches for alignment with architecture and engineering standards.
- Manage risks, dependencies, defects, and readiness activities throughout the delivery lifecycle.
- Ensure documentation, testing, validation, deployment, and change management activities meet organizational and regulatory requirements.
Salesforce Sales Cloud Delivery
- Lead Salesforce Sales Cloud discovery with Sales, Business Development, Commercial Operations, Finance, IT, and related stakeholders.
- Translate needs into user stories, acceptance criteria, process flows, configuration designs, test scenarios, release notes, and documentation.
- Perform hands-on Salesforce administration and configuration across standard and custom objects; fields and record types; Lightning pages and Dynamic Forms; validation rules, flows, and approvals; reports and dashboards; and profiles, permission sets, roles, sharing rules, and role-based access controls.
- Support sandbox strategy, configuration migration, change sets, regression testing, deployment validation, production readiness, and post-deployment verification.
- Coordinate UAT, tester support, defect triage, retesting, business sign-off, release readiness, and stakeholder communication.
- Collaborate with developers, architects, quality assurance, security, and integration teams on Apex, Lightning Web Components, SOQL, APIs, and integration troubleshooting.
- Support production administration, access reviews, data quality, platform governance, user adoption, and continuous improvement.
Data, Integrations, and Compliance
- Lead the design and optimization of application integrations, reporting capabilities, dashboards, and enterprise data exchanges.
- Ensure integrations maintain data integrity, reliability, security, and long-term supportability.
- Maintain technical documentation for integrations, configurations, reporting solutions, and enterprise data flows.
- Support Computer System Validation, governance, security, privacy, and audit activities where applicable.
- Ensure applications comply with organizational policies, cybersecurity standards, data governance requirements, and applicable regulations.
- Evaluate vendor roadmaps, emerging technologies, and new platform capabilities to improve business value and application sustainability.
- Mentor Business Systems Engineers and promote technical excellence, collaboration, and knowledge sharing.
Requirements
A bachelor’s degree in Computer Science or equivalent combination of education and relevant professional experience in Information Technology, Business Systems, Business Administration, or a related field.- Typically 8 to 12 years of experience implementing, configuring, integrating, administering, and optimizing enterprise business applications.
- Experience acting as a Product Owner, application owner, platform lead, or senior business systems lead for corporate applications.
- Experience managing application backlogs, prioritizing requirements, facilitating stakeholder decisions, and coordinating delivery across technical and business teams.
- Experience leading application support ticket triage, incident prioritization, escalation, root cause analysis, and coordination with internal teams and vendors.
- Demonstrated experience leading complex application implementations, integrations, upgrades, acquisitions, or optimization initiatives.
- Hands-on experience as a Salesforce Business Analyst, Administrator, Functional Consultant, Business Systems Analyst, or techno-functional lead.
- Strong Salesforce Sales Cloud experience across leads, accounts, contacts, opportunities, activities, pipeline, forecasting, reporting, dashboards, and sales processes.
- Experience configuring Salesforce objects, fields, Lightning pages, flows, approvals, security, reports, dashboards, and data quality controls.
- Experience with Salesforce sandbox strategy, change sets, UAT, release documentation, deployment readiness, and production support.
- Experience with enterprise platforms such as Salesforce, Microsoft Dynamics 365, SAP Concur, Workday, Power BI, custom applications, or comparable technologies.
- Strong knowledge of enterprise application architecture, APIs, integrations, testing, application administration, software development lifecycle practices, and change management.
- Working knowledge of Apex, Lightning Web Components, SOQL, APIs, and integration troubleshooting.
- Strong analytical, facilitation, prioritization, documentation, and communication skills.
- Ability to balance product ownership, technical leadership, project delivery, operational support, mentoring, and continuous improvement.
Preferred Experience
- Experience within a clinical research organization, pharmaceutical company, healthcare organization, or another regulated industry.
- Experience supporting applications subject to validation, audit, security, privacy, or regulatory requirements.
- Experience with middleware, cloud integrations, APIs, workflow automation, reporting platforms, enterprise data integration, or AI-enabled capabilities.
- Salesforce Administrator certification.
- Additional Salesforce certifications such as Business Analyst, Platform App Builder, Sales Cloud Consultant, or Advanced Administrator.
- Certifications relating to Microsoft, Workday, SAP Concur, Power BI, or other supported technologies.
Benefits
Benefits of working at Allucent include:
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Comprehensive benefits package per location
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Competitive salaries per location
- Departmental Study/Training Budget for furthering professional development
- Flexible Working hours (within reason)
- Leadership and mentoring opportunities
- Participation in our enriching Buddy Program as a new or existing employee
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Internal growth opportunities and career progression
- Financially rewarding internal employee referral program
- Eligibility for our Spot Bonus Award Program in recognition of going above and beyond on projects
- Eligibility for our Loyalty Award Program in recognition of loyalty and commitment of longstanding employees.
About Allucent
Our mission is to help bring new therapies to light. When you work at Allucent, that means applying your unique skill set, expertise, and knowledge to build partnerships with our clients in their pursuit to develop new, life-improving treatments.
If you're passionate about helping customers develop new pharmaceuticals and biologics; have an entrepreneurial spirit; and ready to join other science, business, and operations leaders, we would love to get to learn more about how we can help each other grow.
Together we SHINE. find more information about our values.
Disclaimers:
- Our in-office work policy encourages a dynamic work environment, prescribing 2 days in office per week for employees within reasonable distance from one of our global offices. For this role you can be home-based.
“The Allucent Talent Acquisition team manages the recruitment and employment process for Allucent (US) LLC and its affiliates (collectively “Allucent”). Allucent does not accept unsolicited resumes from third-party recruiters or uninvited requests for collaboration on any of our open roles. Unsolicited resumes sent to Allucent employees will not obligate Allucent to the future employment of those individuals or potential remuneration to any third-party recruitment agency. Candidates should never be submitted directly to our hiring managers, employees, or human resources.”
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