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Gym Receptionist

Soho House & Co. -
Mumbai, Maharashtra

Apply Now

Job details

7 days ago

Qualifications

Hospitality
Communication skills

Full job description

Gym Receptionist – Soho House Mumbai

Be part of the House. Be part of the experience.

We are looking for a warm, confident and service-focused Gym Receptionist to join the team at Soho House Mumbai.

This is more than a front-desk role. You will be one of the key faces of our gym, responsible for creating a welcoming experience for our members and guests while supporting the smooth and safe operation of the facility.

What you'll be doing

Welcome and engage with members and guests, ensuring a warm and personalised experience at every visit.
Build strong relationships and rapport with our members and understand their needs and preferences.
Handle member enquiries, requests and feedback in a friendly, professional and efficient manner.
Manage the gym entry and exit system, ensuring appropriate access and security procedures are followed.
Support membership administration and maintain accurate member and operational records.
Actively promote available memberships, gym services, challenges and House initiatives.
Encourage members to participate in gym challenges, wellness initiatives and other activities.
Ensure the gym, reception and surrounding areas are clean, organised and maintained to a high standard throughout the shift.
Carry out regular checks of gym equipment and report any maintenance or safety concerns promptly.
Ensure equipment and facilities are safe, clean and ready for member use.
Be attentive to members using the facilities and support their safety and overall enjoyment of the gym.
Follow all Health & Safety, Safeguarding and emergency procedures.
Take ownership of issues as they arise and proactively find solutions.
Escalate incidents, maintenance concerns or member issues appropriately.
Work closely with the wider House team to ensure a seamless member experience.
Support the wider gym and wellness team with day-to-day operational requirements.

What we're looking for

We're looking for someone who:

Has experience in hospitality, fitness, wellness, hotels, clubs or another customer-facing environment.
Has excellent communication and interpersonal skills.
Is naturally warm, approachable and confident when interacting with people.
Enjoys building relationships and delivering personalised service.
Has a genuine interest in fitness, health and wellness.
Is organised and comfortable handling basic administration and computer systems.
Is confident promoting memberships and services.
Can remain calm and professional when dealing with challenging situations.
Takes ownership, uses initiative and looks for solutions rather than simply escalating problems.
Understands the importance of cleanliness, safety and presentation in a premium gym environment.
Is flexible to work shifts, weekends and public holidays.

Why Soho House?

You'll be joining a global members' club where hospitality, community, culture and wellness come together.

If you are someone who enjoys meeting people, creating great experiences and being part of a vibrant lifestyle environment, this is an opportunity to build your career with Soho House Mumbai.

Apply Now

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