Mumbai Central Mumbai Maharashtra Accenture Jobs – 1763 Open Jobs Today

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5d
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Customer Service New Associate - Query Management

Accenture -
Mumbai, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Customer service
English
12th Pass
Bachelor's degree
Communication skills

Full job description

Skill required:
Query Management - Service Desk

Designation:
Management Level - New Associate

Job Location:
Mumbai

Qualifications:
Any Graduation

Years of Experience:
0 to 1 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at
www.accenture.com

What would you do?

The responsibility of an advisor as customer service associate will be to assist our customers end to end for any queries around billing, package related and technical support. Requires advisor to personalize the conversation, manage productivity, display strong communication skills and create sales opportunity. Candidates needs to display attention to detail, show ownership and be able to embrace feedback. Ability to multi-task in usage of different applications and adhere to key compliance measures.

Strong customer service skills
Strong verbal English language proficiency.
Ability to multi-task in usage of different applications and tools
Analytical and Problem-Solving skills
Team-work - Liaise with other support teams as required to resolve requests/issues in a timely manner
Attention to Detail -Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
Ownership of the customer journey with quick and accurate resolution. This role is aligned to our Service Desk team which is responsible for providing 1st level customer service support to clients with respect to their operations. The team acts as a Single Point of Contact (\'SPOC\') to meet the communication needs of both users and clients, and to satisfy both customers and clients. In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements.

What are we looking for?

Adaptable and flexible
Ability to perform under pressure
Problem-solving skills
Detail orientation
Ability to establish strong client relationship

•

Able to work on a flexible basis as determined by the business needs
Ability to work under pressure
Team worker
Positive Attitude
Quick Learner
Punctual and Disciplined
Good Communication skills
Customer Focussed
Results driven
High standards of Integrity
Attention to detail
Any graduate from Govt. recognized universities
10+2 Under-graduates with minimum 6 months prior experience preferred
Customer satisfaction metrics like CSAT and NPS
Productivity Metrics like AHT and Break Adherence
Quality and Compliance metrics as defined by process
Knowledge Check Scores
Attendance
Revenue metrics like Sales & Credit per chat
First Time Resolution of customer query

Roles and Responsibilities

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
Your primary interaction is within your own team and your direct supervisor
In this role you will be given detailed instructions on all tasks
The decisions that you make impact your own work and are closely supervised
You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
Please note that this role may require you to work in rotational shifts

Apply Now

Refine Your Search

accenture jobs in mumbai central mumbai maharashtra

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