Marol Naka Mumbai Maharashtra Comms analyst Jobs – 43 Open Jobs Today

Customer Contact Comms Associate
Accenture —Mumbai, Maharashtra
- Full-time
- Customer service
- English
- Analysis skills
Customer Contact Comms Analyst-Voice
Accenture —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Contact Comms Analyst-Messaging
Accenture —Mumbai, Maharashtra
- Full-time
- CRM software
- Customer service
- Data analysis skills
Product Management Analyst
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
Business Interlock Analyst
Accenture —Mumbai, Maharashtra
- Full-time
- Analysis skills
- Communication skills
Customer Contact Comms Senior Analyst-Voice
Accenture —Mumbai, Maharashtra
- Full-time
- CRM software
- Customer service
- English
Customer Contact Comms Analyst - Voice
Accenture —Mumbai, Maharashtra
- Full-time
- Typing
Production Support Analyst
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
Production Support Senior Analyst
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
Digital Mktg Advisory Senior Analyst
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Product Management Senior Analyst
Accenture —Navi Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Project management
Account Manager Senior Analyst
Invokhr —Mumbai, Maharashtra
- Microsoft Powerpoint
- Microsoft Office
- Business development
Quick apply
Political Field Surveyor
Crypto Mize —Dive, Maharashtra
- Full-time
- English
- Bachelor's degree
- Teaching experience
9d
Political Expert
Crypto Mize —Dive, Maharashtra
- Full-time
- Bachelor's degree
- Python
- Teaching experience
9d

I want to receive the latest job alerts for comms analyst in marol naka mumbai maharashtra

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

comms analyst jobs near marol naka mumbai maharashtra

Business Analyst jobs in Mumbai, Maharashtra

Customer Service Analyst jobs in Mumbai, Maharashtra

Support Analyst jobs in Navi Mumbai, Maharashtra

Management Analyst jobs in Navi Mumbai, Maharashtra

Digital Analyst jobs in Navi Mumbai, Maharashtra

Senior Analyst jobs in Mumbai, Maharashtra

Customer Service Representative jobs in Mumbai, Maharashtra

Business Analyst jobs in Morgan, Jammu And Kashmir

Business Analyst jobs in Pitampura, Delhi, Delhi

Quality Analyst, Content Moderation jobs in Hyderabad, Telangana

Business Studies Teacher,accountancy jobs in Tamil Nadu

Business Analyst jobs in Vellayambalam, Thiruvananthapuram, Kerala

Business Analyst jobs in Chandigarh

Supply Chain, Business Internship Remote jobs in Chandigarh, Chandigarh

Data Analyst 2 Year Experience jobs in Mumbai, Maharashtra

Blinkit , Customer Support Work From Home jobs in Kolkata, West Bengal

Customer Service Analyst jobs in Hyderabad, Telangana

Customer Service Analyst jobs in Bengaluru, Karnataka

Service Desk jobs in Pune, Maharashtra

Customer Service Analyst jobs in Chennai, Tamil Nadu

Customer Contact Comms Associate

Accenture -
Mumbai, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Live chat
Customer service
Upselling
English
Analysis skills
B2B
Communication skills

Full job description

Skill required: Omnichannel - Customer Service
Designation: Customer Contact Comms Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
Language - Ability:English(International) - Expert
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? These interactions span a range of support areas, including billing and payments, digital services, product and service enquiries, handset and device support, general or ad-hoc queries, and account administration. Throughout these engagements, it is important to identify and capitalise on value-added opportunities that support sales, drive revenue growth, and strengthen customer retention within the channel. The Business Inbound Messaging (Chat) Agent is responsible for supporting business customers through digital messaging channels, providing timely and effective assistance across a wide range of account, product, and service-related enquiries. Operating at a Senior Analyst level, this role requires strong digital communication skills, commercial awareness, and the ability to identify and capitalise on value-added opportunities that drive sales, support revenue growth, and enhance customer retention. Agents play a key role in delivering a seamless and efficient customer experience while contributing to broader business objectives. Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for? "Excellent written communication skills with the ability to engage customers clearly and professionally via chat. Strong commercial awareness with the ability to identify and act on sales and retention opportunities. Advanced problem-solving and analytical skills. Ability to manage multiple concurrent chat conversations effectively. High attention to detail and accuracy in CRM documentation. Strong digital literacy and ability to navigate multiple systems simultaneously. Ability to work independently and demonstrate ownership of customer outcomes. Resilience and adaptability in a fast-paced, performance-driven environment." "2-5 years o experience in customer service, digital support, or inbound messaging roles (B2B experience preferred). Experience supporting customers through live chat or digital messaging platforms is strongly preferred. Proficiency in CRM systems and digital engagement tools. Telecommunications or technology sector experience is advantageous. Demonstrated ability to meet or exceed service and commercial performance targets."
Roles and Responsibilities: "Manage inbound chat interactions with business customers via digital messaging platforms. Provide support across key service areas, including: Billing and payment enquiries Digital services support Product and service enquiries Handset and device troubleshooting and assistance General and ad-hoc queries Account administration and maintenance Resolve customer issues promptly while maintaining high service quality standards. Identify upselling, cross-selling, and retention opportunities during customer interactions. Guide customers through digital processes and self-service tools where appropriate. Accurately document customer interactions, actions taken, and outcomes within CRM systems. Ensure compliance with internal procedures, data protection standards, and regulatory requirements. Collaborate with internal teams to resolve complex or escalated issues. Support continuous improvement by sharing insights on customer trends, issues, and opportunities."

Any Graduation

Apply Now

Refine Your Search

comms analyst jobs in marol naka mumbai maharashtra

Customer Contact Comms Associate

Customer Contact Comms Analyst-Voice

Customer Contact Comms Analyst-Messaging

Product Management Analyst

Business Interlock Analyst

Customer Contact Comms Senior Analyst-Voice

Customer Contact Comms Analyst - Voice

Production Support Analyst

Production Support Senior Analyst

Digital Mktg Advisory Senior Analyst

Product Management Senior Analyst

Account Manager Senior Analyst

Political Field Surveyor

Political Expert

I want to receive the latest job alerts for comms analyst in marol naka mumbai maharashtra

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected